Manager Service Representative
Resume:
PHONE 304-***-**** • E-MAIL *****@******.**.***
AUBRAY GRAY, JR.
TECHNICAL EXPERIENCE
Proficient in Microsoft Office
AS400
Great Plains Software
Dolby Connect Pro
Enrollment Management Software (EMS)
Advanced Excel Skills
Ultipro
Quick Books
EDUCATION
Masters of Business Administration - Finance Concentration
2/2011 Cum Laude American Public University: Charles Town, WV
Bachelors of Business Management, 5/2004
Shenandoah University: Winchester, VA
ACCREDITATIONS AND LICENSES
Sigma Beta Delta Honor Society
WORK EXPERIENCE
Horizon Goodwill Industries
Hagerstown, Maryland
Transportation Manager
October 2015 to Present
Decreased shipment times
Oversight of shipment to the 4 state regional area
Manage product distribution
Department Oversights :Maintenance/Facilities/Donor Center & Grounds
Arrange community donations
Improved dock handing times
Navy Federal Credit Union (NFCU)
Winchester, Virginia
Member Service Representative
December 2014 to October 2015
Resolve Credit Card Fraud/Disputes
Provide accurate financial info
Process Credit Card approvals/declines
Tasked with security of accounts
Ensure timely processing is met
February Board of Fame Winner
April QS Weekly Winner
July P3 Top Performer
American Public University System (APUS)
Charles Town, West Virginia
Senior Student Financial Support Specialist
January 2012 to October 2014
Hand selected by the Associate Vice President to provide immediate, ongoing, and efficient information and problem resolution to students in an expeditious and professional manner
Consolidate department phone reports for management meetings
Established efficient conflict resolution strategies with students
Resolve financial aid issues
Proficiency in federal verification procedures, determining financial need, student eligibility, return to federal funds calculation
Provided organizational protection, by serving on the ID Verify project.
Reduce student escalations within the department
Record set for highest call resolution in one day
American Public University System (APUS)
Charles Town, West Virginia
Billing Collections Specialist
December 2006 to January 2012
Performed internal audits and managing 10M in government contracts
Enhanced relationships with other local/state government agencies
Great Plains Enhancements
Developed financial controls, procedures, systems,
Set record for most revenue collected within a month (350K)
Collect budget, quarterly and midyear forecasts
Evaluating and monitoring the accounts to determine account worthiness
Reconciled balanced sheets up to 15M
American General Finance
Martinsburg, West Virginia
Finance Manager
October 2000 to December 2006
Managed / monitored customer increases
Analyzed / developed financial trends
Trend Analysis / Cost benefits
Received recognition award for top product sale in a single month
Budget process & forecasting
Pre controlling functions / monitoring.
Implemented system controls which yielded a 12% revenue increase
Collected debt of 500K & above
Managed day to day performance/matrix
Life Cycles
Available upon request.
Contact this candidate