Customer Service Technician

Ryan Whittenburg

**** *. *** *.

michigan city, IN 46360 US

Phone: +1-219-***-****

*********@*****.***

OBJECTIVE

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Possessing a strong work ethic and eagerness to learn new things. Looking for a strong company with a long term future.

EMPLOYMENT HISTORY

Technician

Shaver Preffered Auto Repair

June, 2015 April, 2016 (10 months)

performed used car inspections with 121 point inspections, test drove vehicles and not any and all work needed

Diagnose and repair all customer vehicles and recommend needed repairs, sometime by priority

Repairs included but not limited to: Transmission replacements, head gaskets, timing chains, ball joints, brakes, a/c compressors, recharge, evaporater core, condensers, alternators, radiators, tune-ups, valve covers, oil pumps, fuel pumps, brake line repair, electrical diagnosis and repair, etc.

Technician

Sauers Buick GMC Cadillac

June, 2014 June, 2015 (1 year)

Perform pre-delivery inspections on new vehicles

Perform 172 point used certified inspections on used vehicles

Diagnose and repair vehicles correctly

Ball joints, brake systems, wheel bearings, electrical, hvac, tune ups, etc. Recieved certificate of certified gm technician through online general motors schooling.

Mechanic

Carts on 12

May, 2013 April, 2014 (11 months)

Follow checklist to ensure that all important parts were examined

transported customers to and from shop for customer service program

serviced a number of vehicles ranging from golf carts to light semi trucks efficiently

Guided mechanics with decisions concerning repairs and replacement of vehicle parts

Reviewed the work of 2 mechanics

organized work records and filed reports

operated pneumatic tools and air compressors. Accomplishments received satisfactory raise within 90 days

shop manager

valvoline express lube

July, 2011 May, 2013 (1 year 10 months)

Organized work records and filed reports

completed preventative vehicle maintenance sheet and advised customers of work needed

operated pneumatic tools and air compressors

operated 4 point vehicle lifts safely

instructed 2 mechanics on vehicle repairs and services

wrote up work orders and recommended repairs on computer using auto soft. Accomplishments received 120 day satisfactory raise early. promoted to store assistant manager within 1 year. awarded best in customer service and received article in company newsletter.

EDUCATION

Michigan City High School

Diploma,

Degree date: 2007