Customer Service Data Entry
Resume:
Premawathi a/p Mani
No.**, Jalan Indah */*, Taman Puchong Indah, 47150 Taman Puchong Indah
*************@*****.***
D.O.B: 11th May 1984
Status : Married
SUMMARY OF QUALIFICATIONS
Experienced and knowledgeable Information Technology Professional. Works well independently, or in a group setting providing all facts of computer help desk support such as troubleshooting, installations and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and End-user help desk support. Easily identify and resolved technical issue and concerns. Excellent communication and presentation capabilities.
EDUCATION & TRAINING
TM Multimedia College- Courses in Multimedia Technology
1st – 2nd October 2011
Solsis (M) Sdn Bhd
Certification of Completion A++ Training
17th – 28th September
Telekom Taiping
Product and System Training
PROFESSIONAL EXPERIENCE
Aeon Credit Sdn Bhd
IT Application Development Support Department - IT ADSD ( Nov 2015 - Present )
( Credit Card & ATM )
IT Specialist responsible to deliver solutions that meet users and business requirement in line with company direction.
To ensure the deliverable are qualitative by complying the standards and procedures created by IT Group and regulatiry bodies.
Support maintain and provide continual improvement on card system that are related to debi/credit card, ATM/CDM, and other sub-systems such as FEP,ACE,Monitoring system.
Testing the ATM/CDM machine with how the machine work - with and without error.
Working with vendor - Opensys and OKI for the ATM/CDM machine error.
Meeting with vendor Infobip and Macrokiosk for Aeon SMS system
Have knowledge in using As400
ExxonMobil (Nov 2012 – Nov 2015)
Service Desk Consultant
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
Uses the appropriate BMC Remedy for logging incidents and requests.
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
Analysis and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases.
Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.
Provides after hours and on-call support as needed.
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
Adheres to Code of Conduct and Mission and Value statements.
Performs other duties as assigned
DataPrep Holding Sdn.Bhd – Solsis ( June 2012- Nov 2012 )
IT Security Compliance ( Supporting AIG )
Ensuring company software and network meet compliance and security standards.
Oversight/audit of the operation of internal control including, but not limited to, access controls, change controls, and other manual processes.
Identifying, assessing and summarizing risks
Documenting internal processes
Ensuring employees adhere to company policies
Coordinating deliverables with external auditors and internal staff in an organized and efficient manner
DataPrep Holding Sdn.Bhd – Solsis ( June 2011- June2012 )
IT Helpdesk Analyst ( Supporting AIG )
Provide first line response for users requiring assistance with Information Technology issue and problems.
Responds to request for Technical Assistance by phone, email and walk in user
Track issue to resolution by updating the internal knowledge base
Escalate more involved problems to the appropriate tier 2 and 3 support teams
Update daily status reports
Act as liaison between customer and technical escalation team
Reset password and ID creation for new hire
Monitor branch network and if there’s any problem need to alias with Hi Tech Team
Ambank (M) Berhad ( September 2009 - June 2011 )
Customer Service Executive
Handle card member complaints received from all channels and ensure
Responsible for providing feedback on complaints to management with an action plan or resolution.
Back up for any other units in Customer Support Unit as and when required maintaining service level.
Involvement in ad-hoc projects which assigned by Management
Back up unit leader in managing the team in her absence
Telekom Malaysia ( August 2007 – Nov 2008 )
Customer Service Executive
Assist user on billing problems, update payment, receiving monthly problem issue such s billing error
Assists customer on status or procedures for new application, transferring line, transferring ownership.
Handling and resolve customer problem on I Talk and Streamyx
OTHERS
Expected salary – RM3800 ( Negotiable )
Available anytime
Working hours flexible
REFERENCES
Mr. Sasi Kumar Munusamy
ExxonMobil
Back Office & Priority Support
012- 4177222
Mr. Murugan Govindsamy
DataPrep Holding Sdn Bhd – Solsis ( AIG )
Team Leader
012- 3845000
Contact this candidate