Customer Service Marketing

Bassey Christopher Bassey

817-***-**** ******.******@****.***.***

**** ********** **. **** *****, TX 76112

http://www.vimeo.com/bassey/videos

Objective

Seeking a position in Marketing and Communications wherein I can utilize over 6 years of experience in media production and Master of Communication degree, focused in Organization Communication Management, to provide creative marketing, multimedia, and communication solutions to grow in a progressive organization.

Article I.Skills Summary

Graphic Design

Report Preparations

Archival/Encoding

Customer Relations

Online Marketing

Composing Newsletters

Leadership

Photography

Social Media Development

Training & Development

Video Production

Campaign Development

Project Management

Organizational Communication

Email Marketing

Audio Editing

Professional Experience

Tarrant County College Hurst, TX

Classroom Technologist, October 2012 - Present

Three years of supervising weekend media and technological activities for Tarrant County College Northeast campus delivering media setup and assistance for over 200 special events.

Processed requests for media support: installation and design of Crestron and Extron systems, utilized Cisco TelePresence, LCD-video/data projection systems, media podiums systems, audio mixing boards, video camera, audio recorder, and video capturing.

Consulting faculty on classroom technology and construct equipment guides and instructional videos to facilitate knowledge amongst faculty members.

gingerCube, Inc. Dallas, TX

Online Media & Marketing Intern, November 2014 – February 2015

Improved social media engagement, by managing the company’s social media pages: Facebook, Twitter, and LinkedIn, utilizing Hootsuite, replying to comments, engaging followers, and research articles for healthcare blog.

Doubled the amount of users following the company on Twitter and transition Facebook page to reach healthcare professionals.

Developed content and designs for email drip campaigns for mobile charge –capturing app maxRVU utilizing CRM tools including Mailchimp. Decided webinar service provider for the company lecture series and researched the viability of HubSpot for the company.

Planned and created an instructional video series for the release of the new update to maxRVU mobile charge capture application.

Self Employed Arlington, TX

Freelance Videographer/ Photographer, January 2010 - Present

Prepared and directed media projects with clients and perform post-production editing to generate traffic to clients websites.

Functions as chief videographer executing distinctive visual styles in several projects including weddings and special events.

Completion of commercial video shoots for numerous companies such as Atlas Rug Gallery, Baptist General Convention of Texas, and CreditWatch Ltd. to implement communications strategies.

IMB Bangalore, Karnataka, India

Media Intern, July 2010 – January 2011

Enhanced measures for systematizing equipment such as audio equipment and lights; devised video projects and established meetings with clients to construct video stories for the website.

Prearranged photography and video shoots for on-location coverage’s; fitting into the organization’s brand identity and strategies.

Composed musical soundtrack, as well as, produced a series of films for use during conferences and designed promotional materials.

First Baptist Church Arlington Arlington, TX

Media Intern, January 2009 – August 2009

Managed front house audio and video and contributed in the production of the weekly television service.

Created and systematized new procedures used for stage setup and live mixing for church services to optimize production schedule.

Videographer and editor for church events, special events, projects, as well as working on promotional videos.

Relevant Skills

Communication Media & Presentations

Developed video production, original music, graphic design, photography, and creative written content for company websites.

Operation of live media task such as technical directing, running video cameras, television graphics, and audio board mixing.

Experience public speaker who crafted content to engage and educate users to encourage call-to-actions and generate leads.

Technology

Software and applications knowledge include: Final Cut Pro, Pro Tools, Logic, Adobe Creative Suite, Microsoft Office, Microsoft SharePoint, Outlook, iLife, iWork, Mailchimp, Hootsuite, CRM and etc.

Social media platforms include: Google+, Word Press, Twitter, Facebook, LinkedIn, Vimeo, and YouTube.

Operating Systems and technological usage include: MAC OS, Windows, H.264 encoding, Windows Media, HD and D-SLR cameras including the Sony HVR-Z1U, JVC GY-HM100U, Canon XL1, Canon T1i –T5i DSLR, and Nikon D90 DSLR.

Marketing Problem Solving & Customer Service

Implemented communication campaign designated for use by organizations utilizing CRM and inbound marketing.

Analyzed customer accounts trends; evaluated risky transactions, and referred customers for product solutions consultations.

Achieved recognition for regularly exceeding quarterly sales performance goals as well as providing excellent customer service.

Leveraged digital media usage such as social media, blogs, and newsletters to communicate with potential users to generate leads.

Mastery & Organization

Initiated collaborative meetings with clients and staff about developed creative multimedia and marketing content.

Administered complex seven-figure banking transactions with high revenue commercial clients and achieved recognition for de novo sales goals.

Compiled documents, analyzed electronic funds, administered account transfers, coaching and mentored other coworkers.

Streamlined planning, writing, directing, and editing of media content to increase the visibility of several company’s online presence such as Atlas Rug Gallery, Baptist General Convention of Texas, DFW Beer Pong, and CreditWatch Ltd.

Education

Dallas Baptist University Dallas, TX

Masters of Art in Communications – December 2015

University of Texas at Arlington Arlington, TX

Bachelors Degree in Interdisciplinary Studies

Major: Media & Communications Studies, Minors in English & Music - May 2010

Tarrant County College Arlington, TX

Associates Degree in Art - May 2010

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