Sales Manager

Adriana Kucia

Mobile Phone: 512-***-****

Email: *******.*****@*****.***

Educational Background

Apr.24.2012- Dec.14.2012 New Concept Mandarin School, Shenzhen, Guangdong, China- Mandarin Level 1

Sep.15.2009-Jul.20.2011 University of Bradford, UK

Master in International Business and Management, Master of Science

Master thesis: “How clients perceive the promotional activities of Starwood Hotels and Resorts Worldwide? Analysis of Marketing and Promotional Mix in tourism on the example of two Starwood hotels.”

Escuela Bancaria y Comercial, Mexico City, Mexico- Exchange Program

ABE IMM International School 2010, Barcelona, Spain

Business simulation- Markstrat for executives

Oct.01.2005- Aug.31.2008 National-Louis University- WSB, Poland

Bachelor of Arts in Marketing and Management

Professional Experience

Oct. 01.2015- Front Office Agent, Van Zandt Hotel, Kimpton Group, Austin, Texas, USA

Mar.01.2014- Apr.30.2015- Sales Manager, Lingnan Group, Garden Hotel, Guangzhou, Guangdong, China

taking care of government clients, General Consulates, Embassies and Chambers of Commerce

being a public face of a hotel, frequently communicating with companies representatives and key clients to resolve any queries as to business practices, offering guest and function rooms

organizing receptions of Brazil, Nigeria, Uganda, Kyrgyzstan and Kuwait National Days

arranging important promotional events such as trade fairs, which are attended by potential clients and intended to enhance a hotel's reputation and secure future investment

retaining good working relations with existing clients and attempting to secure more favorable contract terms for future business, assisting in the development of the annual marketing plan

supporting everyone in room sales and banquet sales team to deliver maximum customer satisfaction

resolving all clients’ concerns, complains and ensuring customer satisfaction and good experience

developing marketing activities, techniques to drive new business and negotiation long term contracts

managing the sales administration function, operational performance reporting

accomplishing marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans

offering guidance by identifying weak areas and initiating ideas to adapt future sales strategies

monitoring customer preferences to determine focus of sales efforts

being a spoke person and model for Lingnan group during advertisement campaign

providing trainings for students

Oct.01.2013-Feb.28.2014- Guest Service Manager, Lingnan Group, Garden Hotel, Guangzhou, Guangdong, China

providing efficient and courteous service at the Front Desk and handling guest enquiries and complains

maintaining working relationships and communicates with all departments in order to provide the highest level of guest services and evaluating the job performance of each guest services employee

resolving guest problems quickly, efficiently, and courteously

monitoring all VIP’s, captains’ and crew members’ (Iraqi Air, Emirates Airlines, Qatar Air, Saudi Arabia Air, Ana Cargo, Air Kenya, Fedex Cargo, Lufthansa Cargo and Malaysia Cargo) enquiries and special requests

updating VIP and guest information, maintaining, monitoring, and preparing VIP and guest requirements, relaying information to appropriate personnel

meeting and greeting arriving guests and biding them farewell as they leave

providing full range of travel consultancy services to customers include information about the city, tourist attraction, traveling in China or other travel arrangement

reviewing the arrival list daily and assisting in preparing and distributing welcome amenities

checking and reviewing Lost and Found report and ensuring that every record has been communicated with guests

ensuring that employees are at all times, attentive, friendly, helpful and courteous to all guests, managements and other employees

supervising workloads which are housekeeping, laundry, F&B services, reception, reservation and stewarding during shifts and offering assistance whenever it is needed

providing foreign languages support- Polish and Spanish

Apr.11.2012-Sep.11.2013-Guest Relations Officer, Miramar International, Nan Hai Hotel, Shenzhen, Guangdong, China

providing efficient and courteous service at the Front Desk and handling guest enquiries and complains

meeting and greeting arriving guests and biding them farewell as they leave

showing rooms and hotel facilities to the “walk in” guests

providing full range of travel consultancy services to customers include information about the city, tourist attraction, traveling in China or other travel arrangement

reviewing the arrival list daily and assisting in preparing and distributing welcome amenities

organizing events, MC at the hotel parties and 24th Miss Model of the World ceremony

performing other duties as requested by General Manager

providing foreign languages support- English, Polish, Spanish

Jul.01.2011-Mar.31.2012- Reservation Agent, Reservation Department, Starwood Hotels &Resorts Worldwide, Warsaw, Poland

handling and confirming individual reservations for 2 hotels: Sheraton Warsaw and Westin Warsaw

contacting with potential guests of the hotel and sending deposits to them

cooperating with other departments of the hotel and ensuring effective flow of information

selling, ordering and setting details of additional services ordered by the individual guests

cooperating with the group of sales managers and help in walk-in basis reservations

checking for the guarantees of credit cards and checks of reservations

Apr.07.2010-Jul.16.2010- Assistant in planning office in Banquet Sales Department, Sheraton Hotel, Warsaw, Poland

providing full administrative support to the whole department, such as meeting scheduling, logistics, travel arrangement, stationery management

providing secretarial support to the team, including Excel, Word Processing, Power Point preparation and translation of written materials, answering incoming phone calls for the office

supervising interns and students’ actions

coordinating catering for EWEC Conference

Jan.01.2009-Sep.30.2009- Guest service assistant, Serviced apartments for tourists, Krakow, Poland

providing pick up service for guests from the Krakow International Airport to their apartments

checking in and checking out guests, controlling online reservation system

providing basic tourist information, solving guests` problems

Nov.24-Dec.22. 2008 Intern, Robert Arrigo & Sons Ltd Travel Agency, St. Julians, Malta

working in the Customer Care department as a Tourist Representative

Sep.1-Nov.20.2008 Intern, Westin Dragonara Resort, St. Julians, Malta

working in a Leisure Sales Department, preparing contracts, filing and analysing brochures, general administration work, updating Hotel System, organizing office work

Jun.15-Sep.15.2007, Jun.01-Sep.30.2005- Internship-Guest service assistant, Serviced apartments for tourists, Krakow, Poland

Additional skills, knowledge and courses

Languages: English (advanced)

Spanish (intermediate)

Chinese-Mandarin (beginner) Polish (mother tongue)

Others: Language certificate (English)- IELTS Band 6.5- listening 7, speaking-7, writing-7, reading-5

Photography course - October 2011,

Polish Driver’s licence,

1st place in a Strategy-Management-Competition organized by company called “Cafardini”- polish company specializing in the production of men's suits. Developing after sales strategy, January of 2008

IT: Windows, Microsoft Office (PowerPoint, Excel, Word), Internet, SPSS Statistics, Adobe Photoshop, Opera Hotel Edition, Sales and Catering, Hotel Information System, ADEL Lock System, Tourism Scanning System, The Macintosh Apple System

Interests

Swimming, travelling, adventure, photography, fashion, art, reading, socializing, shopping

References

1. Mr. Mark Thomas- Principal of British School of Guangzhou 008***-****-****, ****.******@***.***.**

2. Mr. Bill Ng- General Manager of Nan Hai Hotel, Shenzhen, 0086 135********, 008**-********,**********@*****.***

3. Mr. Barry Wu- Assistant Director of Sales, Garden Hotel, Guangzhou, ****@**************.***.**

4. Ms. Janice Englehart- Art and Cultural Director of Consulate General of United Sates of America in Guangzhou, ***********@*****.***, ****************@*******.***, 0086 1-392-***-****

5. Ms. Jennifer Zimdahl Galt- Consul General of Consulate General of United Sates of America in Guangzhou, ******@*****.***, (862*-********

6. Mr. Krzysztof Ciebien- Ambassador of Poland in North Korea, *********.*******@***.***.**

7. Brig. Gen Pilot Khaled Omar Bahussain- Military Attache- Embassy of United Arab Emirates in Beijing,

******.*********@*****.***, 861**********

8. Mr. Julio C. Ferrari Freyre- Consul General of the Argentina Republic in Guangzhou, 86-20- 38880328, ***@******.***.**

9. Mr. Michael Ludwic- Director of Development, American International Scholl of Guangzhou, ********@*****.***, 008************

10. Mr. Arne Bengt Lauritsen, Deputy Consul General- Royal Danish Consulate General in Guangzhou, 0086-20-28297314, ******@**.**

11. Falusi H. Oladapo- Consul- Consulate General of Federal Republic of Nigeria, 008************, ******@*****.***

12. Mr. David Najera- Consul- Embassy of Mexico in London (44-20)74-8586, *******@***.***.**

13. Mr. Viktor Berezovskyi- Consul General of Ukraine in Guangzhou 861**********, *******@***.***.**

14. Mr. Burak Ali Karacan- Consul, Embassy of Turkey in Bulgaria, *********@***.***.**

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