Project Manager Management

SOHAM SHAH

Certified Scrum Master (CSM), CISA Certified, ISTQB Certified

Email ID: *****.***@*****.*** Phone: +1-647-***-****

Summary

** ***** ** **** ********** with TCS (Tata Consultancy Services Ltd) organization. I have served in different roles like Scrum Master/Project Manager, QA Manager/Test Manager, Business Analyst in my career.

Advocated Agile methodologies and provided leadership and direction in Agile best practices, including ceremonies, artifacts and processes, to team members, Product Owners and management. Devise process and tools to measure Scrum Team efficiency and progress and share results with higher management.

Excellent interpersonal and communication skills (oral and written), multi-tasking skills and highly motivated professional with ability to liaise with different levels of management.

Ability to negotiate effective resolution of conflicting business priorities with team members and Sound business acumen to establish and maintain an effective consulting relationship. Delivered results and met bottom-lines through effective management with exceptional skills in team development, implementation and execution in various infrastructures to provide business solutions which increase operational efficiency.

Technical / Functional Expertise

Operating Systems

Windows XP/7/8, DOS

Programming Languages

C/C++, .net, XML, HTML, PERL, JAVA, UNIX

Database

MS SQL Server, Sybase

Methodologies

Agile, Waterfall, RAD

Tools

MS Office, MS Visio, HP Quality Center/ALM, JIRA, qTEST, Confluence, Sharepoint, CMRS Trackwise, HP SC - Change management, Informatica, TIBCO BW

Professional Experience:

Client: TD Bank (Toronto, Canada) 2015 - till date

Domain: Agile Transformation - Wealth Department

Role: Scrum Master

Project:

TD Bank- Wealth Business Unit is in process of cultural change with implementing TIARA recommendation and moving from Waterfall methodology to Agile methodology for software development processes.

Responsibilities:

Worked as Agile Coach/ Scrum Master and helped various project teams to move from traditional waterfall model to Agile model. Excellent understanding of Agile terms (EPIC, User Stories, Story Points etc..) and hands on experience on tools (Confluence, JIRA).

Worked with key stakeholders of project (IT lead, PM, Product Owner, QA lead etc..) and delivered quality products to end clients.

Lead Sprint Planning sessions, Implemented and provided guidance to team members on Estimation of User stories using poker cards methodology and Product Backlog Grooming activities

Participated in daily stand-up meetings, protected team from any hurdles/impediments, guided and coached team on delivery stories as per sprint planning.

Liaise between the Product Owner, Development Team, and Quality Assurance team to ensure use cases, user stories and acceptance criteria are clearly defined, understood, and implemented successfully

Generated Sprint Burn-down chart, Sprint Health Chart, Product Portfolio charts using JIRA tools.

Devise process to export issues from spreadsheet & import it to JIRA tool for "In-flight and Support projects"

Managed & Guided 2-3 POD within a project, Approximate 10 team members in each POD.

Recommended & Implemented separate POD for "Automation" & guided team to devise Automation stories & track related issues in JIRA.

Measured team velocity and guided Scrum team to improve it by 50% in a year (# of story to be delivered per sprint)

Scheduled Sprint Demo with Business Users and Product Owners; Conducted Sprint Retrospective and received sign off from Business.

Manage and negotiate scope, timeline, quality, goals and deliverables that support business goals

Successfully delivered high critical/visible projects in Wealth Management Business Unit like CRS(Common Reporting Standards), FATCA (Foreign Account Tax Compliance Act), WCO (Wealth Client On-boarding), WTS (transfers) and played Scrum Master role for 2 projects at a time.

Leverage TD BoW (Book of Works) for Weekly Status Report.

Prepared SLA/KPI data on monthly basis and presented Governance Deck to AVPs

Authored Agile -Scrum foundation guide and 30+ user guides, provided trainings to project teams on Agile terms, how-to-do guides using tools.

Authored Agile Process Adoption Indicators and Performed review of various IT projects, noted observations and provided tailored recommendation for improvements to individual project teams.

Participated in CI (Continuous Integration) framework and assisted Dev Lead/Dev Ops team to implement using GIT/STASH, Jenkin tools.

Worked with Internal Audit Department and handled Audit queries; Close any open Deviation by implementing CAPA

Technologies/Tools:

JIRA, Confluence, Oracle, SQL, HP ALM, MS Project, MS Office(MS Word, Excel, Power Point, Outlook, Visio), MS Access, HTML, CSS, XML, Java-Script, UML,.net

Client: Pfizer Inc (Collegeville, PA, USA) 2011 - 2015

Domain: Risk Management and Compliance (RM&C)

Role: Scrum Master cum Project Manager

Projects: Multiple Projects:

Pfizer Animal Health (AH) business spin off, Zoetis S-day, Finance on Demand, Commercial Re-org, Oracle Hyperion Financial Management (HFM) upgrade, Sun Infor 10 Upgrade, PRAXIS Implementation, Price Protection enhancements etc

Responsibilities:

Review and Analyze Business Requirements, Design documents and closely work with Business Architecture/ Analyst group.

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings

Sheltered team from over-commitment, helped PO manage backlog, prioritize resolution of defects

Generated Sprint Burn-down chart, Velocity Chart, Sprint Health Report etc.. using JIRA gadgets on Dashboards.

Maintained requirement traceability matrix (RTM) using HP Quality Center – Tool

Work with Multiple vendors to perform System, Integration and end to end testing.

Defect Management using HP QC

Weekly Status Reports to Project Manager

Measured team velocity and improved it consistently for every releases

Motivated the team to come up with quality MVP (Minimum Viable Product) shippable product

Hands on experience for quality deliverables on client -server model projects and Desktop projects; Experience on SaaS (Software as Service) projects

Working knowledge of Pharma regulation and related projects- like FDA CFR Part 11, GMP, GCP, SOX.

Working knowledge of Validation Protocols and helped Scrum team to perform and validate test results of IQ,OQ, PQ.

Coordination of onshore-offshore team management

Utilizing my PMO process/requirements knowledge to drive Finance and Resource deliverables for product development

Hands on experience on projects on various domains like - Digital Marketing project, Mobile application development & enhancements, Ticketing System, Enterprise Payment Hub Program, Finance & HR Modules

Extensively used JIRA features such as 'Components'; Labels, Portfolio Management Plug-in; Filters etc..to leverage

Technologies:

API (REST API, HTTP), SOAUI, Oracle, SQL, HP QC, MS Project, MS Office, HTML,.net, JAVA,TIBCO,

Client: Bank of America – Merrill Lynch (NewYork, NY,USA) 2010 – 2011

Domain: Capital Markets - GMFS Equity Stock Loan (Security Lending)

Role: QA Manager

Projects elocates, TBAND

Responsibilities:

Excellent understanding of SDLC models (Agile, RUP, Waterfall), STLC, Test Metrics

Managed several crucial, short term- fixed price testing project consisting of 20 members using Waterfall and Scrum Methodologies

Resource fulfillment, Competency gap closures, Pre-employment screening etc

Analyzed BRD, SRS documents, Use cases and resolve functional queries with Business Analyst

Authored Test Plan/ Test Strategy document, created high level test scenarios for SIT, UAT testing.

Guided the team in Test Case Design, Test Data Management and Test Execution

Analyzed scripts in various languages (Ex: Perl, Java, .net, TIBCO BW etc..) to understand existing process flow and recommended changes to various modules as per business needs

Authored Weekly Status Report (WSR) on Testing activities and shared with QA Manager, BA and PM.

Written SQL queries to verify/validate elocates data files load based on business rules for multiple clients and integration with Availability & Autoborrow modules.

Performed Integration testing with other systems like Equilend, Loanet, Pricing modules.

Defect Management using HP-QC 10.0

Involved in Post production support and change management procedures (reviewing and approving RFCs)

Developed training curriculum and conducted formal training sessions covering assigned systems modules

Client: Bank of America – Merrill Lynch (Mumbai, India) Mar 2008 – Mar 2010

Domain: Capital Markets - GMFS Equity Stock Loan (Security Lending)

Role: Business Analyst

Projects: AutoBorrow, Availability

Responsibilities:

Understand the Requirements and Challenges from Customer

Gather Business Requirements from customers using various methodologies / tools such as JAD (Joint Application Development) sessions, Person interviews etc..

Issue /Risk management

Working knowledge of Stock Lending Business, Autborrow and Availability Module;

Knowledge of upstrea/downstream applications (like Pricing, locates, Loanet Equilend etc..)

Verify test scenarios, test scripts and maintained requirement traceability matrix (RTM) using HP Quality Center – Tool

Designed Process flow diagrams, use-case diagrams using MS Visio Tool

Used Confluence as document repository and maintained RTM among various documents

Authored detailed Business requirement document, Functional requirement specification and Use case scenarios

Configuration of test data set up with third party for end-to-end testing including DTC, Equilend, Loanet etc..

Defect Management using HP QC

Facilitated User Acceptance Testing (UAT) – identifying the user’s group, configuring parameters, daily touch base, resolving open issues, obtaining sign-off etc

Involved in Post production support and change management procedures (reviewing and approving RFCs)

Responsible for deciding Go- No Go call with key stakeholders for production deployment

Developed training curriculum and conducted formal training sessions covering assigned systems modules

Client: Tata Consultancy Services (TCS) Internal (Mumbai, India) Jan 2007 – Mar 2008

Domain: Corporate Finance

Role: Business Analyst

Projects: GESS Advance and Claim Modules; GESS AP and AR modules for APAC Regions

Responsibilities:

Worked as a liaison between key business users from Corporate HR and Finance Users and technical team in order to understand the requirements, business rule, proccesses and operations of an organization.

Gather Business Requirements from customers using various methodologies / tools such as JAD (Joint Application Development) sessions, Person interviews etc..

Performed Requirement Gap Analysing and streamlined Business Rules for Advance and Claim modules for APAC countries (like Siganpore, Malaysia, Japan, India, China etc..)

Designed Process flow diagrams, use-case diagrams using MS Visio Tool

Authored detailed Business requirement document, Functional requirement specification and Use case scenarios

Designed RACI Matrix for key stakeholders; and Designed various key Finance reports (ex. Aging Schedule, Collection Oustanding per client) for AR module

Analyzed impact on othis modules/ interfaces like AP, AR,Leave etc..

Prepared High level test scenarios, and performed System testing of application.

Performed System Testing, Regression testing.

Defect Management using JIRA tool: Track open defects and closely work with developers to resolve open issues.

Facilitated User Acceptance Testing (UAT) – identifying the user’s group, configuring parameters, daily touch base, resolving open issues, obtaining sign-off etc

Involved in Post production support and change management procedures (reviewing and approving RFCs)

Responsible for deciding Go- No Go call with key stakeholders for production deployment

Developed training curriculum and conducted formal training sessions covering assigned systems modules

Education

M.B.A Finance from ICFAI University, Bangalore, Karnataka, INDIA

B.E. in Information Technology (I.T) field D.D.I.T college,Nadiad, Gujarat, INDIA

(Received coveted ‘GOLD MEDAL’ for being 1st in University during Engineering)

Note:- Education Credentials Evaluation is completed for both Masters and Bachelor degrees with WES Canada Institute.

Additional Certifications / Awards

Received "Star of the Month" and "on the spot" awards from TCS Corporate group

Voluntary work @ TCS goIT program to teach students of Toronto District School Board(TDSB)

NSE (Nation Stock Exchange)- Derivatives module certification, allows to work as dealer/broker in stock exchange.

References can be provided based on request

Thanks & Regards,

SOHAM SHAH

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