Customer Service Manager
Resume:
BARBARA MOBLEY
HOUSTON, TX 77055
******@*****.***
Career Objectives
Bilingual individual seeking employment in Customer Service, Telemarketing, Collections or another field where my expertise will come in handy. Possible opportunities for contact with customers is on the telephone and in person. Summary of Qualifications
20 years Call Center, Customer Service Experience and Collections experience. Manager/Supervisor
Bilingual
Work History
The Outsource Group (HCA), Houston, Texas
Bilingual Medical Account Manager Jul 01, 2014 - Jan 22, 2015 Collected on delinquent medical accounts from HCA hospitals. Followed all HIPAA requirements and FDCPA laws. Received inbound and made outbound calls via dialer. Maintained accounts and promise sheets. Devised payment arrangements that fit company requirements. Helped consumer locate funds if they did not see that funds are available. Filed insurance info for consumer that should have been covered by their insurance companies for procedures and visits to the hospital.
Western Funding, Houston, Texas
Senior Bilingual Auto Account Manager Sep 01, 2013 - Jul 01, 2014 Collected on accounts that were 60-90 days delinquent. Called references to leave meesages for consumers. Reviewed accounts for possible repossesion. faxed paperwork to insurance departments and assisted in filing insurance cases from auto accidents in our vehicles. Universal Fidelity, Houston, Texas
Collector/Account Manager Aug 13, 2012 - Apr 26, 2013 Located consumers and collected delinquent debts from them. Collected on emergency room visits, prostate exams, auto deficiencies, over drafted checking accounts, gas cards, and other types of credit cards.Use skip tracing tools to locate possible family, associates, and/or neighbors to locate consumers. Bilingual as well and handle all Spanish calls inbound and outbound. Set up payment arrangements and offered settlements. Took payment information and sent to processing. Contacted consumers if payments declined to give alternate payment options. Pentagroup Financial, Houston, Texas
Collector/Account Manager Jan 16, 2007 - Mar 31, 2010 Worked in Bank, Credit Cards, Auto Deficiencies, Third Party Debt Collections, Customer Service Called consumers, skip-traced consumers to attempt to collect debts. Conferred with consumers by telephone to provide information and obtain payments, or to obtain details of compaints and disputes. Set up payment arrangements and settlements. Took payment information and sent payments to processing. Contacted consumers if payments declined to give alternate payment options. Bilingual collector that handled all Spanish calls inbound and outbound.
Law Office of Sam Streeter, Houston, Texas
Collector/Account Manager Jul 19, 2004 - Dec 29, 2006 Worked in bank cards, auto deficiencies, third party collections, some customer service calls. Skip traced consumers to collect delinquent debts from them. Conferred with consumers on the telephone to give information and obtain payments, or obtain information on complaints and disputes. Set up payment arrangements and offered settlements. Took payment information and sent to processing. Contacted consumers if payments declined to give alternate payment options. Bilingual collector that handled all Spanish calls inbound and outbound. LTD Financial, Houston, Texas
Collector/Account Manager Jan 06, 2003 - Jul 16, 2004 Collected on bank cards, auto deficiencies, Fingerhut, and department store credit cards. Skip traced consumers to collect delinquent debts from them. Conferred with consumers on the telephone to give information and obtain payments. Took payment information and sent to processing. Contacted consumers if payments declined to give alternate payment options. Bilingual collector that handled all Spanish calls inbound and outbound. Surpas, Houston, Texas
Collector Jan 07, 2002 - Jan 03, 2003
Collected on department store credit cards, bank credit cards, and auto deficiencies. Skip traced consumers to collect delinquent debts from them. Conferred with consumers on the telephone to give information and obtain payments. Set up payment arrangements and offered settlements. Took payment information and sent to processing. Contacted consumers if payments declined to give alternate payment options. Bilingual collector that handled all Spanish calls inbound and outbound.
Education
Galena Park High School, Galena Park, Texas
High School Diploma/GED
Computer Skills
Typing Speed: 45 Words Per Minute
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Spanish - Excellent ( Read Write Speak )
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