Sales Customer Service
Resume:
John Lehman
Tega Cay, SC *****
*******@*****.***
SUMMARY
Customer oriented Sales professional with significant experience in the Industrial cutting tool, MRO, Safety, Fasteners, Power tools fields. Experience with high volume Call Center activities, combines sales, marketing and technical expertise with an excellent knowledge of industrial markets and products to gain competitive advantage and win market share.
PROFESSIONAL EXPERIENCE
Kennametal Incorporated, Fort Mill, Sc 2011 – 2016
Customer Excellence call Center
Customer service key account representative, Responsible for working with company field sales reps, Direct end user accounts, Distributors, Integrators, first point on contact.
Daily activities included processing (avg) 85-90 incoming telephone sales calls keying in sales orders, quotes, pricing inquiries into SAP system.
Providing order status requests, Expedites for B/O’s, Shipping tracking numbers, RGA, Tech assistance.
Special handling of automotive key accounts, proficient in reading special prints and drawings.
Responsible for year over year sales growth within geographic sales territory.
Experience with SAP, Outlook Mail, CRM, Microsoft.applications
Fastenal Company, Charlotte, NC / Gastonia, NC 2004 - 2011
Considered the largest distributor of fasteners and industrial/construction supplies in North America with over 2300 individual store locations nationwide.
Branch Manager / Outside Sales
Responsibilities included training part-time interns and outside sales reps in local store market.
Work directly with top customers assigned to store location generating sales growth through additional product buys and increased product category SKU’s.
Sourced products from vendors and outside manufactures to generate additional sales growth.
Implementing V.M.I. (Vendor Managed Inventories) programs when appropriate.
Consistently grew customer base and increased sales to active accounts on a monthly basis.
Assistant Store Manager
Responsibilities included building existing customer base mainly through outside sales activity.
Working directly with decision-makers for purchases of all items listed in the Fastenal Big Blue catalog.
Coordinate and make A/R calls and set up new account limits
Dealing directly with all customers in the showroom retail portion of the stores.
J&L Industrial Supply Company / Detroit MI. 1979 – 2003
A nationally recognized distributor of Industrial and metalworking supplies. Acquired by Kennametal Incorporated in 1990.
Positions held during 24 year career with J&L Industrial.
1979 – 1986 / Detroit MI
Customer service sales rep, Demonstrated leadership capabilities and a full working knowledge of all business processes.
1986 – 2001 Charlotte NC.
Promoted to Sales Manager Southeast region U.S. Relocated to Charlotte, NC. Established inbound call center sales team, field sales, retail showroom staff.
2001 – 2003 Charlotte NC.
Instrumental in transitioning from a showroom distribution center to a call center only location before corporate downsizing occurred in 2003.
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