Customer Service Manager

Ritamarie Federico

CUSTOMER SERVICE REP

Tucson, AZ 85719

****************@*****.*** - 520-***-****

To obtain a challenging job in a busy area that has potential for advancement WORK EXPERIENCE

MANAGER /MEDTECH

PACIFICA SENIOR LIVING - Tucson, AZ - August 2014 to Present Responsibilities

I ADMINISTER MEDICATIONS AS WELL AS ORDER MEDICATIONS AND PUT DOCTORS ORDERS ON MEDICAL MARS,ETC

Accomplishments

I GET THINGS IN ORDER AS WELL AS MANAGE MY TEAM OF CAREGIVERS Skills Used

MEDICAL BACKGROUND

medtech/caregiver

EMERITUS AT TUCSON - Tucson, AZ - November 2013 to August 2014 Responsibilities

ASSIST RESIDENTS WITH DAILY LIFE SKILLS AND ASSIST WITH MEDICATIONS Accomplishments

HELPING THE RESIDENTS

Skills Used

BE ABLE TO READ DOCTORS NOTES AND ORDERS

CUSTOMER SERVICE REP

CRICKET COMMUNICATIONS - Tucson, AZ - November 2012 to November 2013 ASSIST ALL CUSTOMERS WITH BILLING AND ISSUES REGARDING PHONE, INSURANCE CLAIMS, ETC SPECIMEN PROCESSOR

SONORA QUEST LABS - January 2010 to August 2012

DATA ENTER ALL INFORMATION FROM PATIENTS, DOCTORS, TESTS TO BE RAN

• VERIFIED NAME, D.O.B, AND TESTS FROM DOCTORS

CAREGIVER

MED-TECH - July 2007 to January 2010

THE PLACE AT TUCSON TUCSON, AZ

• ASSIST RESIDENTS WITH DAILY LIFE SKILLS

• ASSIST WITH ADMINISTERING MEDICATIONS

• ASSISTING WITH ALL THREE MEALS

• SUPERVISED 5 CAREGIVERS, HANDLED MEDICATION ORDERS CUSTOMER SERVICE MANAGER

WALMART SUPERCENTER - Tucson, AZ - February 2006 to June 2007 SUPERVISED CUSTOMER SERVICE DESK

WAS IN CHARGED OF 32 CASHIERS

• HANDLED CUSTOMER COMPLAINTS

EDUCATION

CERTIFICATE

PIMA MEDICAL INSTITUTE

August 2009 to November 2009

ADDITIONAL INFORMATION

ALL THREE LEVELS OF CAREGIVING

CERTIFIED PHLEBOTOMIST

SPEAK SPANISH

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