Customer Service Manager
Resume:
RIANE L. POWELL
*** **** ******, #* ************, PA 484-***-**** *****.*.******@*****.***
EMPLOYMENT HISTORY
Temporary Employment – Secretary at North Brandywine Middle School June 2016 – Current Coatesville, PA
- Entering registration for the coming year for all students
- Filing students confidential records
- Entering daily attendance for students with a specific dead line
- Creating attendance & discipline reports
Temporary Employment – Liberty Property Trust March 2016 – April 2016 Malvern, PA
- Organized and categorized paper blue print plans to CD Rom using CAD for over 500 commercial buildings
- Archived all closed lease filed.
- Systematized and maintained supply room.
- Back-up Customer Service Coordinator and Receptionist Office Manager – Phlex Global May 2015 – January 2016 Malvern, PA
- Assisted over 60 office staff in maintaining files and databases
- Prepared reports, presentations, memorandums, proposals and correspondence
- Managed all employee timesheets
- Monitored office operation and maintenance requests
- Scheduled appointments and meetings for executives and upper level staff
- Responsible for booking all travel arrangements for US and UK employees, clients and contractors
- Served as the go-to for office inquiries and conflicts
- Maintained employee distribution list for new and past employees including phone list
- Processed and coded all incoming invoices and reconciled payment on AMEX account
- Tracked office supply inventory and approved supply orders
- Maintained working order for all printers, copiers and scanners.
- Prepared daily shipments for FedEx and UPS including custom shipments for marketing conferences
- Developed Office Policy and Procedures Manual.
Office Manager – First Electric Lighting & Design February 2015 – April 2015 Malvern, PA
- Provided administrative and business support for commercial/residential electrical contractor.
- Prepared weekly payroll for 14 + employees.
- Created and maintained payroll and assisted with tax records for all new and existing employees.
- Managed accounts payable and receivables through QuickBooks.
- Prepared estimates for jobs and subsequent invoicing. Temporary Employment – Monarch Staffing September 2014 – January 2015 West Chester, PA
- Employed in an administrative capacity for temporary positions. Riane L. Powell
Office Manager / Executive Assistant – Lloyd’s of PA April 2010 August 2014 Exton, PA
- Provided administrative and business support to the President of family-owned company providing sales, technical consulting and export of materials to the food and frozen dessert industry.
- Originated, proofread and edited documents, reports, procedures and other correspondence.
- Handled accounts payables and receivables through Business Works; prepared bank deposits, and controlled inventory.
- Opened, sorted, read and prioritized mail (including confidential items). Responded to mail and prepared responses for signature.
- Maintained records and a systematic filing system (paper and electronic).
- Regularly prepared customer orders for shipping via ground transportation and international shipping containers.
- Managed contacts, tasks, meetings and activities through ACT.
- Provided superior customer service while managing general inquiry telephone calls and emails, raw materials orders, customer concerns, and delivery issues.
Administrative Assistant – Executive Health Resources August 2008 July 2009 Newtown Square, PA
- Provided administrative support and data entry for leading provider of medical necessity compliance solutions company for hospitals and health systems.
- Imported and entered demographic and clinical data into EHRs clinical database.
- Accessed client clinical systems to obtain data to enter into the clinical database.
- Assisted with identification and correction of inaccurate and incomplete information.
- Established and maintained permanent electronic files.
- Performed other related administrative duties as required. Office Manager – Mike McDaid RE/MAX Action Associates Sept. 2006 August 2008 Exton, PA
- Handled day-to-day operations for demanding, fast-paced real estate salesperson, including typing correspondence, answering phones, maintaining and organizing emails and calendar.
- Coordinated and scheduled all appointments, showings and open houses.
- Submitted listings to various publications, all advertisements for newspapers and specialty real estate magazines.
- Created all flyers, mailers, ads, signs and brochures for real estate listings through Microsoft Publisher.
- Maintained real estate listings in Trend MLS.
KidZone Coordinator and Team Leader – ACAC of West Chester Sept. 2004 Sept. 2006 West Chester, PA
- Oversaw daily operations of Child Care Facility with children ranging 8 weeks to 7 years at national fitness and wellness center.
- Led team of 30+ Team Members
- Scheduled and planned team members’ hours to maintain proper coverage for 4 separate child care programs.
- Responsible for upholding procedures within facility to comply with local and state codes and health requirements.
- Purchasing facility supplies, toys and educational items. Intern – Liberty Property Trust June 2002 – January 2004 Malvern, PA
- Organized and categorized paper blue print plans to CD Rom using CAD for over 500 commercial buildings
- Archived all closed lease filed.
- Systematized and maintained supply room.
- Back-up Customer Service Coordinator and Receptionist EDUCATION
- Great Valley High School – Diploma
- Empire Beauty School – Cosmetology License, 2005 SKILLS
- Proficient in Microsoft Office, including Word, Excel, Publisher and PowerPoint, QuickBooks
- Working knowledge of Microsoft Outlook, ACT and Business Works.
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