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Customer Service Manager

Location:
Phoenixville, PA, 19460
Salary:
42000 */-
Posted:
August 01, 2016

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Resume:

RIANE L. POWELL

*** **** ******, #* ************, PA 484-***-**** acvzbc@r.postjobfree.com

EMPLOYMENT HISTORY

Temporary Employment – Secretary at North Brandywine Middle School June 2016 – Current Coatesville, PA

- Entering registration for the coming year for all students

- Filing students confidential records

- Entering daily attendance for students with a specific dead line

- Creating attendance & discipline reports

Temporary Employment – Liberty Property Trust March 2016 – April 2016 Malvern, PA

- Organized and categorized paper blue print plans to CD Rom using CAD for over 500 commercial buildings

- Archived all closed lease filed.

- Systematized and maintained supply room.

- Back-up Customer Service Coordinator and Receptionist Office Manager – Phlex Global May 2015 – January 2016 Malvern, PA

- Assisted over 60 office staff in maintaining files and databases

- Prepared reports, presentations, memorandums, proposals and correspondence

- Managed all employee timesheets

- Monitored office operation and maintenance requests

- Scheduled appointments and meetings for executives and upper level staff

- Responsible for booking all travel arrangements for US and UK employees, clients and contractors

- Served as the go-to for office inquiries and conflicts

- Maintained employee distribution list for new and past employees including phone list

- Processed and coded all incoming invoices and reconciled payment on AMEX account

- Tracked office supply inventory and approved supply orders

- Maintained working order for all printers, copiers and scanners.

- Prepared daily shipments for FedEx and UPS including custom shipments for marketing conferences

- Developed Office Policy and Procedures Manual.

Office Manager – First Electric Lighting & Design February 2015 – April 2015 Malvern, PA

- Provided administrative and business support for commercial/residential electrical contractor.

- Prepared weekly payroll for 14 + employees.

- Created and maintained payroll and assisted with tax records for all new and existing employees.

- Managed accounts payable and receivables through QuickBooks.

- Prepared estimates for jobs and subsequent invoicing. Temporary Employment – Monarch Staffing September 2014 – January 2015 West Chester, PA

- Employed in an administrative capacity for temporary positions. Riane L. Powell

Office Manager / Executive Assistant – Lloyd’s of PA April 2010 August 2014 Exton, PA

- Provided administrative and business support to the President of family-owned company providing sales, technical consulting and export of materials to the food and frozen dessert industry.

- Originated, proofread and edited documents, reports, procedures and other correspondence.

- Handled accounts payables and receivables through Business Works; prepared bank deposits, and controlled inventory.

- Opened, sorted, read and prioritized mail (including confidential items). Responded to mail and prepared responses for signature.

- Maintained records and a systematic filing system (paper and electronic).

- Regularly prepared customer orders for shipping via ground transportation and international shipping containers.

- Managed contacts, tasks, meetings and activities through ACT.

- Provided superior customer service while managing general inquiry telephone calls and emails, raw materials orders, customer concerns, and delivery issues.

Administrative Assistant – Executive Health Resources August 2008 July 2009 Newtown Square, PA

- Provided administrative support and data entry for leading provider of medical necessity compliance solutions company for hospitals and health systems.

- Imported and entered demographic and clinical data into EHRs clinical database.

- Accessed client clinical systems to obtain data to enter into the clinical database.

- Assisted with identification and correction of inaccurate and incomplete information.

- Established and maintained permanent electronic files.

- Performed other related administrative duties as required. Office Manager – Mike McDaid RE/MAX Action Associates Sept. 2006 August 2008 Exton, PA

- Handled day-to-day operations for demanding, fast-paced real estate salesperson, including typing correspondence, answering phones, maintaining and organizing emails and calendar.

- Coordinated and scheduled all appointments, showings and open houses.

- Submitted listings to various publications, all advertisements for newspapers and specialty real estate magazines.

- Created all flyers, mailers, ads, signs and brochures for real estate listings through Microsoft Publisher.

- Maintained real estate listings in Trend MLS.

KidZone Coordinator and Team Leader – ACAC of West Chester Sept. 2004 Sept. 2006 West Chester, PA

- Oversaw daily operations of Child Care Facility with children ranging 8 weeks to 7 years at national fitness and wellness center.

- Led team of 30+ Team Members

- Scheduled and planned team members’ hours to maintain proper coverage for 4 separate child care programs.

- Responsible for upholding procedures within facility to comply with local and state codes and health requirements.

- Purchasing facility supplies, toys and educational items. Intern – Liberty Property Trust June 2002 – January 2004 Malvern, PA

- Organized and categorized paper blue print plans to CD Rom using CAD for over 500 commercial buildings

- Archived all closed lease filed.

- Systematized and maintained supply room.

- Back-up Customer Service Coordinator and Receptionist EDUCATION

- Great Valley High School – Diploma

- Empire Beauty School – Cosmetology License, 2005 SKILLS

- Proficient in Microsoft Office, including Word, Excel, Publisher and PowerPoint, QuickBooks

- Working knowledge of Microsoft Outlook, ACT and Business Works.



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