Professional Summary
Skills
Work History
Education
ALICIA BROWN
**** **** **** ****** ***.2, Chicago, Il 60649 (H) 773-***-**** (C) 773-***-**** **************@*****.*** Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Dedicated hard worker offering more than nine years in the hospitality industry, as well as in-depth knowledge of customer service. Customer-oriented
Quick learner
Organized multi-tasker
Friendly and helpful
Dedicated team player
Special events planning
General housekeeping
Five-star hotel experience
Courteous
Diligent
Room Attendant 09/2005 to 08/2014
Hilton Chicago – 720 s. Michigan ave.
Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. Polished glass surfaces and windows.
Cleaned and buffed tile floors using industrial cleaning equipment. Dusted picture frames and wall hangings with a cloth. Removed waste paper and other trash from the premises to designated area. Changed bed linens and collected soiled linens for cleaning. Cleaned walls, windows, shades and curtains.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Cleaned and changed bedspreads, blankets and mattresses. Verified that all storage areas and carts were clean and organized. Transported cleaning products and equipment to and from the utility rooms. Receptionist/Party Planner 07/2004 to 02/2005
House of Kicks – 95 th Gottage Grove
Politely assisted customers in person and via telephone. Assisted customers with food selection, inquiries and order customization requests. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Routinely answered customer questions regarding merchandise and pricing. Folded and arranged garments in attractive displays. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. High School Diploma: 2004
John Hope College Preparatory High School - 5515 s. Lowe