Professional Summary

Skills

Work History

Education

ALICIA BROWN

**** **** **** ****** ***.2, Chicago, Il 60649 (H) 773-***-**** (C) 773-***-**** acvzal@r.postjobfree.com Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Dedicated hard worker offering more than nine years in the hospitality industry, as well as in-depth knowledge of customer service. Customer-oriented

Quick learner

Organized multi-tasker

Friendly and helpful

Dedicated team player

Special events planning

General housekeeping

Five-star hotel experience

Courteous

Diligent

Room Attendant 09/2005 to 08/2014

Hilton Chicago – 720 s. Michigan ave.

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. Polished glass surfaces and windows.

Cleaned and buffed tile floors using industrial cleaning equipment. Dusted picture frames and wall hangings with a cloth. Removed waste paper and other trash from the premises to designated area. Changed bed linens and collected soiled linens for cleaning. Cleaned walls, windows, shades and curtains.

Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Cleaned and changed bedspreads, blankets and mattresses. Verified that all storage areas and carts were clean and organized. Transported cleaning products and equipment to and from the utility rooms. Receptionist/Party Planner 07/2004 to 02/2005

House of Kicks – 95 th Gottage Grove

Politely assisted customers in person and via telephone. Assisted customers with food selection, inquiries and order customization requests. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Routinely answered customer questions regarding merchandise and pricing. Folded and arranged garments in attractive displays. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. High School Diploma: 2004

John Hope College Preparatory High School - 5515 s. Lowe