Real Estate Customer Service
Resume:
KRISTI L. THOMAS
***********@*****.***
OBJECTIVE
Dedicated and hard working real estate professional, with a willingness to learn and great interpersonal skills with customers, looking to change to a new career with steady income and a regularly set schedule. PROFESSIONAL SKILLS
Analytical Math Skills
Customer service
Detail oriented
Excellent teamwork
Works well independently
Basic knowledge of MS Office products
Complex problem solving
Fast learner
Exceptional oral and written
communication skills
EDUCATION
Hondros College – Blue Ash, OH – April 2004 – Real Estate License Lake Highlands Highs School – Dallas, TX – May 2000 – High School Diploma PROFESSIONAL EXPERIENCE
Keller Williams Pinnacle Group – Montgomery, OH – March 2016 – Current
Licensed Real Estate Agent
o Communicate with clients to help understand their property needs and preferences o Show properties to potential buyers and help sellers with sales strategy to attract buyers o Walk clients through the home buying process from beginning to end o Negotiate, facilitate and manage real estate transactions o Develop and maintain a list of properties suited to the client’s different needs and budget o Present purchase offers to sellers for consideration RDI Corporation – Milford, OH – October 2015 – April 2016
Telemarketing Sales Representative
o Outbound call center calls to former customers of a national television provider o Use discovery questions to find out why the customer ended their partnership with us o Use discovery questions to find out the customer’s wants, interests, and needs o Using the WINs, tailored a solution that fit the customer’s needs and budget o Basic knowledge of an order management system
o Basic knowledge of RIO (account information, call logging, bill ledger) o Ability to close sales with an activation rate of 100% V&T Holdings, LLC – Cincinnati, OH – October 2013 – Current
Leasing Agent
o Completed move-in and move-out walk-through with tenants o Verify that all customer complaints are handled promptly and appropriately o Communicate effectively with owners, residents, and on-site associates o Evaluate and recommend changes in rental pricing strategies o Monitor the timely receipt and reconciliation of rent collections o Communicate with landlord regarding building and tenant issues o Maintain original leases and renewals for the management office o Work directly with Xavier's International Student Department to coordinate housing for exchange students KRISTI L. THOMAS
***********@*****.***
Maintenance Assistant
o Cleaning
o Painting
o Drywall Repair
o Install flooring
o Tile work
o Light carpentry work
Bastion Realtors® – Loveland, OH – October 2014 – February 2015
Licensed Real Estate Agent
o Made myself familiar with the real estate market and available inventory o Guide clients through each step of the home buying process o Communicate with clients to understand their individual property needs and preferences o Develop and maintain a list of properties for each client suited to their needs and budget o Show properties to potential buyers and other brokers at open houses o Negotiate, facilitate and manage real estate transactions for buyers and sellers o Present all offers to sellers in a professional and timely manner Coldwell Banker West Shell – Mason, OH – October 2013 – October 2014
Licensed Real Estate Agent
o Guided clients from beginning to end of the home buying process o Communicated with clients to understand their property needs and preferences o Developed and maintained a list of properties suited to different needs and budgets o Showed properties to potential buyers and other brokers at open houses o Negotiated, facilitated and managed real estate transactions o Presented purchase offers to sellers for consideration Sibcy Cline Realtors – Eastgate, OH –2004 - 2006
Licensed Real Estate Agent
o Answered calls from potential clients about properties on the market o Scheduled showings for potential clients
o Cold called expired listings to try and gain new business o Guided clients from beginning to end of the home buying process o Showed properties to potential buyers and other brokers at open houses o Negotiated, facilitated and managed real estate transactions
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