Account Manager

**** ******** *****, ******, ** ***** 775-***-**** *********@*****.***

Vanessa Perry

Objective

Exceptional client relations specialist seeking an opportunity to utilize strong communication, organization, management and problem solving skills in an account management position with a thriving company.

Experience

10/2014 to Present

TriNet HR Corportation

Reno, NV

Client Services Associate

Help shape solutions to fit TriNet and clients business needs to ensure that desired business results are meet in a timely manner. Mobile resource expertise and capacity to develop and deliver integrated HR Operational Solutions. Analyze client’s business model, and work with client to develop an HR plan. Monitor client’s results with product and ensure that client’s needs are met and clients have a positive experience and are overall satisfied with services.

Provide cost/benefit analyses for customer leadership to understand cost implications and develop strategies for retaining and expanding TriNet HR Operational services. Guide customer leadership, focusing on both short and long-term strategies with integrated TriNet solutions.

Prioritize client requests to ensure that all matters are handled in a timely fashion. Monitor on a daily basis key operations and functions to ensure compliance with HR policies and procedures. Build and maintain positive relationships with clients and contacts to ensure collaboration.

Mentor current and incoming CSA’s and CSS’s with on the job training. Provide coaching and motivation to inspire team members to achieve goals and build strengths and core knowledge. Provide ongoing follow-up with employees and team members. Host training classes for team members to prepare for Fundamental Payroll Certification.

Facilitate customer and internal relationships by using a consultative and coaching approach. Meet with team members on an as needed basis to ensure that goals and objectives are meeting desired outcomes. Work with CSM to track ongoing training and development of current CSS’s and CSA’s within department.

05/13-10/14

Adidas

Sparks, NV

Store Manager

Manage the recruitment, onboarding, training and development of associates and ensure that all HR policies and procedures are being followed

Allocate available resources and organize processes to drive store’s profitability. Manage the changing market and variety of situations affecting business. Track stores performance and adjust and make changes to continuously drive success.

Actively monitor customer satisfaction and service to drive improvement. Leads service by example and ensure that service is highly visible and effective at all times. Create a culture within store that ensures Brand and product knowledge transferred into sales skills.

Actively monitor customer satisfaction and service to drive improvement. Leads service by example and ensure that service is highly visible and effective at all times. Create a culture within store that ensures accountability and giving appropriate and prompt feedback and actively manage poor performing associates.

04/10-12/12

Starbucks Coffee Company

Sparks, NV

Store Manager

Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. Have increased sales 14% over last year.

Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. Have consistently raised store Total Contribution within P&L.

Hold monthly meetings; administer all payroll and vacation timesheets. Human resource management; write and administer all employee reviews, and raises. Maintain all employee files. Manage office; maintain budget and approve all ordering and purchasing.

05/04-04/10

Office Depot

Sparks, NV

Assistant Store Manager

Create a rewarding work environment through regularly mentoring, coaching and directing associates and the management team.

Accountable for overall store operations, and achieving goals. Maximized store sales and profitability through human resource management and effective merchandise, inventory, operating cost, shrink and expense control.

Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

Education

San Joaquin Delta College

Stockton, CA

Business Administration

References

References are available on request.

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