Customer Service Sales Representative
Resume:
Dorthea D. Greer
Fayetteville, AR 72701-6644
Profile
Analytical, results-oriented professional with experience in providing effective and comprehensive support to others. Excels in fast-paced environments and adapts well to change. Works well independently as well as part of a team. Professional Experience
LA QUINTA INN & SUITES, Springdale, Arkansas
2015-Present
Front Desk Sales Representative
Greet and check in/out guests at the hotel using NiteVision.
Sign up guests for the La Quinta Returns program.
Create reservations for guests.
Process payments for stays at the hotel using cash or credit cards.
Assist GM with accounts receivable invoices.
Maintain accurate records for direct bill accounts.
Balance shift audit.
Provide customer service in person and on the phone.
Assist in other areas as needed.
Enter maintenance requests on M.O.P system.
GENERAL MILLS INC, Rogers, Arkansas 2007-
2014
Staff Assistant/Office Coordinator
All basic office duties. (Phones, fax, copies of presentations, etc)
Schedule travel, foreign and domestic.
Coordinate meeting/event logistics for the team.
Process mail outs and shipments of merchandise.
Calendar and scheduling for myself and others.
Prepare expense reports for myself and others.
Data entry
Assist with creation of presentations using PowerPoint.
Sort and deliver mail.
Process payment of invoices to various vendors.
Building maintenance and upkeep decision making for service and repairs
Process new items in data sync
Process various financial and sales reports using Excel and Retail Link
Serve as onsite IT person for AV, server, and phone system.
All other duties as assigned.
WAL-MART STORES INC., Fayetteville, Arkansas
2004-2006
Optical Insurance Plan Review/Provider Enrollment
Evaluate vision insurance carriers to understand each one's structure and guidelines.
Create outlines of how each plan is systematically downloaded to Vision Centers.
Review and correct existing plans that are in the Wal-Mart insurance system.
Provide superior interaction with vision center associates, district managers, and regional managers, as well as, commercial carriers and employers to ensure that all needs are met.
Assist doctors and stores with education of insurance and provider applications.
Assist in partnering with various carriers to implement on-line eligibility, or EDI submission of claims.
Responsible for obtaining/maintaining doctor's and vision center's provider numbers.
Obtain and review contracts as necessary for new carriers. WASHINGTON COUNTY, Fayetteville, Arkansas 1995-
2003
Assistant 911 Coordinator
Assign, update, and record 911 addresses, street names, subdivisions, and annexations within the county.
Maintain and produce emergency service provider, city limit, school district, and voting precinct boundary maps.
Maintain Master Street Address Guide for the four phone companies serving the NWA area.
Digitally plot new streets and roads with proper addressing ranges.
Assume duties of 911 Coordinator in his absence.
Prepare and respond to correspondence.
Interview and oversee training of new staff for reception area.
Schedule events, travel plans, etc. for Director as needed.
All other duties as assigned.
Education
CERTIFICATE OF COMPLETION
National Career College, San Bernardino, California (1987)
Business Management
Accounting
Technical Experience
Excel
Retail Link
AC Neilsen
Outlook
Access
QuickBooks
Word
PowerPoint
ESRI software
MapStar
AutoCAD
Adobe
Accurate 10-key by touch
Corel Word Perfect
References Available Upon Request
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