Administrative Assistant Executive

MARY PATRICIA "TRICIA" HORN

**** *** **** **** *********, Texas 76051

817-***-**** ******.******@*****.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

Dynamic executive administrative assistant, with more than 20 years of experience managing and streamlining administrative operations and events for companies ranging from startups to global, multi-million dollar corporations. Skillfully support top-level executives, board members, and shareholders for organizations with multiple locations and 2,000+ employees. Personable communicator and liaison with demonstrated success in coordinating large-scale events and presentations. Key strengths include:

Organizational Development Office Management Corporate Event Planning Marketing & Promotions

Cross-Functional Team Leadership Negotiations Large-Scale Project Management Recruitment

Creative Problem-Solving Facilities Maintenance Budget Management Presentations

Communications Management Time Management & Scheduling

Typing: 85 wpm / Shorthand: 60 wpm

PROFESSIONAL EXPERIENCE

TearLab Corporation, Southlake, Texas October 2015 to March 2016

TearLab Corporation develops and markets lab-on-a-chip technologies that enable eye care practitioners to improve standard of care by objectively and quantitatively testing for disease markers in tears at the point-of-care.

Executive Assistant – Office Manager

Reported to the CFO and VP of Global Marketing. Managed highly confidential material and daily operations; i.e. expense reports, correspondence, planning meetings, scheduling travel along with overseeing smooth operations of office supplies, facility materials, catering needs and new hire equipment.

NCR Corporation (National Cash Register), Fort Worth, Texas May 2012 to July 2014

A US-based computer hardware, software and electronics company with over 40,000 employees globally that provides products and services that enable businesses to connect, interact and transact with their customers.

Senior Executive Administrative Assistant – Office Manager

Reported to the President-elect of our division for Dallas-Fort Worth and two Vice Presidents over global sales and marketing. Managed all aspects of administrative / corporate operations; i.e. expense reports, correspondence, catering, presentations, etc. Coordinated extensive domestic and international travel on a weekly basis. Managed and coordinated extensive calendars with hourly changes for meetings and travel. Responsible for all in-house NCR communications to employees, organize company events, organize company conferences and/or summits, and Town Hall meetings. Coordinated extensively with customer executives in the hospitality industry. Served as Office Manager to assist in facilitating building issues. Managed one (1) administrative assistant.

Developed NCR Welcome Packet and promotional items for all new hires.

Developed NCR Reading Library in lunch room.

Administrative coordinator and Treasurer for NCR charity drive – Sprint for Cancer.

Assisted in 2014 in the expansion to an adjacent facility to enable growth for 100 employees.

VERCÉT LLC, Carrollton, Texas August 2010 to May 2012

Research and development laboratory for oil, gas, water, and air industry. Home office in Darlington, UK.

Executive Assistant

Managed all aspects of administrative / corporate operations to support President. Coordinated extensively with international executives in the oil and gas industry. Handled all scheduling of meetings, extensive handling of

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material transfers for shipments domestically/internationally and purchasing agent. Coordinated domestic and international travel and serve as liaison to building management. Coordinated with CFO in managing all Human Resources responsibilities, operations and budgeting. Managed one (1) receptionist.

Facilitated successful construction and remodeling of male and female bathrooms and entire new kitchen with new break / lunch area. Completed on time and below budget.

Developed employee handbook and safety / emergency manual for Vercét and Divercety (manufacturing plant).

SUA INSURANCE COMPANY, Chicago, Illinois December 13, 2004 - December 18, 2009

Property / casualty insurance company with 150 employees and $200M in premiums; a subsidiary of Specialty Underwriters’ Alliance, Inc.

Corporate Operations Specialist (Executive Assistant/Operations/Event Planning) (2007- 2009)

Managed all aspects of administrative / corporate operations to support President / CEO, senior management, Board of Directors, and shareholders. Negotiated contracts, managed website for Administration & Investor Relations, scheduled meetings, maintained calendars, handled building work orders, catering, facilities (maintenance, ordered furniture), travel, employee safety, annual reports, promotional materials, and presentations. Handled communications, travel, expenses, events planning – corporate and company events - facilities maintenance, and developing annual reports. Managed $1.5M annual budget. Served as liaison to building management.

Facilitated successful startup of two new satellite offices in Maitland, Florida (24 employees) and Irving, Texas (13 employees); completed on time and $50K below budget.

Assisted with design of new SUA logo and branding for marketing purposes.

Developed SUA Travel Policy Procedure.

Coordinated and executed numerous special events including monthly charity drives, monthly employee birthday celebrations, casual days, holiday luncheons for 125, and Annual Spring & Fall Partner Agent Meetings for 75.

Compiled and organized quarterly Board of Directors manuals, presentations, travel arrangements and payment schedules.

Operations / HR / Administrative Manager (2004-2007)

Relocated company from Dallas, Texas to Chicago, Illinois; included site selection, recruitment, office design / layout, furniture, etc. Hired and managed one facilities coordinator, 3 administrative assistants, a receptionist, and an HR assistant. Served in multiple leadership roles while completing build-out. Handled communications, travel, expenses, events planning – corporate and company events - facilities maintenance, and developing annual reports.

Designed build-out for 25,000 sq. ft. and realized $500K+ in cost savings; also led successful initiative to expand office an additional 10,000 sq. ft., including hiring contractors, office design, procurement, etc. for 135 employees.

Built and managed HR Department from ground up.

Developed SUA Emergency Handbook, Safety Manual, and Policy / Procedure Manual.

Compiled and organized quarterly Board of Directors manuals, presentations, travel arrangements and payment schedules.

SPECIALTY UNDERWRITERS’ ALLIANCE, INC., Dallas, Texas 2003-2004

Parent company of SUA Insurance Company.

Administrative Consultant

Charged with completing an IPO and securing funding for startup $150M property / casualty insurance company (SUA Insurance Company). Served in non-paid position until IPO was finished and funding was secured. Located first office space, set up offices which included ordered phones, acquired “free” computers, established mail service, and purchased office equipment. Coordinated all travel for founders, board members and interviewing new employees. Established a new Board of Directors.

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Instrumental in completing IPO and securing company funding.

Developed branding for new company which included stationary, SUA logo design, and business cards.

TIG INSURANCE COMPANY, Irving, Texas September 1994 – January 2003

Property / casualty insurance company with 2,000 employees.

Assistant to the Chairman (Senior Executive Assistant) (2002-2003)

Managed all administrative functions to support the Chairman / CEO; included procurement, event planning, presentations, budget, confidential correspondence, etc. Reduced operating budget $10K+ in 2002.

Personally managed all aspects of 4-day Fairfax “2002 Presidents Meeting” for Presidents / CEOs representing 30 companies worldwide (75 attended); recognized by principal for outstanding performance.

Executive Assistant to President / CEO (1999-2002)

Managed confidential administrative services / support for President / CEO, including monthly staff meetings, travel, executive events, budget, etc.

Decreased operating budget $117K in 2001.

Coordinated company picnic for 1,200 attending; realized savings of $75K.

Executive Secretary to Senior Vice President of Specialty Casualty & Specialty Programs (1996-1999)

Provided administrative support (e.g. correspondence, travel, procurement) for Senior VPs and 42 direct reports. Coordinated all facets of annual convention for TIG portion at PLUS conference for 23 employees and 300 guests; included registrations, invitations, travel, banquet and entertainment.

Senior Secretary to Vice President of Claims Administration (1994-1996)

Provided administrative support to 200 Claims employees.

Designed and implemented new charter manual for TIG standards and developed new vendor manual.

EDUCATION

Accredited Records Technician (A.R.T.) Degree

Hardin-Simmons University (Hendricks Memorial Hospital), Abilene, Texas

ADMINISTRATIVE COURSEWORK

Secretarial Management Shorthand

Time Management for Secretaries & Administrative Assistants

Take-Charge Assistant Business Coursework

Management Skills for Assistants

Microsoft Office Suite Course – Outlook, Excel, PowerPoint & Word

Visio and Open Office

PROFESSIONAL CERTIFICATIONS

AICPCU / IIA INS 21

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REFERENCES

Mr. Courtney Smith – 312-***-**** work; 312-***-**** mobile

********.*****@************.***

A.M. Trust Group

135 S. LaSalle, Suite 1925

Chicago, IL 60603

Courtney was my boss for 10 years – from TIG to SUA Insurance Company until the company went through a hostile takeover in November 2009 at which time the company was sold and I left and six months later Courtney consequently left also. SUA Insurance was purchased by The Tower Group out of New York. Courtney can verify my work experience at TIG and SUA along with my employment since neither TIG nor SUA are no longer in business.

Mr. Scott Goodreau – 312-***-**** work; 312-***-**** mobile

*****.********@****************.***

Chief Sales Officer & President, Central Region

Hub International

300 North LaSalle, 17th Floor

Chicago, IL 60654

Scott was our General Counsel at SUA Insurance Company. I worked closely with Scott during my time at SUA.

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