Administrative Assistant
Resume:
Sherry L. Franklin
*** ******** **** *** ****, NC 28562 252-***-**** *********@*****.***
Professional Profile
Comprehensive range of experience and formal training in legal environments. Proven relationship-builder with unsurpassed interpersonal, phone and digital communication skills. Highly critical thinker accustomed to assisting the public. Maintains high levels of confidentiality, compliance, and ethical practices. Demonstrated proficiency in a wide variety of software, including file management, research, and all of the standard office software. Diversified skill sets covering customer service, conflict resolution, office administration, file and data entry management. North Carolina Notary Public.
Skills
Writes clearly and concisely
Listens attentively
25+ years in customer support
Flexible and reliable
Laws, rules and regulations compliance
30+ years administrative experience
Multitasks and works under pressure
Prioritization and organization skills
Data entry skills
Manages conflict
Meets deadlines
60+ WPM typist
Professional Experience
DEPARTMENT OF DEFENSE Cherry Point, NC.
Legal Services and Support Team aboard a Marine Corps Air Station
Supervisory Legal Assistant, August 2003 to Present
Assist in problem definition and assessment of alternative approaches to resolve problems
Prioritizes, organizes and maintains detailed case files and legal records
Listens attentively and identifies methods of assisting clients in crisis while maintaining their trust
Ensures compliance with laws, rules, regulations, and procedures to mitigate risks and improve client relations
Draft combination of wills, Living Wills and Healthcare Powers-of-Attorney
Drafts and/or reviews more than 600 legal documents in addition to drafting approximately 20 wills, living wills, healthcare powers-of-attorneys and durable powers-of-attorney a week. Ensures all legal and case deadlines are met
Maintains calendars for attorneys and unit briefs
Organizes and maintains case files
Counsels and instructs clients with regard to legal procedures and protocols
Communicates purpose and intent of upcoming legal actions to clients
Supervises civilian and military personnel
Maintains professional relationship with local attorneys, courts, and agencies
Conducts statistical research
Creates and maintains accurate weekly, monthly and quarterly reports based on statistical research
Process Citizenship applications for active duty members
DEPARTMENT OF DEFENSE Cherry Point, NC.
Legal Services and Support Team aboard a Marine Corps Air Station
Legal Assistant, June 1992 – August 2003
Acted as liaison between clients, attorneys, courts, and various military agencies and units
Assisted high volume of clients on daily basis
Demonstrated ability to multitask by simultaneously and effectively working on multiple case files
Counseled clients in crisis on legal process and protocols
Conducted clerical and data entry tasks
Drafted legal documents including, but not limited to, pleadings, orders, affidavits, motions, subpoenas, and discovery requests
Maintained sensitive information and material in accordance with North Carolina State and Federal Law
Communicated office policies, procedures and limitations to clients
Education
CRAVEN COMMUNITY COLLEGE – New Bern, NC
Associate Degree in Legal Secretarial Science
September 1975 – May 1977
Additional Education & Certifications
North Carolina Notary Public
Naval Justice School – Family & Consumer Law
Prevention of Sexual Harassment Training
Privacy Act 101 & 201
Personally Identifiable Information Training
Records Management
Operations Security
POSH & No Fear Act
Additional Proficiencies
Typing speed: 60+ WPM
Microsoft Office Suite
Hot Docs
DL Wills/DL Seps
CMS Tracking
Themis
Professional References
Lisa Good, FOIA Coordinator
Department of Defense
****.****@****.***
Note: former co-worker
Captain Hector Espada, Attorney
United States Marine Corps
******.******@****.***
Note: former supervisor
Lisa Dober, Paralegal
Department of Defense
****.*****@****.***
Note: current co-worker
Personal References
Carol Wilson
New Bern, NC
Note: friend of 15 years
Kathy Markley
Havelock, NC
Note: friend of 20 years
Theresa Johnson
New Bern, NC
Note: friend of 40 years
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