Customer Service Assistant

Jacqueline Rivera

*********@*****.*** - 321-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Extended Day Program Teacher Assistant Osceola County School District - Saint Cloud, FL - 2010 to Present

Provide leadership to maintain responsibility for all children in the group During duty hours * Responsible for the safety and health of all children in the program * Prepare, plan and implement flexible daily program of activities and to submit lessons plans weekly to supervisor * Maintain work area neat, and clean appropriate for the age group, and perform general housekeeping duties as needed * Attend and participate in appropriate meetings with workshops * Accurately complete forms for payments received from parents * Establish and maintain open communication Program between Extended Day staff and parents * Track inventory of supplies and equipment for the program and advice supervisor of needs * Request parent conferences and participate when appropriate * Performed all teacher assistant duties as assigned by supervisor

Customer Service- Driver,And Dispatcher @ Avis & Budget Car Rental

Orlando, FL - 2009 to 2012

Transported vehicles safely within the Airport to various service areas * Provided high level customer service by assisting customers a assessing their rental needs * Assisted in various administrative and basic accounting functions * Responsible for informing Management of any known vehicle problem and any required vehicle maintenance

Medical Assistant & Front Desk Full-Time Access Pronto Family Medicine - 2009 to 2010

Greeted Patients in a friendly and timely manner as they arrived for their appointment * Assisted Patients and office staff with setting up appointments and refills * Performed billing functions such as securing payment for visit and obtaining medical insurance information * Followed up on referrals and any inquiries from patients and other medical facilities

Service Clerk,Cashier, Costco Wholesale NJ&FL- 1994 to 2009

Distributed merchandise to buyers and vendors to meet deadlines * Reviewed and verified manifest to ensure content of merchandise in outbound delivery trailer * Arranged appointments by telephone, fax and email for delivery of merchandise * Verified delivery schedules, inventory, quality control and dispatching * Provided prompt and courteous customer service to members, employees and suppliers * Assisted in opening and closing duties, witnessed drops/deposits of funds to the vault

* Controlled traffic of inbound/outbound deliveries

EDUCATION

Osceola School District. Teacher Asst. - Osceola, FL 2010

SKILLS

cpr,first aide,home health aide,health safe enviroment cerfticate (10+ years), Dispatch (10+ years), Distribution (10+ years), Appointment Scheduling (10+ years), Customer Service (10+ years), Sales (10+ years), Receptionist (10+ years), Shipping And Receiving (10+ years), Forklift Operator (10+ years), Photoshop (10+ years), Phlebotomy (10+ years), Education (10+ years), Hospitality (10+ years), Call Center Experience, Call Center Experience (10+ years), Cashier (10+ years)

CERTIFICATIONS

First Aid 2014

CPR certified August 2014

Phlebotomy May 2010

ADDITIONAL INFORMATION

Skills Profile Responsible, Innovative, self-motivated, team player Ability to multi-task and meet deadlines Able to work independently Outgoing personality with excellent customer service skills Proactive in identifying problems, finding solutions and making sound decisions Commitment to honesty, integrity and high levels of efficiency and accuracy at all times Bilingual, Spanish and English

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