Customer Service Administrative Assistant

Alexis McCane

************@*****.*** 478-***-**** Cell

Quick Learner Reside in Harvest, AL

Dynamic Customer Service Non-Smoker

Professional Demeanor Government Clearance

I am seeking an interview for a position as an Administrative Assistant/Office Support

SUMMARY OF WORK EXPERIENCE

I am prepared to apply my experience to the full-time Administrative Assistant/Office Support position. Alexis is a versatile productive professional with 10 years of experience as an Administrative/Office Assistant, utilizing exceptional communication, office and technical skills. She has been employed in Healthcare, Education, the Private Sector, Government, City and State, with a passion for customer service. Demonstrated ability to acquire and apply knowledge rapidly. She work independently with minimal supervision contributing to projects, flexible and can meet deadlines in a fast-pace environment. Alexis has good organizational skills with attention to detail and experience with diverse groups interacting in a professional manner.

KEY SKILLS

Account Management, Interpersonal Skills, Accounts/ Payable Receivables, Collect Co-Pays, Call Center Experience, Type 30 wpm, Complex Problem Solving Skills, Insurance Verifications, Effectively handle multiple tasks simultaneously with frequent interruptions, Medical Terminology, Records/File Organization, Management, Internet Research, SoftPro, MediPro Adobe, SharePoint and Banner Software.

Professional Experience

Self Employed, Seattle, WA 07/2016-Present

Stay At Home/Professional Mom

Managed day- to- day operations with a household of three.

Key Responsibilities:

Managed Calendar, Scheduling Appointments. Streamline Financial Budget.

Maintained Accounts payable/receivables. Answer Calls and Emails.

Spring Cleaned, Run Errands, and Grocery Shopped and Prepared meals.

Studying for Microsoft Certification

The Denali Group, Seattle, WA 09/2013-10/2013

Administrative Assistant (Temporary Position with AppleOne)

Managed 1000+ international and domestic shipments contracted with the US Military. Also backed-up to the front desk coordinator as needed.

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Key Responsibilities:

Analyzed origin and destination shipments documents.

Worked with 100+ carriers, vendors and agents.

Paid attention to detail for complete and accurate information.

Scanned documents and provided front office support.

Ticor Title Company, Renton, WA 05/2013-06/2013

Front Desk Coordinator (Temporary Position with AppleOne)

Maintained receptionist area and duties. Provided service to six office locations with over 100 extensions.

Key Responsibilities:

Answered all incoming and transfer calls to correct departments.

Used company systems to research account inquiries.

Recorded all deliveries. Delegate vendors to correct areas.

Gave great customer service.

Distributed FED EX, Airborne Express US & mail.

Keep supplies well stocked.

Edge Pest Control, Inc. Denver, CO 05/2011-05/2012

Administrative Assistant

Managed accounts to eliminate year round pests for commercial and residential properties. Quickly learn and grasp thorough understanding of Edge’ procedures, systems and service.

Key Responsibilities:

Assessed and maintain 500 + client accounts, schedule appointments.

Sale service contracts using online software emailing documents to sign up and resign customers.

Provided optimal customer service, mail cancellation letters and billing statements.

Prepared monthly sales reports and batched account receivables.

Hospital Shared Services, Inc. Denver, CO 10/2010 – 4/2011

Customer Service Associate

A leading provider of security, support services to healthcare, aviation, government entities. Provided technical and professional service to aviation travel for the Denver International Airport Expedite passengers’ quickly through airport security checkpoints using their personal biometrics for screening.

Key Responsibilities:

Used biometrics to screen 100+ passengers daily through Home Land Security airport checkpoints.

Counseled passengers’ on Airport screening, safety rules, regulations and procedures.

Examined, verified documents for accuracy and completeness.

Customer service with a” can do” attitude.

Committed to continuous quality and improvement.

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City Clerk Office for the City of Texarkana, AR 4/09-8/09

Deputy City Clerk

Reported directly to the City Clerk. Assisted with office research, city ordinances and resolutions. Communicated effectively with city employees and residents; assist Board of Directors and specific City department heads with executive administrative duties. Attend City Board meetings. Maintained professional demeanor.

Key Responsibilities:

Composed, proofread, edit, board meeting minutes and city agenda.

Generated ordinances and resolutions after approval by Board Members.

Researched state, local laws, and ordinances. Taught students interns on office process.

Publish resolutions and ordinances with Miller County.

Acquired signatures for approving coordinated city events.

Maintained calendars for the City Clerk, and Board of Directors.

Promptly responded to staff and departmental emails.

Relieved receptionist for breaks in City Managers’ office.

The City’s Manager Office of Texarkana, AR 9/08-4/09

Executive Secretary

Work closely with the Mayor of Texarkana, the City Manager and City Board Members for City business. Maintain multi Economic Land development business accounts.

Key Responsibilities:

For economic development present information, using a variety of instructional techniques and formats such as taking photos, videos and group discussions.

Maintained City departmental calendars of scheduled meetings, etc.

Set up travel arrangements for department heads, complete expense reports.

Daily distributed UPS, US, Fed Ex. mail and order mailing supplies.

Performed assign office duties.

Express Professionals, Texarkana, AR 8/08-9/08

Patient Support Services Representative (Temporary Position)

Organized patient deliveries of medical supplies to nursing home patient care facilities, supplied two counties with medical equipment and healthcare items.

Key Responsibilities:

Managed 60 + nursing home accounts. Prepare documentation records with accuracy.

Schedule medical deliveries to nursing homes for ill and terminally ill patients.

Assess patient supply needs; collaborate with doctors, family members, nursing home staff and guardians to discuss patient progress.

Medical records organization and management.

Insurance research verification, billing and collect co-pays.

Registered (on average) 3 new patients daily.

Provided instruction and/or direction by phone.

Bereavement experience.

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Self-Employed, Warner Robins, GA 6/07-7/08

Independent Sales Representative

Directed sales retail company, selling beauty products to a targeted market. Establish a strong customer base of personalize service to 30+ customers.

Key Responsibilities:

Provided individual optimal customer service to new and VIP clients. Order and deliver products to customers.

Calculated, forecast budget, accounts receivable and payable.

Trained clients how to use products.

Continuous training materials prepared by experienced top sales managers, such as web conferences, textbooks, outlines and handouts.

Middle Georgia Technical College, Warner Robins, GA 5/05-6/07

Student Services Assistant/Receptionist

Educate students, parents about school programs and admission services. Established and maintained positive relations with the Air Force Base and local colleges. Worked with professors and administrators in revising school programs.

Key Responsibilities:

Promoted 40 college programs; recruit students for programs and register them for classes.

Participated in organizational school policies, procedures, eligibility, and program requirements.

Implemented a recycling program and order office supplies from a green supplier.

Met with other professionals to discuss student individual needs and progress.

Kept informed of new school learning trends and educational programs.

Demonstrated proven office duties and assigned projects.

Education and Affiliations

Currently Working on my Microsoft Certification

Bachelor of Science Degree – Oakwood University, completion 2018

Subscribed to Desk Demon – Online Website for Administrative Assistants

Subscribed to Admin Pro Today – Online Administrative Newsletter

Key Note

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