Customer Service Project

Sarbjot Kaur

** ****** ***** ***** **, Calgary AB

Tel:403-***-****

email:*************@*****.***

SUMMARY

A dedicated professional with diversified experience of more than 7 years working with cross functional stakeholders supporting regular administrative responsibilities, implementing changes, providing excellent customer service, managing accounts payable and receivables with the ability to multi-task, is seeking to join an organization that provides further opportunity to develop additional skills and expertise.

Strengths:

Strong interpersonal communication skills, time management and organizational skills

Proven experience working in positions requiring focus on customer service and client satisfaction

Knowledge of project planning, monitoring and management

Ability to think analytically and work in a fast paced and highly demanding environment

Strong Experience in coordinating work with business areas to ensure communications are relayed

WORK EXPERIENCE

Base Administrator Nov 2013-Jan2015

Trican Well Services Drumheller, AB

Prioritize work and provide information to stakeholders. Ensure accuracy of all records and requests such as employee change forms, attendance report and third party invoices meet the standards.

Provide customer service support to all stakeholders by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

Process & Code accounts payables, and receivables and expense claims.

Take meeting minutes & generate safety reports. Able to meet deadlines for the month end and quarterly processes.

Assist in the development and implementation of new programs as they pertain to office procedures.

Provide project management support by coordinating, monitoring and controlling project tasks.

Project Administrator Apr 2012- Aug2013

PROJEX Calgary, Alberta

Manage multiple tasks and re-prioritize work in response to urgent requests and ensure coordination of the interfaces of all disciplines is handled within timelines.

Assist document control department in filing of drawings & documents. Financial organization, planning, collecting and structuring of data to prepare reports.

Coordinate meetings, materials, presentations, and minutes. Arrange schedule and maintain calendar of appointments, travel itineraries and organize lunch and learn sessions.

Provide back-up support to other Project Administrators, Scheduler and Project Lead& Administrate project close-out.

Administrative Clerk Aug 2008 – Feb 2012

1321684 Ab. Ltd Drumheller, Alberta

Coordinate general payroll activities, cash handling and assist with training of new hires as required.

Monitor and order supplies, maintain a filing system of financial documents.

Maintain cash book, general ledger and ensure the confidentiality and security of all financial and employee files.

Provide training and support for user systems.

Marketing Representative July 2005-Aug 2006

Excelsior Public Relations Ludhiana, India

Work with Marketing Manager for planning marketing strategies and building customer base.

Promote marketing activities and policies like promoting products and services, arranging shows for advertisement.

Make contact directly with agents to promote marketing services and tools.

EDUCATION

Northern Alberta Institute of Technology Edmonton, AB

Project Management Certificate 2014-2015

Northern Alberta Institute of Technology Edmonton, AB

Project Leadership Certificate 2013-2013

Bow Valley College Calgary, AB

Accounting & Financial Management 2007-2007

GGN Institute of Management and Technology Punjab, India

MBA- Marketing and Finance 2003-2005

Institute of Management and Technology (IMS) Punjab, India

Bachelors in Business Administration 2000-2003

TOOLS and SKILLS

Good knowledge of project life cycles, cost management, time & scope management, communication and risk management.

Team player with effective communication, customer service and problem solving skills.

Detail-oriented, quick learner and able to work well under pressure.

Good knowledge of MS Project 2010, MS Office (Excel, PowerPoint, Word, Outlook, SharePoint and Visio), Adobe, Windows XP, Vista and 7

REFERENCES

Available upon request

Answering phones and queries Making appointments Using our computer database Electronic filing / Scanning documents Ensuring the smooth operation and tidiness of our office Excellent customer service skills Excellent computer skills (MS Office) with fast and accurate keyboard skills Sound administration skills

Contact this candidate