Customer Service Administrative Assistant

Denise A. Casale

********@*******.*** 214-***-****

Summary of Qualifications

Proven Team Leader, Communicator, Trainer and Educator, Excellent Customer Service, Results-Oriented, Self-Motivated, Organizational and Decision-Making Capabilities, Willing to Learn from others, Always Professional.

Utilizing ten years of experience owning and operating a daycare/learning center and teaching preschool for 7 plus years lead to my current position as Lead Teacher for Plano Independent school District Employee Child Care Center. My current responsibilities are listed below but not limited to:

Establish and maintain a safe, healthy learning experience

To advance physical and intellectual competence

To support social and emotional development and provide positive guidance

To ensure a well-run, purposeful program responsive to participant/customer needs

To Maintain commitment to Professionalism

During my business career, my diverse background encompasses responsible positions in the areas of Retiree Benefits calculations, excellent Customer Service, and general business communication and organization. I am a proven, results-oriented, self-motivated, team player with strong communication, organizational and decision-making capabilities. I am an effective team player and planner with a reputation for meeting project deadlines and improving customer service satisfaction and awareness while adhering to department policy and procedures. I have been bonded several times and have experience managing and tracking cash inflows and out flows as well as cash collections. Plano Independent School District

Lead Teacher 3’s 08/14 to present

Permanent substitute 01-14 – 07-14

Ark Adventure/Seton’s Ark Preschool

Lead Teacher 3’s 11-05 -08-14

Team Leader – 2 years

Lincoln Financial Advisors

Administrative Assistant 11-05 -06-06

Home Away From Home, (Owner-Proprietor) 09-95 – 07-05 Honeywell/Allied Signal 5-84 – 9 -95

Pension Adjustment Supervisor, Retiree Benefits

Sr. Retiree Benefits Specialist

Denise A. Casale

********@*******.*** 214-***-****

Customer Service and Communication

Worked closely with United Auto Workers (UAW) to communicate pension amount adjustments. Took initiative to follow up with the communications to retirees or divisional Human Resource Departments. Successfully worked with other departments to meet project deadlines and complete researched related to policy and procedure changes. 100% of projects were completed on time.

Developed a procedure to research necessary information that was missing on personnel documentation. Once completed, documents could be sent for recalculation. Process reduced calculation errors by 35%.

Proven ability to keep customers updated on progress reports, billing/invoicing activities, cash collections and changes that require customer’s attention and input. Problem Solving and Organization

Implemented, verified and controlled pension benefit changes ensuring consistency with department and government requirements as allowed by pension provisions.

Performed recalculations and update to pension payroll, which were coordinated with internal audit and benefits department for all retirees. Documented, tracked and updated changes.

Calculated and updated customer service invoices, payments and cash collections. Provide monthly customer statements and communicate status report and cash flows to supervisor using spread sheets.

Demonstrated ability to creatively solve problems, conceptualize and implement solutions and keep customer’s interest at the forefront at all times.

Proven effective ability to keep multiple projects on schedule and attain team goals while paying attention to and considering all details.

Education

Child Development Associate – Collin County Community College

36 Credits toward Business Management – Morris County College

Graduated Roxbury High School, NJ.

Professional

01-07 – current. Yearly education minimum of 24 hours of educational training.

Leadership Training Seminar – Honey Well

CPR certification current

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