Human Resources Generalist
Resume:
Stephanie Gibbs
Bedford, TX
Experienced Human Resources professional with a background in Healthcare, training, employee relations, employment law, developing policy and procedure, communications, employee retention and engagement, business analysis, and project controls.
Work Experience-Healthcare
The Medical Center of Plano-HR Coordinator (Plano TX) 06/14-05/16
Project work
oHigh volume onboarding to staff Medical Center Alliance in 9 weeks
oCreated new hire gap report and other ad hoc reports
oArranged for and tracked nursing orientation upon hire
oTracked onboarding activities and reporting at-a-glance status for all candidates
oAdministered rollout and introduction of HR transformation initiative at Medical Center Plano
oManaged process flow for performance management for 1500+ employees
oCoordinated 2016 Benefits fair
oCoordinated 2015 employee holiday party for 1700 employees
oManaged, tracked and reported on first-year employee retention project for 2016
Managed employee relations
Wrote 2 newsletters for the HR department
Experienced with Taleo Recruitment and Lawson Human Resources Management system
Experience working with Payroll and explaining Benefits
Work Experience-IT Services
Santander Consumer USA--Change Analyst (Dallas, TX) 03/13-10/13
Focused on the people side of change – including changes to business processes, systems, job roles and organization structures
Drove ITIL best practices adoption
Managed entire change queue to review all changes for data quality
Produced improved department results, built new reports to analyze trends in change KPI attainment
Chaired regular CAB meetings & prepare presentations
IBM-Problem and Change Coordinator-Global Delivery Center (Dubuque, IA) 09/10-02/13
Managed IT problem incidents
Managed the Root Cause Analysis process, processing 2100 root cause analyses annuallyCreated measurement systems to track adoption, utilization and proficiency of individual changes.
Wrote and delivered training for 243 Local Change Managers, resulting in significantly higher customer service ratings.
Wrote and delivered best practices training to my 1300-person delivery center in writing RCAs
On-boarded new account to support client Change Management team
Work Experience-Construction and Remodeling
DFW Design & Remodeling – Senior Staff Designer (Sachse, TX) 03/09-01/10
Senior Staff Kitchen and bath designer
Sales of over $150,000, plus developing sales with area designers and contractors
Designed entire product line for cabinets, fashion plumbing and countertop materials
Interviewed and hired new subcontractors
Coordinated scheduling and installations
Managed payroll Created the company’s first marketing plan and led transition into marketplace including radio spots, direct mailers and neighborhood canvasing
Project Manager for construction and remodel projects of >$100K in multiple locations
Managed, scheduled and supervised cabinet building team. Efforts resulted in business recording its highest and most profitable department within the company in 2009
34 Oaks Fine Cabinetry – Outside Factory Finished Cabinet Sales (Dallas, TX) 04/08-03/09
Built the company’s new product line and introduced it to Dallas/Fort Worth homebuilders for use in production homes
Seconds & Surplus Building Supplies –Inside Design and Sales (Richardson, TX) 04/06-04/08
Staff Kitchen and Bath Designer
Increased cabinet sales revenue from $15,000 to $150,000 in 4 months
Increased profitability by Introducing a product line to the company that resulted in $76,000 annual sales in each of the retail locations
Home Depot and Home Depot Expo – Inside Sales and Design (Flower Mound, TX) 05/04-04/06
Kitchen and Bath Designer
Work Experience-Telephony
AT&T, Lucent Technologies and Verizon Smart Pages( OR, TX) 08/82-11/03
Outside directory sales in Fort Worth
Territory Support Manager: hired, trained, and managed 12 team members. Developed procedures for lead generation for the Lucent Small Business Solutions sales branch
Executive assistant: supporting a D Level General Manager for Global Business Solutions
Selected to participate in beta testing a new job title and function; during that time wrote rules for taxation on international customer locations, specifically Mexico/US plant locations
Online customer service for 8 years in 4 locations; developed advanced customer care procedures used in several offices. Subject matter expert in our billing and service order writing program, trained 60 peers in a new program
Education:
Dallas Baptist University Master of Arts in Management 2013-2014
Cornerstone University Bachelor of Arts in Speech (originally Grand Rapids Baptist College)
Calvin College Bachelor of Science in Education
Certifications:
ITIL Foundations V.3- 2011
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