Service Management

Joanne Simon

**** ***** *** ** * Stacy, MN *****

651-***-**** u **********@*******.***

SUMMARY

Highly experienced director of social services and not-for-profit agencies. Have successfully developed a variety of programs to improve service quality and compliance. Excellent working knowledge in a variety of regulatory, safety, and security issues. Track record of successfully programming and dealing with both clients (people in need) and families (as appropriate). Skilled in developing rapport and relationships with employees, clients, families and support networks.

PROFESSIONAL EXPERIENCE

Xtreme Sign Supply 2014-Present

General Manager: 2014- Present

Scope: Report to the CEO. Oversee the operations of the company.

Implemented the policies and procedures manual upon my hire.

Since hired the policies and procedures have been updated to stay current with laws and regulations.

Generated a protocol on reporting quarterly goals and projections.

Work independently to problem solve by making sound decisions with having a wide expanse knowledge base of the whole operation.

Consistently built company image by collaborating with customers, government and community activities by establishing a trusting work environment.

Ensured all federal and local small business regulatory statutes were followed

AMAS INCORPORATED 2008-2016

Executive Director: 2010 – 2016

SCOPE: Report to Board of Directors. Oversee the operations of the Agency that includes Home and Community Based Services (Child and Adult foster care, Independent Living Skills, Semi Independent Living Skills, In Home Family Supports), Comprehensive License as well as all Administration functions.

Director of Program Services: 2008-2010

SCOPE: Oversee the operation of all programs including:

The company was failing license reviews. Learned the MN rules/statutes; organized system to help the agency review all the programs in a clear and concise manner; passed further license reviews.

Inherited unstable programming and management tenure. Attended training and developed program uniformity. Trained management on compliance issues. Resulted in consistent and stable programming and reduced management turnover.

Unemployment claims were out of control. Studied unemployment laws and trained middle management on documentation. There have been no paid unemployment claims in 5 years.

Company lacked networking support. Joined organizations and established relationships that resulted in a lead system for clients.

State of MN issued new service quality improvement regulations. Have completed paperwork and now in data collection process. Has resulted in identification of additional staff training initiatives.

Need HIPPA compliance. Have initiated project to identify electronic health records vendors. Anticipate that paperwork will be reduced and record security will be in compliance.

Anoka County Human and Family Services 2000-2008

Therapeutic Foster Care Social Worker: 2007-2008

Scope: Supervised six therapeutic foster homes

Needed better communication and records for Social Workers and care providers. Developed “goal template” for child and foster parents that allowed all relevant parties to access latest information. Communication and record keeping both improved.

Child Protection Worker: 2000-2007

Scope: Managed a caseload of 12-24 families in need of services

STATE OF MINNESOTA/BOARD OF PUBLIC DEFENSE 1994 - 2000

Dispositional Advisor: 1998 – 2000

Scope: Collaborated with Public Defenders and clients in the development of alternative sentencing Counseling Agencies and Adult Sex Offender Program: 1994 - 2008

Disposition resources were highly disorganized. Created a resource book for public defenders to identify alternatives to jail. Judges began using more “downward departures” (options to jail).

FAMILY CENTERED ADOLESCENT SERVICES 1994-1998

Adolescent and Family Therapist

Scope: Established treatment and educational goals in collaboration with clients, implementing treatment plans for a caseload of 10 clients

Faced with need to establish chemical dependency program that involved families. Surveyed existing families and created day program and family support group. Provided more comprehensive care and reduced recidivism.

DAKOTA COUNTY 1995-1997

Consultant-Adolescent Chemical Dependency

Scope: Provided Chem dep assessments and therapy

Challenged to develop Chem Dep program for juvenile detention center for boys. Utilized assessments that allowed family insurance to pay for in-patient treatment. Weekly sessions helped young men better address issues contributing to delinquency and incarceration.

PORT OF CROW WING 1992-1994

Counselor at Large

Scope: Managed a caseload of adolescents aged 13-18 in a group home environment while concurrently facilitating groups at an Adolescent Outpatient Chemical Dependency Program

SALVATION ARMY HARBOR LIGHTS 1991-1992

Caseworker

Scope: Hired into new grant project. Helped develop guidelines for victims of abuse housing protocol. Successfully helped several women and children find and keep affordable housing away from their abuser and either find or set up support to avoid relapse.

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EDUCATION AND LICENCING

ST MARY'S UNIVERSITY, Minneapolis, MN

Masters: Counseling and Psychological Services

BEMIDJI STATE UNIVERSITY, Bemidji, MN

Bachelor of Science

Major: Community Service/Applied Psychology

Emphasis: Family and Community Mental Health & Child Development

Minor: Psychology

INSTITUTE FOR CHEMICAL DEPENDENCY PROFESSIONALS OF MINNESOTA

Certified Chemical Dependency Practitioner

Currently studying for the LPCC exam

Memberships and Associations

Northern Lakes Academy: Board Member 2015 to present

Member of Association of Residential Resources in Minnesota (ARRM) since 2010

Member of the National Association of Professional Women (NAPW) since 2009

Member of Minnesota Social Service Association (MSSA) since 1998

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