Maintenance Technician

KEVIN HEIGHT

408-***-**** Mobile

Military Veteran (73-77)

acvyv5@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Honest, reliable and responsible help desk technician with 10+ years assisting end users of PCs

Work well in teams as a member and as a leader

Enjoys the process of trouble shooting, problem solving and helping people

Excellent written and oral communication skills

Adept at creating rapport with customers who feel upset

TECHNICAL SKILLS

Operating Systems: Windows XP - 10, Mac OS, Android OS, iOS, Linux

Software: Microsoft Office Suite, Remote Desktop, Windows, Service Now

Hardware: RAM, Motherboards, Expansion Cards, Hard Drives, Workstations,

Laptops, Routers, Switches, Network Devices, Inkjet and Laser printers

Maintenance: Computer assembly and disassembly, formatting hard drives,

operating system installations, system restores, data backup and troubleshooting

Networks and Protocols: LAN/WAN, Ethernet, WIFI, VoIP

Certifications: MCSE, MCSA, MCP +I, CompTIA A+ 801/802

PROFESSIONAL WORK EXPERIENCE

NPower Non Profit Training Program - http://www.npower.org

07/22/2015 – 12/12/15 Training at College of San Mateo

PASSED both EXAMS; CompTIA A+ Certification test JKO-801 & CompTia A+ JKO-802.

Course Description:

Course covered fundamentals of computer hardware and advanced concepts

Describe the internal components of a computer, assemble a computer system

Install an operating system, and troubleshoot using system tools and diagnostic software

Perform a step by step assembly of a desktop computer tower

Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process

Explain, install, and navigate an operating system; upgrade components based on the customer needs and perform preventive maintenance and advanced troubleshooting

Describe, remove, and perform preventive maintenance and advance troubleshooting

Describe, remove, and replace select components of a laptop, upgrade components based on customer needs and perform preventive maintenance and advanced troubleshooting

Describe select components of a printer; perform preventive maintenance and troubleshooting

Apply good communication skills and professional behavior while working with customers

Perform advanced installation of a desktop computer tower; select components based on customer needs and perform preventive maintenance and advanced troubleshooting

RetailNext Inc (Contractor)

08/27/14 – 08/30/2015

Responsible for installation and staging of customer equipment (servers, CCTV cameras, routers, switches) in our office

Working with onsite technician over the telephone to site cameras in optimum location and viewing angle and to configure any equipment sent to site and troubleshoot issues

Working as part of the installation team to ensure that our customers’ needs are met

Working with Project Management team to ensure that our demanding installation schedule is met

Adjusting video analytics within the software

Uploading of customer configuration data and troubleshooting issues in doing so

TiVo Veteran Internship - Linux System Engineer (Contractor)

07/07/12 – 12/18/12

As System Engineer on a summer internship during operational hours 24x7x36 preformed tasks to analyze problems,

Perform troubleshooting; communicate with site technicians and other NOCs (Network Operating Center)

Track problems through resolution. When necessary, escalate problems to the appropriate stakeholders.

Completed assignments of setting up and installing Linux OS 6.3 operating

Systems on Dell workstations

State of California Employment Development Department #069

05/12/10 – 06/30/11

Working for the State of California as a Employment Program Veteran

Representative and Crew Leader of California OPERATION WELCOME HOME staff and I

assist veterans by guides to CalJobs, Labor Market Exchange, Registration Process, Post Resumes and Apply for Job Openings

Assists Veteran through the Unemployment Insurance Benefits

Coordinates with Existing Veterans Program Staff and Local Workforce Development Partners

Refers Veteran to Community-Based Programs and Services based on Individual Veterans Needs

05/07/07 – 02/20/2009

QA Test Technician Hewlett-Packard

Benchmark tests, clear documentation skills, trouble shooting the computer systems

BIOS/Firmware/Drivers on PC (Nvidia) Graphic adapters, Optical Disk Drives (HD DVD, BD DVD), manufactory vendors

Accomplished testing over quantity of 500 Hewlett-Packard new line of personal computers of Micro Soft Operation System

Vista and Windows 7 prototype by building desktop systems

hardware and installing operating system, setting configurations,

running defined/provided

HP on-board Graphics Adapters, ATI graphic adapters,nal)

11/23/05 – 03/23/06 Ultra Cleaning Technology PC Support (Contractor)

Installed and configured network access, Desktop supporting PC computers in an interactive customer environment, along with hardware and software setup, installation, diagnostics, and repair.

Setup and trouble shoot PC, printer, and network issues

Manage user accounts in Active Directory database - adding, removing, and resetting accounts.

HEWLETT-PACKARD, Cupertino, CA 1978 – 2005

Senior NT Systems Administrator (1999 - 2005)

Provide technical assistance to computer system users.

Answer questions or resolve computer problems for clients in person, via telephone or from remote location.

May provide assistance concerning the use of computer hardware and software

Printing, installation, word processing, electronic mail, and operating systems, including Network and Computer Systems Administration

Desktop Computer Support Technician (1995 - 1999)

oProvided PC Desktop setup, support maintenance, and trouble shooting for end-user technical problems

oTrained staff and customers in computer system setup and operations

oResolved complex technical issues for various types of hardware and software problems

oNetwork Technician

oAs team lead I networked department sections with LAN and WAN equipment

OTHER RELATED WORK EXPERIENCE:

HEWLETT-PACKARD CO., Cupertino, CA

Support Engineer/Telecom Technician:

Activate phone sets at Nortel SL1 system, punch-down, install digital and analog phone sets in office cubical areas, run telephone wire 25, 50 pair, run cables to punch down blocks, trouble shoot and repairs, maintenance of PBX switch.

EDUCATION

A.S. Degree in Computer Technology,

Mission Community College, Santa Clara, CA

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