RAM.R

S/O, Ramadass.S

*,*** ***** ******* ****, Ponnagaram,

Madurai, Tamil Nadu – 625016. India.

Phone : +91-956*******

E-mail : acvyu7@r.postjobfree.com

Professional Summary

B.Tech in Mechanical Engineering, with 2.5 years’ experience in performing services, A well organized and careful listener with genuine interest in solving the customer’s problem.

Interpreting technical specifications, analysing with the technical expertise to increase repair accuracy, customer’s satisfaction, minimize lost time and ensure safety compliance.

Target & achievement oriented with an ability to take up challenges & perform in changing work environments.

Leadership capabilities to manage task force with ability to train & mentor team for gaining optimal performance.

Work Profile

Cease Fire Industries Ltd, Madurai.

Business Development Manager in Fire and Safety Products, December 2016 – At Present.

TV Sundram Iyengar & sons Private Limited., Vellore.

Service Engineer for Ashok Leyland Trucks and Bus, July 2015 – November 2015.

Susee Auto Sales & Service Private Limited., Madurai.

Service Advisor For Mahindra Cars, Trucks and Bus Limited, December 2013 – June 2015.

Competency at Glance :

Providing sales support during virtual and onsite client meetings.

Planning and developing the right marketing strategy to get the product noticed by the target audience.

Liaising with both current and potential clients to develop existing and new business opportunities.

Identifying the customer's current and future requirements.

Reviewing customer drawings, plans and other documents in order to prepare detailed technical proposal for them.

Preparing the quotations for the clients according to their requirements.

Responsible for the sales target as per Norms

To Work with the team to achieve the target assigned.

Attending meeting with Senior Managers on every Saturday with projection, Collection, Status of the offers sent .

Preparing reports for head office and senior managers.

Offering after-sales support services.

Fire Extinguisher and fire put-off selection for various application.

Company Name : Cease Fire Industries Limited, Madurai.

Designation : Manager – Business Development.

Department : Sales

Managerial

Consistent track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing productivity, all to tight time scales and within budget.

Making sure that operations run smoothly and according to company policy.

Demonstrated success in product launches and end-to-end execution of marketing strategies.

Effective leadership skills.

Planning, directing and coordinating various aspects of the business.

Proven ability to grow a business.

Business Development

Able to work closely with the sales team to develop sales tools and training packages for key staff.

Developing and managing customer care programs for improved sales success.

Developing content for product and company collateral.

Ability to chase up new business opportunities.

Increasing brand awareness and bringing in new customers.

Maintaining relationships with key clients.

Excellent lead generation and development skills.

Company Name : T V Sundram Iyengar and sons Limited, .

Designation : Service Engineer.

Department : Service

Job Description

Promptly acknowledging the customer on arrival.

For appointment customers, should be aware of vehicle history.

Attended the customer in a timely, friendly manner and obtained vehicle information.

Listen to Customer’s concerns and note it down R.O.

Co-ordinate with technical specialist for vehicle that need to be taken on road test to identify certain concerns.

Schedule the service appointments

Analyzed the process of repair and service orders and inform service accordingly.

Rendered written cost estimate for manual labour and vehicle parts

Checked on process of repair throughout the day.

Ensure the vehicle is in clear condition before it is delivery to the customer.

If any delay foreseen in delivery of vehicle, promptly informing to the customer through I.C.R.

Referred to service history, inspected vehicle and recommended additional needed service

Promote accessory sales

Able to sell other workshop services to the customer.

Review the results of customer satisfaction surveys with service manager

Professional Skills/Achievement

Have the ability to interact efficiently with the customer in a friendly, satisfying and explaining the service needs of each client’s vehicle.

Achieving the target within the time period and awarded incentives of excellence for my performance. So been promoted to service adviser.

In-depth knowledge of automobile systems and repair procedures

Ability to sell additional services according to dealership standards

Excellent communication skills.

Pleasing & Positive attitude.

Confidence & Presentation Skills.

Analyzing Skills.

Good negotiation skills.

COMPUTER PROFFICIENCY

PACKAGES : Auto cad, pro-e,

PLATFORMS : windows XP, 2000, windows 7

Course

Institution

Board/

University

Year of completion

% /

CGPA

B.TECH –MECHANICAL ENGINEERING

Karunya university, Coimbatore.

Deemed

2012

6.16

DIPLOMA IN MECHANICAL ENGINEERING(SANDWICH)

Tamilnadu Polytechnic College, Madurai.

Autonomous

2009

65.7

SSLC

Sethupathy. Hr.Sec. School, Madurai.

State board

2005

62

Career Path

ARAS PVPV MOTORS Pvt.ltd, MADURAI

Service 2009 January to 2009 May.

Learned valuable skills which can be applied to improving the service of Tata cars.

I have undergone one Year Apprentice Trainee in MADURA COATS PRIVATE LIMITED, GLOBAL THREAD SUPPLY INDIA Madurai. The period of 01-06-2006 to 31-11-2006 and 01-12-2007 to 31-05-2008.

RESPONSIBILITIES:

Worked in A Maintenance Department

Like as,

Maintenance in a Diesel Engine, Boiler

PERSONAL DETAILS

Date of birth : 21-01-1990

Age : 25

Genders : Male

LINGUISTIC ABILITY

English : read, write, speak

Tamil : read, write, speak

PASSPORT DETAILS

Passport No : K4021516

Date of Issue : 08/05/2012

Date of Expiry : 07/05/2022

Place: Madurai Your’s

Date:

(RAM.R)

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