Project Manager Active Directory
Resume:
Miguel A. Ritzberg
Murrieta, CA
acvyre@r.postjobfree.com
Professional Summary
Highly dedicated, analytical Technical Support Professional with 10+ years of experience, specializing in the area of troubleshooting and problem solving client issues, remotely and desk side. Proven ability to mentor and train peers in a variety of technical areas. Project Manager for Integration Testing & Client Acceptance Testing during ECP refresh project of Bentley Microstation, ESRI ArcGIS and Oracle. Project lead: training, coaching and evaluating employee performance. County of Riverside, Department of Public Social Services TAP 2014-present User Support Technician II
Create/update Remedy ticket in response to trouble calls for assistance in the field. Perform preventive maintenance and troubleshoot repair hardware/software problems, monitor customer system and follow up to ensure issue is resolved.
Coach and train the user in the use of the equipment/hardware and software. Prepare and maintain technical document for tablet imaging and deployment project. Execute security administration by maintaining tables, adding, purging, and migrating users in Active Directory. Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. Vista Unified School District, Vista, CA 2013 – 2013 Systems Support Technician
Installed, configured, repaired, replaced, troubleshot, and maintained hardware and software on PC and MAC devices as needed.
Trained LAN users; responded to technical inquiries. Identified, troubleshot and resolved network issues. Maintained network backups; customized and configured network images for distribution across the network utilizing a variety of imaging software.
Utilized network utilities to determine cause of network failure. Prepared and maintained records and reports related to technical issues, including inventory, work orders and purchase requisitions.
San Diego Data Processing Corporation, San Diego, CA 2006 – 2013 Desktop Support Analyst I
Supported and managed users via Active Directory.
Developed and tested system modifications and enhancements. Assisted users via telephone & email with system hardware/software issues. Researched and resolved file and print server problems. Imaged and performed preventive maintenance on desktops, printers, tablets and laptops. Maintain hardware and software inventories through standard asset management systems and procedures. Manage standard incident tracking system.
Escalate whenever necessary to achieve prompt incident resolution. Document internal and external consumption of company’s internal computers and processes. Provide hardware specifications to aide in equipment purchases and upgrades. San Diego Data Processing Corporation, San Diego, CA 2001 – 2006 Help Desk Aanlyst II
Provide helpdesk support and resolve problems.
Monitor and respond quickly and effectively to requests received through the IT helpdesk via email. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for local workstations. Utilize and maintain the helpdesk tracking software. Document internal procedures.
Assist with onboarding of new users.
Install, test and configure new workstations, peripheral equipment and software. Maintain equipment and software inventory.
Report issues to the Service Desk for escalation.
Manage PC setup and deployment for new employees using standard hardware images and software installation. Assign users and computers to proper groups in Active Directory. Perform timely workstation hardware and software upgrades as required. Strengths
Strong communication skills; verbal and written
Superfluous organizational and time management skills Team player
Customer centric
Detail oriented individual
Accomplishments
Project Lead for the upgrade of Bentley Microstation, ESRI ArcGIS and Oracle. Technical Lead for Engineering & Capital Projects (ECP) Network Segmentation project. Project Manager for Integration Testing & Client Acceptance Testing during ECP refresh project. Project & Technical Lead implementing Primavera for project management. Certification
Help Desk Institute
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