Certified Medical Administrative Assistant

SHANNON WRIGHT

*** ***** **. ********* ** ***** 907-***-**** ***************@*******.***

CAREER FOCUS

Dedicated and focused Medical Administrative Assistant who excels at prioritizing and completing multiple tasks simultaneously. Exceptional customer service and decision making skills. Strong work ethic, professional demeanor and driven to succeed. Seeking a role of increased responsibility.

CORE QUALIFICATIONS

WPM 45-50

Computer Skills: familiar with Microsoft Word, Excel, PowerPoint, and computerized medical office procedures (Medisoft v16)

Communication: Can answer visitors and caller inquiries in a polite and professional manner

Multitasking: Juggle multiple tasks all at once while prioritizing those with the highest urgency

Technical: Ability to use and maintain standard office equipment, including printers, scanners, copier, etc.

Organization: Handle the organization of files, documents, and correspondences, while maintaining confidentiality

Knowledge of medical terminology

Knowledge of CPT & ICD-9 coding

EDUCATION AND TRAINING

High School Diploma 2009

Bartlett High School

Anchorage, Alaska

Graduated with a 3.9 overall GPA

Dental Assisting 2009

Assist to succeed; Anchorage, Alaska

Volunteered 20+ hours in dental assisting procedures

Studied and worked hands on in both; front and back office

Certificate, Medical Administrative Assistant 2014

Florida Gulf Coast University; Misawa, Japan

6-month course, while stationed overseas in Japan

Covered medical assisting, as well as medical billing and coding as well

Achieved CMAA certification in April 2014

Renewed CMAA certification in April 2016 (good through 2018)

ACCOMPLISHMENTS

CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT 2014

WORK EXPERIENCE

DOD SUBSTITUTE TEACHER February 2012- August 2014

MISAWA, AB JAPAN

Implemented a variety of teaching methods such as lectures, discussions and demonstrations.

Encouraged students to persevere with challenging tasks.

Tutored children individually and in small groups to help them with difficult subjects.

Encouraged students to explore issues in their lives and in the world around them.

Established positive relationships with students, parents, fellow teachers and school administrators.

CAREGIVER SPECIALIST August 2010- December 2011

DENALI CHILD DEVOLPMENT CENTER

Carefully monitored children's play activities.

Offered detailed daily reports that outlined each child’s activities.

Incorporated music and art activities to encourage creativity and expression.

Maintained daily records of activities, behaviors, meals and naps.

Carefully identified warning signs of emotional and developmental problems in children.

Created and implemented a developmentally appropriate curriculum.

Offered stimulating curriculum that accommodated all learning styles.

Upheld all CPR and Alaska regulated certifications.

Communicated with children's parents and guardians about daily activities, behaviors and problems.

CUSTOMER SERVICE REP June 09- August 2010

FRED MEYER- ANCHORAGE, ALASKA

Answered customers’ questions and addressed problems and complaints in person and via phone.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Helped customers select products that best fit their personal needs.

SR. SALES ASSOCIATE November 08- June 09

AAFES- ANCHORAGE ALASKA

Pleasure of working for military members and their families.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Organized weekly sales reports for the sales department to track product success.

Worked as a team member performing cashier duties, product assistance and cleaning.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Expressed appreciation and invited customers to return to the store.

CUSTOMER SERVICE SPECIALIST November 2007- March 2008

OLD NAVY- ANCHORAGE, ALASKA

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Excelled in exceeding daily credit card application goals.

Worked as a team member performing cashier duties, product assistance and cleaning.

Assisted customers with store and product complaints.

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