Veronica Hicks

* ******** ******., ******, ** ***36 617-***-****/ 781-***-****

acvya6@r.postjobfree.com

Business Support Professional

Highly experienced, versatile professional in operations management, retirement accounts, accounting, medical billing and human resources. Possess adept ability in interpersonal relationship building and problem solving skills with an excellent work ethic.

Technical Skills

Windows 7, Microsoft Office, Onenote 2007, Mac OS X, Word, PowerPoint, Excel, Medical and Basic Income Tax Preparation Course (pending)

Professional Experience

Weston Financial – Wellesley, MA

Operations Support Assistant 2004 – 2011

Prepared all presentation packaged materials for executive meetings and perspective clients at request of management

Received and distribute all incoming/outgoing company correspondence, applications and client mailings

Assisted compliance officer during Sarbanes/Oxley audits, and quarterly Securities and Exchange Commission audits

Created a proficient filing system to increase executive productivity in compliance with Securities and Exchange Commission rulings and guidelines

Boston Financial Data Services – Quincy, MA

Retirement Account Specialist 2000 – 2002

Extensive knowledge of funds, prospectus materials, cost tables with accuracy in assisting shareholders in account transactions

Processed shareholder account inquires, redemptions, share purchases, fund exchanges, liquidations, distributions for both home loan purposes and death benefits to listed beneficiaries

Pension Plan Specialist which entailed processing of many company and participant payments to 401k and 403b retirement company savings plans

Maintained all shareholder accounts with updated personal information of beneficiary and legal name changes as needed

Assisted client callers with daily current fund quotes on Dow and NASDAQ averages

Lock Box Officer’s Assistant of payments in collections department

Assisted in new hire training and post acclimation to unit position

Ace Employment Services Inc. – Boston, MA

Temporary Office Specialist 1997-2001

Worked in Boston area medical facilities implementing Partners computer system for practitioners and numerous patient insurance companies such as Brigham and Women’s, Dana Farber, and Children’s hospital

Assisted various medical staff in demographic charting and medical billing of various medical procedures

Scheduled appointments in blood donor-tissue matching for Dana Farber blood bank

Assisted psychiatric staff in Dana Farber oncology department with weekly updates of DNR patient forms and insurance demographics

Tracked and notified blood tissue matched donors/recipients

Education

Master of Business Management and Administration 2009

Cambridge College – Cambridge, MA

Bachelor of Science Major: Management Studies 2007

Minor: Psychology

Cambridge College – Cambridge, MA

United States Marine Corps. Legal adjutant correspondence clerk/0151 (Veteran) 1979

Division of HQCo. 8thCommBn, FMFLant, (French Creek area of Camp Lejeune N.C.

Jeremiah E. Burke High School 1974

Major: Business

*References and degree transcripts submitted only upon written request!