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Customer Service Manager

Englewood, Ohio, United States
October 24, 2016

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**** ****** ******

Dayton, OH **414


To work in a challenging and growth oriented atmosphere where I can utilize my work experience to positively impact company growth.


Dermatologists of Southwest Ohio, Dayton, OH Oct 1999 – June 2015 Patient Care Coordinator (PCC):

Training of new employees on all aspects of Patient Care Coordinator duties, monitoring of incoming calls, scheduling and maintenance of patient appointments and referrals. Coordinate patient escalations with doctors as needed, filing of medical records, and preparation of patient charts. Lowes, Bellbrook, OH May 1994 – Oct 1999

Head Cashier:

Perform all duties of Head Cashier for outside Lawn and Garden and Lumber departments including, customer service, checkouts and returns, assisting with the balancing of daily cash drawers for all cashiers, replenishment of funds for cash drawers, monitoring and resolution of incoming calls, and performing backup duties for checkout lanes as needed.

McDonalds Kettering, OH Jun 1984 – Jun 1994

Shift Manager:

Fulfillment of customer orders for front counter and drive thru window, customer service, unloading of incoming trucks and replenishment of all inventory items, coordination of customer birthday parties, operation of back-line grill when necessary, and consistent top team member for eight years in a row for fastest order processing time. Miami Valley Child Development Center (MVCDC) - Dayton, OH Jun 1992 – Jun 1994 Assistant Teacher:

Acclimation and education of pre-school children to the school environment in preparation for Kindergarten, assist with parent-teacher conferences and inspections during home visits, maintain school testing requirements, and chaperone for school field trips.

Driscoll Elementary - Centerville, OH Aug 1989 – Jan 1992 Handicap Aide:

Responsible for mainstreaming of handicap child by assisting with education curriculum, communication of tasks and activities through computerized Voice Box, monitoring during school meals, and movement from chair to various stations throughout classroom as needed.


Fairmont High School, Kettering, OH - 1984

Sinclair Community College, Dayton, OH 1988 – Associates Degree in Handicap Services 3.4 Honor Roll – Dean’s List

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