Customer Service Data Entry

Michael Scott

Daly City, CA ***** 415-***-****

**********@*****.***

Order Picker / Forklift Operator/ Warehouse Processer

Self-motivated warehouse professional with over 14 years of industry experience. Detail-oriented individual who exemplifies professionalism and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of successful forklift operation and warehouse management, while providing high-quality service for employers and customers. Proven leadership qualities and the ability to work with people from varying backgrounds.

Work Experience:

Warehouse Order Picker/Forklift Operator

Williams Sonoma - Brisbane, CA - January 2014 to Present

•Performed routine safety checks and maintained safety data logs on equipment ensuring safe operations

•Operated forklift, hand trucks, pallet jacks, and other equipment to load and unload trailers

•Observed warehouse, identified safety concerns, and reported solutions to management resulting in zero incidents and accidents

•Shipped and received freight, organized pallets, picked and pulled stock, and safely secured materials

•Verified purchase orders and invoices against delivery

•Entered details of inventories into the warehouse management system

•Resolved common issues and discrepancies on that may arise

Prioritized and managed multiple task requests given from operation manger

Department of Environment Public Service Aide

City and County of San Francisco - San Francisco, CA - January 2010 to May 2012

•Responsible for auditing various sites regarding illegal dumping, pollution, pesticides, product quality, or labeling laws

•Implemented policies and procedures by determining the nature of code violations and distributing written notices of non-compliance

•Monitored regulatory compliance at a variety of venues to ensure proper use of sorting system for recycling and composting stations

•Observed actions in cases where violations were found and reviewed compliance reports to reestablish business

•Responsible to heavy data entry and communication between businesses and regulatory agencies

Warehouse Shipping and Receiving Clerk / Order Picker Operator

The Home Depot - Colma, CA - April 2005 to November 2009

•Coached new warehouse associates on the proper execution of warehouse duties, ensuring policies and procedures were followed

•Directed and assisted other stockroom, warehouse, and storage yard associates with inquires and problem solving

•Operated forklifts or other machinery safely in order to complete tasks such as loading, unloading, sorting, picking, stocking, staging, and shipping goods

•Verified received inventory against packing slip and accurately entered data into the warehouse inventory management system

•Maintained the up-keep of warehouse, loading dock, and work station

•Fulfilled customer orders meeting productivity, customer service, and accuracy goals

•Multitasked with odd jobs such as receiving, returns, inventory audits, order layout, data entry, and receiving trucks

Team Leader

Lowe's - Rosenberg, TX - January 2000 to March 2005

Built associates work schedules to ensure maximum productivity

•Provided direction, training, guidance, and assistance to the team

•Set goals and motivated the team in achieving them

•Strategically assigned duties to accomplish tasks efficiently

•Conducted associate performance evaluations, managed individual and team development

•Collaborated with staff and upper management to problem-solve

•Received and implemented feedback from staff and management teams

Education:

Balboa High School – San Francisco, CA

High School Diploma in General Education – Graduated May 1984

Professional skills:

Lean Six Sigma, Forklift Certified: Stand-up, Sit-down, Cherry-Picker, and Slip-Machine

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