EXECUTIVE ASSISTANT

Cierra M. Johnson

**** ****** **** ********, ** *0213 Phn: 402-***-**** Email: ***************@*****.***

EXECUTIVE ASSISTANT

Proactive, senior administrative professional with a history of supporting C-level leaders in fast-paced corporate environments. Recognized and valued as a discreet and knowledgeable manager, with the ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns. Reputable for developing, implementing, and communicating policies and objectives, handling unforeseen issues, and serving as a liaison to clients, internal staff, and external contacts…

Areas of Expertise

Calendar Management • Travel Planning • Meeting Coordination • Project Management • Office Administration Client Relations • Expense Reporting • Vendor & Supply Management • Issue Resolution • Special Projects Technology Management • Staff Hiring & Training • MS Office • Stenography • Typing (50 wpm)

Professional Experience

Office Manager - Black Sheep Interiors Atlanta, GA (April 2016-Current)

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Completes operational requirements by scheduling and assigning employees; following up on work results. Maintains office staff by keeping management and team informed about any changes by reviewing, monitoring and updating clients orders, payments and projects

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Executive Assistant & Office Manager - SoftWear Automation Inc. Atlanta, GA (Nov 2014 – April 2016)

Manage the recruiting process in collaboration with management including posting jobs, screening applicants, coordinating interviews, checking references, and administering pre-employment screening requirements.

Administer all aspects of employee on-boarding including overseeing New Hire Orientation, E-Verify, and completion of new hire paperwork.

Track training hours and ensure Personnel files are maintained to meet audit requirements.

Answered telephone and electronic enquiries and forwarded telephone calls and messages to appropriate person

Greeted visitors, determine nature of dealing and send visitors to correct person

Responding to emails and messages

Organizing and maintaining personal schedule

Coordinating meetings, reserve conference rooms and other duties as assigned as well as company travel arrangement and accommodation

Supervised the supply of office equipment, materials, health and safety policies, and customer service.

Managed/conducted the professional training programs for the company’s employees.

Executive Assistant, 1Script Solutions LLC. Atlanta, GA (Dec 2012 – Nov 2014)

Provide administrative and business support to the CEO of 1Script Solutions’ LLC and support other members of the executive management team.

Maintain CEO’s calendar by planning and scheduling meetings, teleconferences and travel arrangements.

Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events, saving at least $50K annually.

Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.

Enhanced communication between other departments and executive team, fostering a sense of teamwork and collaboration.

Customer Service/TeleServices Representative, Physicians Mutual, Omaha, NE (July 2011 – Dec 2012)

Assisted customers with their individual insurance policies (health, dental and life).

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Used consultative selling techniques to provide leads for telesales personnel.

Verify and answered all questions as it pertains to benefits and adjusting policies to fit their needs. Receive reports of claims and communicate reports of investigation to the clients.

Discuss with customers over the telephone about their current insurance benefits and provide information on the company’s other products and services.

Record all conversations with clients with details of inquiries or complaints and action steps that were taken.

Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.

Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.

Forward all filed claims to the appropriate department for handling and investigation.

Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.

Customer Service Representative, West Telemarketing Corp. Omaha, NE (July 2007 – July 2011)

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Responded promptly and answered/resolved customer inquiries and complaints.

Investigated and resolved service issues and/or product problems.

Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.

Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

Achievements

Modified and improved system of dispensation of monthly expense reports which saved time and company resources

Planned all travel arrangements for general manager’s successful international business trips

Established and Maintained a respectable credible ratings with vendors

Instituted systems and procedures for general accounting and human resource functions, which brought more consistency and reduced mistakes.

Assisted and arranged meetings between EVPs and their departmental employees

Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.

Evaluated changing factors frequently to achieve high customer satisfaction level.

Analyzed statistics and other data to determine the level of customer service performance achieved by the team

Education

Metropolitan Community College – AA in Liberal Arts (2008 - 2010)

Omaha, NE

University of Nebraska Omaha – BA in Psychology (2010-2013)

Omaha, NE

References

Available Upon Request

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