Connor McClery

**** ***** ***. ****: 718-***-****

St Cloud, Fl. 34772 Email: acvy8m@r.postjobfree.com

Accomplished, results-driven, and customer-focused leader with an extensive record of metric achievement and a proven ability to deliver results in an entrepreneurial, technical, and dynamic environment.

Technical/Application Skills: Project Management Quality Assurance Mobile Devices eCommerce SaaS Strategy Web Analytics Software Project Management Lead Generation Localization Budgets Multivariate Testing Online Marketing Agile Project Development eCommerce Optimization A/B Testing Internationalization Online Conversion Software Documentation Scrum L10n Usability Testing Conversion Optimization Personalization User Acceptance Testing

Personal Skills: Team Leadership Team Management Problem Solving Troubleshooting Budgeting

Great at interpersonal communication: Effective coordinator, excellent verbal and written communication skills.

Versatile sales techniques: win-win attitude, accountability.

Determined team player – A “work hard, play hard” approach.

Strong networking, presentation, multi-tasking and analytical abilities

EDUCATION

Regis University, Denver, CO - BS in Business Program Specialization - Management

ADDITIONAL CERTIFICATIONS

Scrum Master Accredited Certification. International Scrum Institute, License 971*********** (2/2012 – Present)

Project Management Certificate Regis University (2010 – Present)

SDL TMS Certification SDL International (2010 – Present)

SDLX Level 3 Certification SDL International (2010 – Present)

Leadership Certificate from Regis University (2009 – Present)

PROFESSIONAL EXPERIENCE

4/2015 – 12/2015 (Charleston, SC) Blue Acorn

eCommerce Strategist

Became a subject matter expert in behavioral targeting leveraging technology

Worked in business-development teams on business-planning strategies

Perform business intelligence analysis to define schema of information architecture for program, analyzing large disparate data sets to identify trends, and inform decisions

Leverage web analytics data and proprietary internal reporting tools to track performance on a weekly basis and distribute client facing reports with identified insights

Identify changes in customer behavior, technology performance, financial results, and deliver the necessary insights and explain trends from collaboration with other teams

Write business requirements for technology configuration

Manage CMS content updates as needed to achieve project goals

Deliver to clients accurate, timely, and data-driven presentations that generate actionable insights

Ensure internal processes are understood and followed to enable client satisfaction, retention, and growth

Identify needs and opportunities for new solutions, via A/B tests and other optimization opportunities, to increase profitability of clients and present results to internal and external executives

Independently manage competing priorities and contingent tasks of the project

Define best practices to communicate internally and externally and prove out and challenge existing best practices and assist in documenting proven findings, approaches, and strategies

Leverage analytical insights to troubleshoot technical problems and enable Blue Acorn to make data driven decisions for clients

Participate in advancement projects to research studies related to UX initiatives to share with clients and inform strategy

Recognize and communicate opportunities for process improvements

Limited travel to client sites to present key account and practice findings

7/2014-5/2015 (California, United States) California High Speed Rail

Team Lead – Katch Environmental

Collaborated with executive team to design strategies to utilize state-of-the-art technology to enhance business

Resolved escalated issues utilizing in-house staff and third party consultants

Assisted in team development while holding teams accountable for their commitments, removed roadblocks to their work, leveraged organizational resources to improve capacity for project work, mentored and developed team members

Organized and led project status meetings, prepared and distributed progress reports, risk management, corrected deviations from plans, and perform delivery planning for assigned projects

Hands on field work on multiple demolition and abatement projects.

3/2013 – 11/2013 (Boca Raton, FL) HiConversion

Director, Optimization Strategy

Primary point of contact & HiConversion e-Optimizer SaaS platform subject matter expert

Versatile sales techniques: win-win attitude, accountability

Was actively involved in decision-making process together with technical staff and management decision makers, facilitating execution of the sales process

Identified opportunities within existing client organizations and coordinated with Sales Director/Account Executives as appropriate

Lead planning and execution of project work plans, making ongoing revisions to meet changing needs.

Supplement client resources as needed: Updates to Email platform, CMS, eCommerce platform, etc.

Revamped client dashboards, reporting, and analytics functionality to transform reporting functionality into a competitive strength by setting focus on user experience

Created wireframes, authored product requirements, collaborated with engineering to balance functionality and manage timeline.

Created roadmap for evolving SaaS UI through interaction with customers, prospects, sales engineers

Identified pain points in leveraging analytic data and defined new product functionality to address those challenges with SaaS UI

Led a team of engineers and managed all technical/budget aspects of the professional services team, including, but not limited to, daily scrum, staffing requirements, interview, hire/train new employees

4/2012 – 3/2013 (Boca Raton, FL) HiConversion

Optimization Analyst

Conceptualized and generated next-generation campaign design documentation

Use data analysis to draw out business insights to develop client strategy utilizing

HiConversion e-Optimizer SaaS offerings

Translate test data into a concise, logical, and digestible format for internal &

client-facing interactions

Switch gears quickly between tests & analysis spanning various clients, internal

projects and onsite client presentation

Utilized client analytics data to build the foundation of optimization project design

Lead service team engineering meetings to identify areas of improvement to

process

4/2010 – 5/2012 (Superior, CO) SDL International

Technical Project Manager

Main point of contact between SDL & their largest client

Built sound, lasting, working relationships with key partners and clientele

Increased project profitability by over 20% while increasing customer satisfaction ratings during each successive QBR

Participated in client scrum and adjusted SDL project plan to address change in scope and priority

Managed test team leads & test engineer teams of up to 200+ multi-cultural members

Gathered and documented project requirements for functional and localization testing in 33 languages with translation of software and related documentation in 45 languages

Advised client of technology improvements

Acted as subject matter expert related to SDL technology offerings

Planed, scheduled, budgeted, and monitored daily testing/translation activities

Coordinated and monitored projects with geographically dispersed teams within a matrix organization to ensure successful execution of project plan

9/2005 – 2/2010 (Westminster, CO) Pillar to Post Home Inspection

Business Marketing Consultant

Evaluated and proposed solutions to franchise owners addressing multiple organization needs

Designed and implemented client tracking system

Compiled requirements to address company needs into a digestible format and created a business plan for franchise owners

Increased marketing campaign ROI by over 35%

Participated in requirements gathering, creating business requirement documents, and solutions for their respective clients

4/2002 – 4/2004 (Westminster, CO) Avanquest Software

Project/Product Manager

1/2001 – 4/2002 (Westminster, CO) Avanquest Software

Quality Assistance Manager

7/1999 – 7/1999 (Westminster, CO) Avanquest Software

Applications Engineer

1/1999 – 7/1999 (Westminster, CO) Avanquest Software

Technical Support Representative

2/1999 – 1/1999 (Thornton, CO) TelTech

Tier II Technical Support

REFERENCES

Available upon Request

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