Sr. Consultant
Resume:
PraveenKumar Laxmipalem
Sr. Siebel Consultant
Email: *******.**********@*****.***
Mobile: +1-972-***-****
www.linkedin.com/in/prravven-lukshmepalam-0094b515
Summary:
10+ years of Siebel experience in phases of release management and SDLC. 3+ years of solutions architect role with the clients like Dell, ANZ Bank etc.Includes stages like design, development, and deployment, testing and training of Siebel applications across various verticals.
Proved as an exemplary Techno functional consultant.
Primary expertise in in the area of Siebel Enterprise Integration Manager (EIM), Siebel EAI (Outbound/Inbound Web Services), MSMQ, Siebel Configuration, Siebel Scripting, Siebel Territory Management Actuate Report development, Siebel Assignment Manager and Siebel Workflows.
Experience in Siebel, worked on various areas like Siebel Tools Configuration, Business Objects Business Components, Business Services, Views, Applets, Joins, Links, MVG, DVMs, Roles & Responsibilities, Positions, Organizations, Divisions, eScripting, Web services, Siebel workflows, good knowledge on Siebel EIM with EDQ etc. Also good knowledge on Siebel CTI.
Worked for various clients in the field service, call center, financial services, sales and marketing industry.
Good Knowledge on implementation of Siebel Open UI.
Good experience in technical support on Siebel 7.7, Siebel 7.8, Siebel 8x across Siebel Campaign Management, Public Sector, Call Center, Marketing, CRM Ondemand (upshot) marketing, Field Service, Sales, CTMS and Financial Services.
Certified Siebel 8.0 Professional
Experience directly working across multiple North American, APAC and Australia-NewZealand clients.
Broad technical experience in Siebel CRM, Oracle 9i&10g, MSSQL Server and operating systems such as Windows XP and Windows 2000.
Professional Experience
Mar 06 - Nov 09 Oracle India Pvt Ltd Associate Consultant
Dec 09 – Oct 10 Accenture Services Pvt Ltd Senior Software Programmer
Nov 10 - Aug 13 Accenture Services Pvt Ltd Team Lead
Sep 13 – Feb 14 Accenture Services Pvt Ltd Associate Manager
Mar 14 – Till date Dell International Services Software Dev Advisor
Dell International Services
Siebel Consultant
Mar 2014 – till date
Location: RoundRock, Texas/Bangalore, India
Siebel at Dell is supporting nearly 30,000 concurrent users in & over 125 contact centers around the world handling 400,000 service calls a day.
Roles & Responsibilities:
Involved in requirements gathering and analysis with the business by participating multiple JAD sessions.
Worked as a Senior Lead consultant working with the end business and technical teams in framing the requirements into functional design documentation.
Involves in high level design, reviews and project meetings.
Extensively worked on MSMQ and JVM Subsystems
Worked on MQ Upgrade switching over from Windows to Linux OS.
Configured the QueueManagers and Channels data using tools like IBM Websphere V7.0 and MQEasy to unit test the flow.
Troubleshooting the issues encountered in receiving the data from third party systems.
Estimated the sizing of the requirements based on the effort involved.
Configuring the hierarchical picklists, applets, view, IC and IOs.
Unit tested the Interfaces using tools like SOAP UI 5.2.1.
ANZ Bank
Siebel Build Manager
Dec 2009 – Feb 2014
Location: Melbourne, Australia
ANZ Bank established back over 175 years. ANZ is committed to building lasting partnerships with customers, shareholders and communities in 32 countries in Australia, New Zealand, throughout Asia and the Pacific, and in the Middle East, Europe and America. Being part of Accenture, I had worked with ANZ business managers in delivering enhanced Siebel features to ANZ Siebel in handling their banking products efficiently.
Roles & Responsibilities:
Worked as Techno functional architect person in understanding the Banking requirements and analysis in enhancing the features. Participated in business meetings in fine tuning the requirements while ensuring the key requirements are delivered.
Also involved in designing the integration with other systems which holds the customer address and validation.
To design the Integration piece for the Web Interfaces to retrieve the Card Add data from the host systems.
Exposure on integration of Siebel with BizTalk.
Worked on designing, developing and unit testing the Web services to retrieve the Customer and Address data from Postal Address Systems.
Received “Star of the Month” award for successful handling the modules with strict timelines while ensuring client satisfaction.
Domain: Siebel Financial Services
Assignment Location: Melbourne, Australia.
Lexmark International
Siebel Consultant
Apr 2009 – Nov 2009
Location: Bangalore, India
Lexmark International, Inc. (NYSE: LXK) is a leading developer, manufacturer and supplier of printing and imaging solutions for offices and homes. Since separating from IBM in 1991, Lexmark's product line has expanded to include laser printers, inkjet printers, and multifunction devices, as well as associated supplies and services. Lexmark currently using Siebel instance which they wanted to enhance and merge their other source systems like Atlas into one single Siebel8.0 instance. With this they can have a single point of source for all kinds of information about customers and growing potential, thereby improving the business
Roles & Responsibilities:
As an EIM Developer in designing the Data Model from the legacy data for the entities like Contacts, Accounts and their Addresses, Products, Opportunity, Revenue, Activity and its child entities like Attachments etc.
Worked on converting multiple high level design documents to technical specification documents
Worked on data transformation methods in traversing the data from the legacy format to Siebel readable format using complex PL/SQL packages.
Also exposed to data transformation tools like ETL.
Domain: Siebel Marketing & Sales & Siebel HTIM & Call Center (version 7.8 & 8.0)
Pfizer
Siebel Consultant
Jan 2009 – Mar 2009
Location: Bangalore, India
Pfizer has a leading portfolio of products and medicines that support wellness and prevention, as well as treatment and cures for diseases across a broad range of therapeutic areas. Pfizer has implemented Siebel CRM in handling their clinical trial study reports in a better way.
Roles & Responsibilities:
Extensively configured various objects like BO, BC, Business Component Fields, User Properties, Links, MVL, MVG and Join to meet new user requirements, Workflows, Data Maps etc.
Customized the application using Siebel Server Script & Browser Script, also implemented other declarative alternatives like User Properties, State Models and general configuration.
Configured Picklist, Static and Dynamic pick applets, Static and Dynamic drilldowns to meet user requirements.
Experience in creation and administration of Clinical Groups and Visits data, Clinical Trip Visits and reports
Also exposure on data management system integration with mobile clients connecting to Siebel CTMS application.
Good exposure on the functional part of CTMS module.
Domain: Siebel Sales & Marketing (Siebel Version 8.x)
VmwareTechnologies
Siebel Consultant
Dec 2008 – Mar 2009
Location: Bangalore, India
VMware’s cloud infrastructure and business mobility solutions break the bonds that tie IT systems and end-user environments to physical hardware, providing both IT and the business greater efficiency, agility and control. VMware is the recognized leader in virtualization and automation of computing, networking and storage resources from the desktop to the data center and to the cloud. VMware manages their opportunity and quote through Siebel Application as a front end application.
Roles & Responsibilities:
As an EIM Developer and Tester, worked on designing and testing the data migration for the entities like Contacts, Accounts, Service Requests, Activity, User, Orders, Opportunity, Quotes and Quote Items, Products, Position, Responsibility, View, Assignment Rule Groups and Price Lists
Loading the legacy data from the source to the Siebel data base tables using EIM process.
Involved in business meetings in understanding the open challenges in handling the data and displaying them on Siebel.
Configuring the applets, views, BC and BOs to meet the requirements.
Integration of Siebel communications server to third party queuing engine for CTI functionality.
Domain: Siebel Sales & Marketiing (Siebel 8.x)
Texas County District Retirment Systems (TCDRS)
Siebel Associate Consultant
Sep 2008 – Dec 2008
Location: Austin, Texas
As part of its Strategic Vision, Texas County and District Retirement System (referred to as “TCDRS”) has engaged Oracle Consulting Services (referred to as “OCS”) to implement the Siebel Financial Services enterprise application to improve the level of customer service offered to both Employers and Members of the TCDRS managed pension plans and to provide a consistent experience for Employers and Members regardless of the channel by which they communicate with TCDRS.
Roles & Responsibilities:
As an EIM Developer in designing the Data Model for entities like Subdivision, Subdivision Contacts, Person Entity and Addresses, Beneficiary Contacts and Accounts, Financial Accounts, Person Notes and Plan Notes, Benefit Plans and Benefit Plan Options (Products) etc.
Loading the legacy data from the existing SQL Server to the Oracle data base tables using EIM process
Configuring the applets, views, BC and BOs to meet the requirements with the help of EDQ.
Designed and developed plsql packages to move the data from source to destination.
Troubleshoot the issues in transforming the data format and optimizing the data load duration using performance techniques.
Domain: Financial Service & eService
Version: Siebel 8.x
Agilent Technologies
Siebel Associate Consultant
Apr 2008 – Aug 2008
Location:Bangalore, India
Agilent Technologies has a robust research and development program as part of Agilent Laboratories, with active research in MEMS, nanotechnology, and Life Sciences. The scope of this project is to enhance existing application with the moving the Assets and Products data from existing source DB to Siebel DB. Also enhancing the process flow with the minimal changes in the UI.
Roles & Responsibilities:
Worked as EIM Developer in preparing the Data Mapping for the entities like Entity, Entity Address, Internal Products, Activity, Assets, Service Level Agreement, and Work Center.
Extensively configured various objects like BO, BC, Business Component Fields, User Properties, Links, MVL, MVG and Join to meet new user requirements, Workflows, Data Maps etc.
Customized the application using Siebel Server Script & Browser Script, also implemented other declarative alternatives like User Properties, State Models and general configuration.
Configured Picklist, Static and Dynamic pick applets, Static and Dynamic drilldowns to meet user requirements.
Configured custom buttons, Constrained/ Hierarchical pick lists, Extension of columns and tables
Worked on Assignment manager object in configuring the task allocation criteria.
Creating the company structure using divisions, organizations, positions, users, and employees
Performing unit testing for developed code.
Participating in defect triage.
Good exposure on OCH with Siebel data model.
Domain: Siebel Sales
Version: Siebel 7.8
Johnson Controls Inc.
Siebel Developer
Dec 2007 – Mar 2008
Location: NJ, USA/Bangalore, India
Johnson Controls Inc. provides innovative automotive interiors that help make driving more comfortable, safe and enjoyable. For buildings, it offers products and services that optimize energy use and improve comfort and security.
Roles & Responsibilities:
Worked as Application Designer for Sales, Multicurrency and Pricing modules
Analyzing the Functional Requirements from JCI and converting them into proper Technical Design Documents that supports the build.
Translating requirements and process flows into Siebel-specific functional design which are in liaison with Siebel best practices
Creating Views, Applets, Screens, Business Components, Business Objects.
Creating List of values, state models, symbolic URL at Siebel Client side.
Extensively configured various objects like BO, BC, Business Component Fields, User Properties, Links, MVL, MVG and Join to meet new user requirements, Workflows, Data Maps etc.
Customized the application using Siebel Server Script & Browser Script, also implemented other declarative alternatives like User Properties, State Models and general configuration.
Configured Picklist, Static and Dynamic pick applets, Static and Dynamic drilldowns to meet user requirements.
Configured custom buttons, Constrained/ Hierarchical pick lists, Extension of columns and tables.
Creating the company structure using divisions, organizations, positions, users, and employees
Domain: Siebel Field Service
Version: Siebel 7.8
Oracle EGBU
Siebel Developer
May 2007 – Nov 2007
Oracle Corporation (EGBU) proposed to implement Siebel CRM Ondemand application to keep track of all their Leads for a better growth in the market space. This application helps in acquiring and retaining the right customer in various territories.
Roles & Responsibilities:
To normalize, validate and upload data into CRM Upshot that helps the end user to easily view the required data in the given format.
To configure the interface of Upshot CRM Ondemand as per the user requirements
Domain: Siebel Lead Management & Marketing
Version: Siebel Upshot (OnDemand)
Oracle UK
Siebel Developer
Oct 2006 – Apr 2007
Oracle Corporation (United Kingdom) proposed to implement Siebel CRM application to keep track of all their Leads for a better growth in the market space. This application helps in acquiring and retaining the right customer in various territories.
Roles & Responsibilities:
As data migration analyst, worked with the business in analyzing the source data and prepared the data mapping sheets for below entities.
oAccount
oContacts/Customers
oAddresses
oOpportunities
oActivity & Activity Attachments
oNotes
Designed and Developed the SQL files to load the data from the source systems to Siebel System.
Customized Siebel Tables and its indexes as part of performance tuning
Created BOs, BCs, Applets and Views to display the entity data on Siebel with customization of buttons and responsibilities.
Domain: Siebel Field Service.
Version: Sieble 7.8.x
Patni Solutions
Siebel Developer
Oct 2006 – Apr 2007
Patni Computer Systems Ltd. (Patni) (BSE: PATNI COMPUT, NSE: PATNI, NYSE: PTI) is one of the leading global providers of Information Technology services and business solutions. Over 15,000 professionals service clients across diverse industries, from 22 sales offices across the Americas, Europe and Asia-Pacific, and 20 Global Delivery Centers in strategic locations across the world. Patni have serviced more than 400 FORTUNE 1000 companies, for over two decades. Proposed to have Peoplesoft HRMS into their current Siebel instance to be viewed using virtual Business component object. Siebel EAI provides components for integrating Siebel Business Applications with external applications and technologies.
Roles & Responsibilities:
Being Integration analyst, created VBC (Virtual Business Component) to call the business service, which serves the purpose of reading from an external application and getting data into Siebel application
Created corresponding applets, views and screen that ease the user to view the data in the application in a customer formatted way.
Domain: Siebel Finance
Version: 7.8
Skills Summary
Technical Expertise:
Configuration Siebel Scripting
EIM & EAI Workflows
Functional Expertise:
Financial Services, eFinance, eCommerce
eSales
Marketing
Field Service
Call Center
Education:
Master of Technology in CS Engineering from JNTU, Anantapur – 80%
Bachelor of Technology in Electrical & Electronics Engineering from JNTU, Hyderabad – 76%
Other Accomplishments
Certifications & Associations
Siebel 8.0 Core Consultant Certification
Diploma in Advanced Programming from CMC
Presentations
Siebel Enterprise Integration Manager process flow and Issue Fix
Siebel Actuate Report Professional Overview
Best practices in Data Model Design
Recognitions & Awards
“Star of the Month Award” for leading the release successfully ensuring 100% client satisfaction with minimal defects {Client: ANZ Bank.}
“Best Performance Award” in Siebel Implementation Project
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