Customer Service Data Entry

Daya Sharma

** **** *** ***. ********, ON L*R *B5

**********@****.*** w Tel: 905-***-****

Profile

Accounting and payroll professional with over 15 years of experience Nielsen Marketing Research in office administration, customer service, and business operation. Strong team contributor who interacts well with others by communicating effectively and by adapting to dynamic environments where priorities are constantly changing.

technical Competencies

Sage 300 & 50, QuickBooks, Payroll Legislation, Fundamental 1 &2, ACCPAC, Workstation Plus,

Computerizing Accounting, Simply Accounting

Microsoft Office Suite: Excel, Word, PowerPoint, SAP, Access

Key Strengths:

Payroll and Deposits

Accounts Payable

Accounts Receivable

Reconciliations

General Accounting

Quality Assurance

Inventory/Billing

Bookkeeping

Customer Service/Data entry

Summary of Skills

Ability to communicate concisely both verbally and in written form

Working with a team/individually as team leader, self-managed team player

Utilizing excellent organization, detail oriented, time management, data management skills

Superior leadership capabilities, managed multiple projects

Ability to develop rapport with all levels of the organization or other departments

Exceptional ability to manage time, set priorities, make decisions and work under very tight deadlines

Accounting Summary

Extraction of clients report from database on regular bases, audit the data extract and review for accuracy, set up client profile and account and delivered the report

Familiar with employee database and payroll information, payable, receivable and billings

Handle budget and analyzing variances, process invoice receipt and resolve queries

Analytical mathematical skills, adeptness at analyzing & interpreting data essential

Knowledge of full cycle accounting, from matching, coding and data entry to cheque printing and electronic funds transfers, knowledge of CRA requirements

Strong numerical reasoning-understanding how to work with numbers or statistic, knowing how to read data and interpret statistic

Reporting metrics, analysis and other ad hoc reports for management upon request

Interaction with all vendors, ensuring correct billing, ensuring controls are in place and consistently looking for cost saving and cost avoidance opportunities

Working knowledge of Provincial and Federal taxation rules, PST/QST/GST/HST/RITC

Employment History

NIELSEN COMPANY CANADA 1990-2016

Quality Assurance Specialist

Conducted daily, weekly & monthly quality checks on clients’ data, providing timely written/oral feedbacks to associates on detected errors, invoice entry, reallocation of variances

Analyzed all the data within the specifications and provide accurate detail to the associates

Validate and analyzed the data on file to ensure the internal and global clients receive 100% accurate on a timely manner

Determined discrepancies by calculating, reviewing, correcting advertising rates for client reports and formulating the circulation of provincial rates for client’s data to ensured 100% accuracy, prepared report on regular basis

Maintained clients profile on Nielsen database to ensure year end accounts met

Recommended and implemented a new system to process data, reducing calculation time from 4-weeks to 2-weeks, which resulted in an employee recognition award

Analyzed the clients spending advertising ads across Canada on a Provincial and a Market level to match the exact dollars and resolved discrepancies for the client’s reports

Office Administrative & Coordinator

Scheduling staff for workload and prepared timesheet and employee productivity report

Review for accuracy, track and submit all sales orders and ensure proper entry into the production schedule on daily basis

Maintain clients update list, prepare report, set up clients file, handle ad-hoc

Provided administrative support such as photocopies, scanning, faxes and printing materials and filing, handle clients queries, review and correct issues, maintain confidential file

Provided coaching and mentoring of team members to ensure they are working in an efficient, effective and consistent manner, implementing and updating of policies and procedures

Maintaining confidentiality and sensitive information and take ownership of responsibilities

Accounts Payable/ Receivable/Billing/Customer Service

Perform the day to day processing of accounts receivable and payable transactions to ensure that finances are maintained in a timely manner and provide various analysis report

Receive and verify invoices, billings and accounts, Coding and matching, Set-up new contracts and customer file, Analyze discrepancies, Prepare and coordinate other duties as requested

Investigate and resolve customer queries, reconciliation of accounts & Process adjustments

Establish strong relationship with vendors and resolving discrepancies of the data

Processed data and prepared address labels, manage cost, full cycle of Payable/Receivable and Billing

Received report orders requested by clients and delivered the reports in a timely manner

Took initiative to simplify process by implementing new tools (received 3 awards by department manager for improving processes)

Set-up new contracts and communicated to respective sales service.

Report Distribution/Data Entry Clerk

Entered expenditure advertising data for over 300 magazines and over 100 daily Newspaper

Measured each advertisement properly by agate line and entered into the system

Education / Professional Development

Diploma in Accounting and Payroll Office Administrator, triOS College 2014-2015

Certified in Computer Study, Fiji Institute of Technology

Certified in Food & Nutrition, Fiji Labasa College

Certified in Home Economic, Fiji Labasa College

REFERENCES AVAILABLE UPON REQUEST

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