Sales Manager

APPLICATION FOR CHALLENGING ASSIGNMENTS

KOKILA TALWAR

Mob : 718-***-****

E-mail : ******.*****@*****.***

Address : ***-**- ******** **** ***** Richmond Hill

New York 11419-2711, USA

CAREER SYNOPSIS:

Professional around 16 years’ experience with well-honed expertise in Automobile Industry . Moreover is a Graduate holding Diploma in Computer Application

EMPLOYMENT SKILLS

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations and developed customer rapport

Diplomatically resolved customers complaints on as-needed basis

Ability to follow instructions well and make decisions with no supervision

Motivated and supervised 15+ employees on daily basis

Maintained all record-keeping procedures without error

Delegated responsibilities to employees to meet company’s expectations

Effectively developed telephone communication skills and consistently met quotas

EDUCATIONAL QUALIFICATION:

Diploma in Computer Application

Bachelor of Arts in 1995.

IT EXPERTISE:

Software: O/S –Windows 2000, Windows NT, XP and Windows Vista

Publishing and Graphic Packaging - Adobe Page Maker & Photoshop.

Office Tools: MS Office, Internet, E-mail, and Hardware & Networking.

STRENGTHS:

Strong communication skills. Interpersonal relation.

Leadership qualities. Bold & accurate decision-making.

Ability to work independently & as a team. Willingness to learn.

Self-Confident. Positive approach.

WORK EXPERIENCES & ACHIEVEMENTS:

KOSMO HYUNDAI May 1999 to Till Date

G.T.ROAD, JALANDHAR India

I started my journey in this company from 1999 as Sales executive and after 6 month i promted as sales manager and then after i give my services to my company as General Sales Manager from 2010 to onwords.

General Manager Sales

Duties & Responsibilities

Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis.

Hire, motivate, counsel, and monitor the performance of all used-vehicle sales employees.

Prepare and administer an annual operating forecast and budget for the used-vehicle sales department.

Understand, keep abreast of, and comply with federal, state, and local regulations that affect used-vehicle sales.

Direct and schedule the activities of all department employees, ensuring proper staffing at all times.

Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.

Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.

Develop, implement, and monitor a follow-up system for used-vehicle purchasers.

Maintain vehicle inventory.

Monitor customers' likes and dislikes, lost sales, and dealership sales history and conduct local market analyses to determine which vehicles to stock.

Conduct daily and weekly sales and sales training meetings.

Establish and enforce product-knowledge standards.

Oversee the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.

Communicate daily with the new vehicle sales manager regarding units needed for used-vehicle inventory.

Ensure that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.

Appraise all incoming used vehicles.

Ensure that cosmetic and mechanical reconditioning are performed within the dealership's cost and time limitations.

Plan and control the display of used vehicles.

Establish and control wholesaling activities.

Establish delivery procedures and ensure that delivery includes an introduction to the service department and scheduling of the first service appointment.

Assist in the development of advertising campaigns and other promotions.

Keep abreast of auto auction activity and prices and attend auctions on a regular basis.

Approve all paperwork from auctions and provide proper documentation to the office for purchases.

Notify the used vehicle department manager of anticipated delivery of purchases.

Sales Executive

Achieved unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients.

Assumed responsibility for the entire sales process, including: Getting to know the client via an in-depth interview.

Accommodated the client's product preference via presentation and demonstration.

Prepared the client for ownership with a smooth and thorough delivery that accommodated all of the client's expectations.

Established a sustained consultative relationship with each client.

Followed up with prospects, utilizing various methods of communication.

Developed new business and leads and increased client base through focused personal marketing efforts that included, but not limited to, direct mail, networking affiliations and telemarketing.

Made effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car.

Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons.

NEW YORK EXPERIENCE:

WORKING WITH ACCOUNTANT

HAVING KNOWLEDGE OF DRAKE SOFTWARE AND ACCOUNTING AND SALES TAX

PERSONAL PROFILE:-

Nationality : Indian

Sex : Female

Date of Birth : 09 April 1975

Religion : Hindu

Language Proficiency : English, Hindi,Punjabi

KOKILA TALWAR

Mob : 718-***-****

E-mail : ******.*****@*****.***

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