Customer Service Accounts Receivable
Resume:
MAUREEN MARONEY
Albuquerque, NM 87112
**************@*****.***
References provided upon request
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OBJECTIVE
Seeking a career with a progressive organization where I can utilize my skills, knowledge, and experience.
EXPERIENCE
SME ELECTRICAL CONTRACTORS 2015 - 2016
Accounts Receivable/Collections
Collect and bill for the accounts receivable department
Research customer payment issues
Research account disputes and credits
Work closely with SME and Pacific Fire service departments to ensure rapid and accurate customer invoicing
Prepare work order invoices for SME and Pacific Fire
Prepare and send out monthly customer statements
Review AR aging reports and make collection calls as necessary
Refer accounts to collection agency as necessary
Negotiate payment plans with customers as necessary
Review AR aging report with CFO on a regular, on-going basis
Provide input and suggestions to make our processes better and more efficient
Receptionist
First point of contact for callers and visitors to the office
Answer telephones and route phone calls for SME, Pacific Fire, and NW Wind & Solar
Open and route mail
Manage reseller permits
Flex pass (Orca card) coordinator
Manage office supplies and office equipment
Collect timecards weekly
Manage payroll
Spectrum: Set-up new jobs
Update employee addresses as necessary
Scan permits-make journal entries
Credit Card journal entries
MAUREEN MARONEY
9425 Cordova Avenue NE
Albuquerque, NM 87112
**************@*****.***
References provided upon request
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THE COBALT GROUP (Automotive Internet marketing) 2008 - 2014 Loss Management Specialist
Provided support to entire Accounts Receivable Department
Collecting overdue balances from clients
Researched customer payment issues
Researched account disputes and credits
BOEING EMPLOYEES` CREDIT UNION (BECU) 2007 - 2008
Loss Management Specialist
Handled collections of delinquent accounts, including second mortgage, home equity, credit card and consumer accounts
Worked with customers to bring their accounts current
Provided solutions for customer and BECU to prevent foreclosure and write off
BLUE NILE, INC 1999 - 2007
Order Support Specialist/Customer Service Representative
Conducted investigations of fraudulent orders
Analyzed transactions of fraudulent orders
Worked with credit card companies and banks to ensure that purchases were authorized
Answered high volume of customer phone calls and emails efficiently and accurately
Interviewed and trained new agents
Assisted in developing fraud prevention policies
Resolved customer complaints respectfully and proactively
Organized team building events
SKILLS
Microsoft Office Word, Excel, Outlook, PowerPoint
Fluent in internet navigation and investigation
Analysis of customer behavior with an emphasis on fraudulent behavior and trends Strong attention to detail
20 years of superior customer service experience
10 years of excellent fraud prevention experience
Salesforce/Oracle
Spectrum
Contact this candidate