Customer Service Manager

Wesley Bevelle Jr.

*** ****** ***, **********, ** 35215

Phone: 205-***-****

*************@*******.***

Professional Summary

Focused Operations Manager successful in team performances and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Experience in recruiting, hiring and onboarding. Many years of direct exposure to customers and customer service. Works with business information to drive the best solutions. Experience in working with and through others to plan and organize various projects. Experience of producing significant results through exceptional work ethic and dependability.

Core Qualifications

Inventory control Vendor partnerships

Operations management Account management

Quality management Distribution management

Budget Analysis Process improvement

Professional Experience

Senior Materials Management Assistant

October 2013 to present

Southern Research Institute/OfficeTeam- Birmingham, AL

• Reduce and control expenses by monitoring inventory in the stockroom to minimize shrinkage.

• Maintain a high level of customer service.

• Handle the resolution of customer service issues.

• Ensuring product is delivered to each customer in a timely manner.

• Maintaining proper inventory levels.

Merchandise Control Manager

March 2012 to May 2013

ARAMARK – Birmingham, AL

• Created and justified budgets of over $1M to cover all operational necessities and meet Profit & Loss

(P&L) requirements.

• Supervised and motivated 15 direct labor union reporting employees; fostered their training and development.

• Reduced and controlled expenses by monitoring inventory in backroom to ensure store shrinkage is below company goals.

• Prepared weekly and monthly reports to maintain visibility of inventory as well as reporting of inventory- related issues utilizing the inventory system.

• Negotiated agreements with vendors and local subcontractors, managed payment schedules and purchase orders. Monitored progress ensured timely delivery of orders supplied.

• Complied with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Center.

Assistant District Manager

January 2009 to December 2012

SANICO – Birmingham, AL

• Maintained a high level of customer service.

• Handled the resolution of customer service issues.

• Conducted sale calls in order to obtain new business.

• Actively participated in the training, coaching, and mentoring of service personnel and production workers.

• Ensured product delivered to each customer in a timely manner. Route Service Representative

January 2003 to January 2009

PARAMOUNT SERVICES, INC – Birmingham, AL

• Represented company in daily transactions aimed at increasing company revenue; constantly, worked on the most efficient route to maximize productivity.

• Established rapport with businesses receiving services to ensure effective guidance, support, and service delivery.

• Maintained proper inventory levels at each account; ordered product for customers to ensure accuracy and timely delivery.

Assistant Manager

January 1998 to January 2003

CICI'S PIZZA– Birmingham, AL

• Directed a crew of 10-20 employees on day and night shifts, requiring close supervision; instrumental in hiring new employees and provided training to ensure customers received optimum service.

• Advised management concerning product control, labor guidelines, promotions, inventory ordering, sales reporting and customer service.

• Managed unloading, stocking and maintaining of required inventory levels.

• Prepared deposits, labor schedules, product projections, and financial. General Manager

1995 to 1998

TACO BELL – Northport, AL

• Directed the daily operations of the restaurant; ensured compliance with the restaurant's standards were met.

• Managed 10-25 employees; resolved all conflicts that arose.

• Used computer and specialized software to create schedules, track inventory, enter payroll information and complete daily and week-end paperwork.

• Increased annual sales through efficient management practices.

• Ensured all budgets and cost were met to maximize the bottom line. Assistant Manager

1993 to 1995

HARDEE'S – Tuscaloosa, AL

• Reviewed operations daily to ensure fresh food and a clean environment.

• Closed the restaurant each night; balanced daily cash receipts, inspected premises for cleanliness and security, and locked up.

Education

University of Alabama

Tuscaloosa, AL

B.S., Management

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