Sales Customer Service
Resume:
Bruce A. Deutsch
Livonia, MI *****
***********@*****.***
SUMMARY
Very experienced and successful with customer development, sales and ongoing customer service. I have a very strong technical background and have managed engineering activities. I am also well versed with financial matters and understand P&L statements and budget development. I am familiar with every level of the automotive industry from OEM production and sales to the DIYer.
CAREER EXPERIENCE
Sears Holdings Corporation – Livonia, MI
4/2013 – 3/2016 Sales Consultant
Lawn, Garden and Patio, Tools and Physical Fitness Departments.
U.S. Census Bureau – Detroit, MI
3/2010 – 12/2010 Various field positions
Ford Component Sales, LLC (FCS) – Dearborn, MI
(FCS is a wholly owned subsidiary of Ford Motor Company)
12/01 – 7/05 Vice President, Sales
I managed all sales globally. I acted as VP of Sales for both North American and European Offices. I also continued to manage the Customer Service Department and Sales Engineering Operations in NA. I grew FCS’s business from $30 million to over $100 million.
4/2000 – 12/01 Director, North American (NA) Sales
I managed all sales sectors in all NA markets. Also, began managing the Customer Service Department and Sales Engineering Operations in NA.
Bruce A. Deutsch
***********@*****.***
10/99 – 4/2000 Manager, Aftermarket Sales
I managed all service aftermarket sales. Service aftermarket sales were FCS’s largest sector of business making-up about 60% of total revenue.
11/98 – 10/99 Manager, Remanufacturing Program
I developed the program from the ground-up and implemented all operational details for this new component parts sales program selling to the automotive remanufacturing service aftermarket. During the first full year of program operation the sales exceeded $6 million.
Autocraft Industries, Inc. – Oklahoma City, OK
(Autocraft Industries was previously known as Fred Jones Manufacturing, a Ford Authorized Remanufacturer that sold product directly to the automobile dealerships. Autocraft Industries is part of the Aftermarket Technologies Company (ATC) group of companies. These companies service the OEM automotive industry.)
8/93 -11/98 Manager, OEM Sales – Detroit Sales Office
I was responsible for all automotive OEM customers including New Business Development (GM, Ford, Chrysler and Hyundai). I successfully managed negotiation efforts for all OEM contracts. I also managed Autocraft’s overall Detroit Sales Office Operations including a 12 person 1-800 customer call-in program for Ford dealers in the U.S. and Canada. I implemented and maintained all ISO and QS 9000 quality system requirements for the Detroit Sales Office.
Ford Motor Company (Customer Service Division) – Dearborn, MI
6/90 -8/93 Sales and Marketing Manager – General Office, Remanufactured Products Department
12/87 – 6/90 National Sales Representative – General Office, Remanufactured Products Department
12/86 – 12/87 Dealer Parts Zone Manager – Detroit District Field Sales Office
Bruce A. Deutsch
***********@*****.***
4/85 – 12/86 Dealer Service Zone Manager – Detroit District Field Sales Office
10/84 – 4/85 Owner Relations Lead Analyst – Detroit District Field Sales Office
6/84 – 10/84 Litigation Prevention Analyst – General Office, Legal Department
1/84 – 6/84 Owner Relations Analyst – General Office, Owner Relations Department
EDUCATION
Pittsburg State University, Pittsburg, Kansas 12/83
BS – Automotive Technology, Dealer Operations Management Option GPA 3.20/3.90
Member of the Society of Automotive Engineers
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