Customer Service Office

CAREER OBJECTIVE

Energetic multitasked seeking a challenging position as a Receptionist bringing superb front desk skills and clerical abilities in order to provide the company with exceptional customer care and administrative services.

SKILLS

●Apple or Macintosh Computers

●Outlook

●Internet Explorer

●Personal computers

●General Office Equipment

QUALIFICATIONS SUMMARY

●General office skills

●Knowledge of MS office

●Excellent communication skills

●Detail-oriented

●Ability to multi-task

●Possess strong data entry and office skills

●Good time management skills

●Excellent telephone etiquette

●In depth knowledge of administrative and clerical protocols

●Knowledge of customer services practices Personable and Polite

●Basic safety knowledge

●Ability to work in extreme hot or cold environment as well as possibly long and varied hours occasionally

WORK EXPERIENCE

November 2015 - November 2015

OfficeTeam: Houston, TX - Customer Service

●Greet patrons attending events.

●Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

●Count and record number of tickets collected.

●Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.

March 2014 – August 2015

Che Inc.: Houston, TX - Receptionist

●Open office in the mornings and close down in the evening

●Greet office visitors

●Maintain cleanliness of the office premises

●Maintain inventories and supplies

●Complete check requests and purchase orders

●Assist HR with hiring procedures and related paperwork

●Provide data support to all departments in a courteous and professional way

●Well versed in managing multiple line phone system and handling multiple incoming calls simultaneously

●Demonstrated ability to answer queries of visitors and direct them to the right person

●Committed to provide exceptional customer service to clients and coworkers

●Excellent knowledge of administrative and clerical procedures

●Adept at giving accurate and detailed information to visitors and callers

●Able to handle difficult clients tactfully

●Expert user of MS Word, Excel, Outlook and front desk software applications

●Special talent for scheduling appointment, managing calendars and maintaining conference rooms

●Proven record of performing clerical duties such as scanning, photocopying and collating

●Thorough understanding of monitoring visitors’ access and issuing passes

● Extremely capable of keeping reception area clean and organized

●Expert in ordering, receiving and maintaining office supplies

February 2015 - March 2015

Adecco: Houston, TX - Customer service

●Greet patrons attending entertainment events.

●Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

●Guide patrons to exits or provide other instructions or assistance in case of emergency.

●Maintain order and ensure adherence to safety rules.

●Provide assistance with patrons' special needs, such as helping those with wheelchairs.

●Direct patrons to restrooms, concession stands and telephones.

●Settle seating disputes or help solve other customer concerns.

●Assist patrons in finding seats, lighting the way with flashlights, if necessary.

●Search for lost articles or for parents of lost children.

●Count and record number of tickets collected.

●Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.

●Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.

●Manage inventory or sale of artist merchandise.

●Give door checks to patrons who are temporarily leaving establishments.

●Page individual's wanted at the box office.

November 2014 - November 2014

Host Gators: Houston, TX - Customer Service

●Answer user inquiries regarding computer software or hardware operation to resolve problems.

●Enter commands and observe system functioning to verify correct operations and detect errors.

●Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

●Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

●Advise customers of necessary actions and strategies for debt repayment.

●Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

●Locate and monitor overdue accounts, using computers and a variety of automated systems.

●Answer customer questions regarding problems with their accounts.

●Record information about financial status of customers and status of collection efforts.

●Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

●Receive payments and post amounts paid to customer accounts.

●Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.

●Monitor the system for equipment failure or errors in performance.

●Respond to program error messages by finding and correcting problems or terminating the program.

●Notify supervisor or computer maintenance technicians of equipment malfunctions.

●Answer telephone calls to assist computer users encountering problems.

●Record information such as computer operating time, problems that occurred, and actions taken.

July 2014 - September 2014

Randstad: Houston, TX - Packaging

●Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.

●Load materials and products into package processing equipment.

●Record product, packaging, and order information on specified forms and records.

●Measure, weigh, and count products and materials.

●Mark and label containers, container tags, or products, using marking tools.

●Assemble, line, and pad cartons, crates, and containers, using hand tools.

●Obtain, move, and sort products, materials, containers, and orders, using hand tools.

March 2014 - May 2014

Pride staff: Houston, TX - Mail clerk

●Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.

●Sort and route incoming mail, and collect outgoing mail, using carts as necessary.

●Weigh packages or letters to determine postage needed, using weighing scales and rate charts.

●Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.

●Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.

●Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures.

●Use equipment such as forklifts and automated 'trains' to move containers of mail.

April 2014 - June 2014

Pro-logistics: Houston, TX - Order puller

●Compute prices of items or groups of items.

●Place merchandise on conveyors leading to wrapping areas.

●Requisition additional materials, supplies, and equipment.

●Count or estimate quantities of materials, parts, or products received or shipped.

●Weigh or measure materials, equipment, or products to maintain relevant records, using volume meters, scales, rules, and/or calipers.

●Compute product totals and charges for shipments.

●Unload or unpack incoming shipments.

●Sort products or materials into predetermined sequences or groupings for display, packing, shipping, or storage.

●Store samples of finished products in labeled cartons and record their location.

●Inspect incoming loads of waste to identify contents and to screen for the presence of specific regulated or hazardous wastes.

October 2013 - December 2013

Employee Solutions: Sugar land TX - Assembler

●Perform quality checks on products and parts.

●Rotate through all the tasks required in a particular production process.

●Shovel, sweep, or otherwise clean work areas.

●Package finished products and prepare them for shipment.

●Rotate through all the tasks required in a particular production process.

July 2012 - August 2013

Airserv Corp: Houston, TX - Customer Care Agent

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

●Check to ensure that appropriate changes were made to resolve customers' problems.

●Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

January 2012 - April 2012

Fitness Connection: Woodlands, TX - Front Desk Associate

●Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

●Transmit information or documents to customers, using computer, mail, or facsimile machine.

●Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

●Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

●File and maintain records.

●Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

●Receive payment and record receipts for services.

●Enroll individuals to participate in programs and notify them of their acceptance.

●Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

●Recommend products to customers, based on customers' needs and interests.

●Provide customers with product samples and catalogs.

●Monitor market conditions, product innovations, and competitors' products, prices, and sales.

●Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.

●Check stock levels and reorder merchandise as necessary.

September 2010 - August 2011

Sears Holdings Corporation: Woodlands, TX - Merchandize Customer Agent

●Responsible for ensuring that the stacking and storage of the inventory are maintained in a proper way

●Handle the tasks of selecting merchandise and filling up of purchase orders and other related documents

●Responsible for updating damage, loss, and discrepancies in the purchased inventory to the merchandise manager

Responsible for replenishing the goods and supplies in the store

Perform the tasks of building and maintaining good rapport with suppliers for purchase of merchandise for the store

EDUCATION

Houston Community College. Houston TX

Undergraduate, December 2018

High School Diploma

AWARDS

Given a Certificate as one of the best Employee of the year.

REFERENCE

Will be pleased to provide upon request.

Contact this candidate