Manager Management

Kimberly Thomas-Shaw

San Jose, CA 831-***-**** ********.******@*******.***

Director of Administration and Operations

Proactive, Director of Administration with a history of managing the overall daily operations in fast-paced environments. Recognized and valued as a discreet and knowledgeable manager and partner, with the ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns. Reputable for developing, implementing, and communicating policies and objectives, handling unforeseen issues, and serving as a liaison to clients, internal staff, and external contacts.

areas of expertises

• Contract Negotiations

• Travel Planning

• Meeting & Events Management

• Client Relations

• Expense Reporting

• Project Management

• Vendor & Supply Management

• Issue Resolution

• Special Projects

• Technology Management

• Staff Hiring & Training (HR)

• MS Office & Google Docs

professional History

HealthExpense, Inc.

6/1/2015 Current

Sunnyvale, CA

Executive Assistant to CEO & Office Manager

Deliver firsthand support to senior leaders and decision makers while managing a variety of key functions including establishing the companies HR policies and procedures. The company was in a period of rapid growth and I played a critical role in creating a stable operational base for the company including Human Resources processes, tools and templates; financial management (accounting, reconciliation, and reporting) and also supported client management and billing. Established the Client Services Department by development the tools, processes and procedures and hiring staff. On board all new employees, including employee relations experience with Immigration law and visa applications. Coordinated Board packages for meetings – gather/proofread information and assemble for distribution.

- This was a comprehensive support role across company functions, including HR and Finance. Challenged and regularly tapped by the company CEO to assist with high-staked projects and a variety of needs that arise in a start-up environment.

- Played a key role in communicating/clarifying expectations for employees by assisting with writing of Employee Handbook.

- Contributed to cost-savings effort by researching alternative travel and events management agencies. Prepared a detailed spreadsheet that identified savings.

SANTA LUCIA ENGINEERING

10/1/2012 4/1/2015

Carmel by the Sea, CA

Executive Assistant to CEO & Director of Administration

Played pivotal role in fast-moving business environment, providing assistance to the company leaders and managing staff. Responding immediately to shifting priorities/deadlines while expertly handling all aspects of managing daily operations. Served as point of contact for CEO when traveling, or off-site.

- Handled staffing issues, responsible for pre-hire screening requirements. Reviewed hiring procedures to ensure all staff was compliant within California hiring guidelines.

- Implemented weekly staff safety meetings, following State regulations for compliance. Maintained a three-year safety record with no accidents on the job.

- Worked with outside contractors, architects, city officials on project bids and estimates. Built lasting relationships and open communications.

KPS Health/Group Health Cooperative

3/1/2009 3/1/2012

Seattle, WA

Executive Assistant to VP Sales and Marketing, Licensed Sales Lead, Event Manager

As “right hand” to the Vice President of one of the largest health insurance firms in the US, and supporting a staff of 38 including 4 Directors, maintained full calendar and schedules, coordinated travel and sales events during open season. Planned all aspects of events when launching new products. Managed heavy client contact, serving as liaison between brokers and sales associates. Watched legislation move through the House and Senate and reported on the effects. Moved on to obtaining Series 5 license to sell health and life insurance to better serve staff and clients. Completed LEAN training certification and CSR training course.

- Contributed cost savings measure by cutting spending on promotional items by utilizing balance of stock from past years resulting in a cost savings of 25k.

- Certified Meeting Planner, successfully launched new product to the market that included multiple vendors and over 500 attendees.

- Worked with both Group Health and KPS Board as KPS came out of receivership and under Group Health. Coordinated meetings, took minutes, prepared packets.

ACCEL APPRAISAL SERVICES

2/1/2000 2/1/2009

Houston, TX

Director of Business Development and Administration

Helped established the first residential appraisal office which performed web based appraisals. Pioneered a software program that allowed Mortgage companies, title companies to order appraisals online and receive appraisals online. Successfully grew the company to include a full service real estate shop offering online ordering of inspections, appraisals, surveys and mortgages. The company sold the customer list in 2009 to a subsidiary of GMAC.

- Pioneered first online residential appraisal ordering system. All appraisers were equipped with wifi in vehicles allowing them to upload and submit appraisal within a 24-hour window. Revolutionized the appraisal business when fax or mail was the only way to receive appraisals.

- Managed, trained and developed all company processes and policies. This included compliance with all state appraisal board standards.

- Orchestrated marketing processes, gathered vendor information and prepared proposals for presentations and clarifications to clients. Maintained strong Broker relationships to enhance companies position in the market place.

Compaq Computer Corporation

1/1/1993 1/1/2000

Tomball, TX

Editor, Laptop Division, Briefing Center Manager

Worked with internal team members to obtain an in-depth understanding of the product and documentation requirements. While writing easy to understand user interface text, online help and developer guides. As a Briefing Center Manager coordinated the on site meeting with high level clients and the appropriate department officials. This included arranging all travel, media and managing a staff of four coordinators and catering staff.

Education

Project Management Fundamentals

Olympic College – Poulsbo, WA

Advanced Administrative Studies – Microsoft Advanced Cert.

Olympic College – Poulsbo, WA

Events Management and Design

California State University

AA in Business Management

Bradford School of Business – Houston, TX

CMP Certified – Certified Meeting Planner

SHRM Certified – SHRM is the world’s largest professional association devoted to human resource management

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