Customer Service Administrative Assistant

Janette Bemis

*******.*****@*****.*** Cell:262-***-**** http://www.linkedin.com/in/jabemis

Data Analyst / Administrative Assistant

Data Analyst / Administrative Assistant who is dedicated with a determination to succeed, specializing in master data management, implementation, training and managing business applications. Resourceful and organized with a strong attention to detail. Strong interpersonal skills with excellent written and oral communication skills. Team oriented as well as independent and creative with a great work ethic and an absolute understanding of superior customer service. Always presents a professional attitude and personality allowing for successful building and maintaining of professional relationships. Willing and able to learn new business applications and adapt with changing environments.

Skill Highlights

Self-motivated and able to work independently under

Time Management skills including

pressure

prioritizing work activities

Efficient Communication skills to provide

Hands-on and proactive

the proper daily functions with all related departments

Strong problem

solving/troubleshooting skills

Experienced in various business operation applications, SAP and Microsoft applications

Professional Experience

Data Specialist

September 2014 – Current

MobileDay – Boulder, Colorado (Remote)

MobileDay app launches users into any call, conference bridge, or online meeting

Evaluate incoming data for one touch dial in app

Validate dial-in sequences

Billing Specialist/Engineering Assistant

September 2014 – July 2015

Pauley Construction Company – Mead, Colorado

Review design plans, create As Built drawings for submittal to client Engineering Department

Perform day to day financial transactions including, entering, verifying, classifying, and posting daily field reports

Track Change Orders

Keep track and request weekly Purchase Order updates

Prepare and submit bills

Verify discrepancies and resolve client’s billing

Senior Systems QC Specialist/Gatekeeper

October 2007 to November 2013

Meyer Material Company – Des Plaines, Illinois

Achieved set-up, implementation and training protocol of Industry specific applications, such as Quadrel, COMMANDseries, SalesForce and SAP Systems in the Ready Mix Division.

Maintain, coordinate and communicate functions of COMMANDseries, Quadrel and SAP Systems to maintain daily flow of business.

Key User Role – Acted as Mentor and Coach for US users in business applications.

Manage interactions within Operations, Sales, O2C and Customer Master Department to maintain proper functions & compliance requirements and resolve issues in a timely matter.

Assisted in Process Improvement testing

Specialized Project – assisted in set-up of Quadrel and COMMANDseries integration with SAP for the US Regions.

Store Operator/Batcher

June 2001 to October 2007

Meyer Material Company – Oak Creek, WI

Operate Eagle Batch Plants.

Assist in Dispatching of Ready Mix Orders.

Provide support to Regional and Area Manager and Sale Representatives.

Troubleshoot customer concerns and provide product information.

Assist in Cartage Payroll Preparation.

Handle vendor/supplier relations and order processing.

Coordinated set-up, opening and operations of Contractor Supply Centers.

Handled special projects as assigned

Administrative Assistant

April 1995 to September 2001

Kenosha Testing and Engineering, Inc. – Kenosha, WI

Provide Administrative and Secretarial support to the President and Senior Engineers.

Implemented WIND2000 program and transfer system data.

Handled all business financial information including: accounts payable, accounts receivable and month-end financial statements.

Preparation of Geotechnical, Forensic and Construction Material Testing reports, daily reports and correspondence.

Control all personnel files and new hire procedures and training, including conducting initial interview for office personnel.

Control budget and purchasing for office supplies, lab equipment, and field operating equipment. Participate in daily coordination of engineer and technician staff.

Troubleshoot questions concerning client reports and project billing.

Handled special projects as assigned.

Technical Skills

Microsoft Office, Outlook, Lotus Notes, Gmail, Chrome, Explorer, SAP, SalesForce, Quadrel, COMMANDseries, COMMANDbatch

Volunteer Experience & Causes

New Life Church – Volunteer on Resource Team, Greeting Team and Cleaning Team

Attend Life Group two nights a week to connect with God’s Church and Do Life together

Calvary Relief – Volunteer Clean up at the River Church – Lyons, CO

December 2013

Great Lakes Church – Assisted in Launching the Racine, WI Campus – Volunteered on Usher Team

April 2012 – September 2013

Children International – Sponsor Mom for Jose Luis Baraquiel who is 16 years old and lives in the Philippines

June 2006 to Present

Feed My Starving Children – Volunteer Food Packer at the Schaumburg & Libertyville, IL locations

November 2012 – February 2015

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