YACHI GANDHI

*/** ****** ******, ******* ****, NSW

E-mail:acvy1b@r.postjobfree.com

Contact: 046*-***-***

Career Objective:

To attain a responsible position in the hierarchy of the department where I can effectively utilize my customer service & administration skills and experience for organization’s productivity and to further grow my credentials along with the growth of organization.

Experience:

Employer: NUS Consulting Group, Sydney

Designation: Client Service Coordinator

Duration: July 2015 – present

Roles & Responsibilities:

Manage energy accounts of business customers; conduct tenders for electricity and manage procurement of electricity, manage electricity contracts.

Communicate and coordinate with national and international clients to assist with their multi-site business locations to manage their electricity accounts

Liaison and negotiate prices with energy retailers for client contracts.

Respond to phone inquiries and resolve complaints.

Provide secretarial support to Managing Director and provide operational and administrative assistance to sales and operation team.

Procurement of office supplies.

Organize flight bookings, car bookings and hotel reservations for the company

Manage the operations report on weekly.

Employer: Gujarat State Fertilizers & Chemicals LTD. INDIA

Designation: Administrative Officer

Duration: 3 years & 4 months (November 2011 – February 2015)

Roles & Responsibilities:

Meeting & Greeting visitors, answering calls resolving queries on phone as well as mail. Taking customer feedbacks and report conciliation.

Maintaining liaison with company’s associated agencies, internal & external stakeholders, communicating with the guests, top executives and directors to meet their operational requirements, diary management, travel arrangements.

Creating Invoices, Purchase orders, tender notices and making the payments to suppliers by using SAP, filing, scanning, data entry and database management, and preparing PowerPoint presentations, reports on MS Excel.

Managing the functioning of a 40 rooms Guest House of the company and planning & arranging the corporate events and meetings, catering arrangements, visits of bureaucrats and VIP clientele.

Co-ordination with accounts department and material management department for status of orders generated.

Manpower management, training, planning duty roasters, allocating work schedule of staff.

Financial controlling, Budget Planning, Menu planning, processing tenders and quotation, procurements, RFQ’s and maintaining billing cycle of services hired.

Employer: Wings, Air Hostess & Hospitality Training. Gujarat. INDIA

Designation: Trainer & Counselor

Duration: 6 months

Roles & Responsibilities:

Communicating with the incoming apparent clientele and counseling them regarding the course.

Providing a virtual tour of the Institution and interacting with them to explain them future prospectus of the course.

In class training to students for Cabin Crew Training, Front Office, Housekeeping and Hospitality Etiquettes.

Training the students for interview preparations.

Employer: ITC, WelcomHotel, Vadodara.

Designation: Trainee

Designated Areas of Work:

Front Office: 6 weeks

Reservations: 4

Housekeeping: 4 weeks

Guest Service Executive: 6 weeks

Banquet Sales: 4 weeks

Educational Qualification:

Bachelors of Science in Hospitality & Hotel Administration

Institute of Hotel Management, Ahmedabad (INDIA)

2008-2011

Computer Literacy:

SAP, Microsoft Word, Excel, PowerPoint (MS Suite).

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