Office Assistant

Profile

Government Travel Coordinator-A highly organized and detail-oriented Travel Coordinator professional with 12+ years of Administrative experience supporting government staff with superior time management and excellent communication skills.

I have the ability to multi-task while maintaining great attention to detail.

Ability to work in a fast paced environment independently or within the framework of a team.

Strong Communication skills self-starter, responsible, dependable, reliable, organized, excellent attention to detail, responsive, interpersonal and time management skills, with a positive attitude.

Software Applications: MS office suites 2007/2010/2013/2016, Lotus Notes, Internet Explorer, Chrome, Gov-Trip, Concur (CGE), POTS, QVR, IMPACTll, Meeting One, SPRS, IAR, Scanning technology, SharePoint 2010, AMBIS, ITMS, ITAS, InCEP, Visio, NBS Oracle and an Active Security Clearance.

Professional Experience

(NLM), National Library of Medicine, NIH, Bethesda, MD May 2016 to Present (contractor)

Job Title: Program Support Assistant

Actively engages in the hiring process, human resource specialist from start to finish.

Process local, domestic and international travel and vouchers for staff.

Serves as Travel Planner for all travel arrangements, domestic, foreign and local. Booking flights, hotels, rental cars, trains, verifies up-to-date passports and visas

Prepares staff vouchers upon return of trip.

Serves as a timekeeper for staff

Order supplies from OAMAS for staff

(NIAID), National Institute of Allergies and Infectious Diseases, NIH, Bethesda, MD May 2014 to July 2015 (contractor)

Job Title: Administrative Assistant.

Maintained records and delete others in compliance with confidentiality, integrity, and access requirements, including requirements for records maintenance and disposal

Prepared travel arrangements, including coordinating with the AO to ensure NIH compliance.

Prepared pre travel arrangements using Concur (CGE)

Prepared staff vouchers upon return of trip.

Worked closely with the NIAID property coordinator to increase accuracy of records and quick labeling of equipment in a timely manner.

Served as the travel system representative, using Concur.

(NHGRI), National Human Genome Research NIH, Rockville, MD October 2013 to March 2014 (contractor)

Job Title: / Program Assistant to Senior Program Director

Maintained the daily management of fast changing office environment and the demands in the medical arena.

Coordinated travel plans for domestic and international travel via GovTrip booking system with less than a 5% error rate for each traveler, process passport renewals, visas and related travel documents, prepare travel folders and related meeting materials and process related expenses for reimbursement.

Trained new administrative personnel in the use of the agency mandated travel program (GovTrip).

Monitored documents to ensure the format and appropriate policies/procedures are correctly carried out.

Scheduled seminars, phone conferences, meetings and training classes.

Electronically compiled daily, weekly and monthly reports from online databases & distribute to staff.

Developed an organized filing system that allows for easy retrieval of information in a timely manner.

Tracked helpdesk request submitted for the office to ensure issues are resolved in a timely manner.

Organized an ordering system for the office to request office supplies, and schedule technical maintenance on existing equipment.

Entered procurement items into POTS

NICHD, (Eunice Shriver Kennedy) Prenatal Perinatology Branch, Rockville, MD, April 2012 to October 2013 (contractor) Job Title: Operations Coordinator

Transferred to the NICHD Institute at NIH in April 2012

Received rough drafts for the budget and finalized in spreadsheet for NIH’s FY 2012 submission to Congress.

Schedule meetings and appointments; and coordinate conference calls.

Coordinated travel arrangements (air, hotel accommodations, ground transportation, and i.e. car rental, taxis and shuttle service) with travel agency and using the GovTrip and calling Omega.

Reviewed procurement requests, justify requests, processed and submitted based on: (market conditions, pricing, and specifications), prepared draft of final contracts and issued solicitation documents, performed detailed analysis of bids or proposals received, while adhering to procedural guidelines for purchases.

Properly safeguarded sensitive information contained in government files and strategically reorganized files in three areas of the office in a timely fashion.

Maintained all office equipment and contacted technician to arrange for repairs of equipment; contact helpdesk professionals when needed for computer related issues.

Coordinated all resources and support for operation to include domestic and international travel.

Provided daily planning and scheduling of domestic and international travel itineraries booking reservations, obtaining tickets, and arranging for government or commercial transportation of personnel

NIH/NCI Center for Cancer Biology, Rockville, MD, June 2011- April 2012

Job Title: Program Coordinator (Contractor)

Provided administrative/secretarial support including answering telephones and assisting visitors.

Distributed incoming mail, distribute to staff, processed all outgoing mail and materials.

Ability to multitask in a fast-paced environment with an emphasis on quality.

Established a user friendly filing system which allowed for easy retrieval of information in a timely manner to process action requests efficiently.

Process travel thru GovTrip for review staff.

Provided post meeting assistance i.e. at teleconference meetings and hotel

Prepared draft summary statements for (SRO)

Uploaded grants, summary statements, meetings etc. into SharePoint

Collaborated with staff on meeting preparation, i.e. hotel, in-person meeting support, travel assistance for reviewers

Substance Abuse and Mental Health (SAMHSA), Rockville, MD March 2009 to April 2011

Job Title: Staff Assistant (Contractor)

Organized meetings, including booking rooms, ordering lunch, confirming attendee list, etc.

Worked with external vendors to facilitate catering, printing, and other meeting materials

Maintained Director and Senior Director calendars

Prepared requisitions for supplies, equipment and or repairs based on office needs

Ensured booking of relevant meetings and events in the calendar

Office of Inspector General (OIG), Washington, D.C., September 2008-March 2009

Job Title: Staff Assistant (Contractor)

Updated payroll and On board staffing reports for 5 components bi-weekly

Scheduled meeting for staff using Outlook.

Prepared budget reports and monitored institutional spending

Analyzed monthly department budgeting and accounting reports to maintain expenditure controls

Reviewed the budget for travel with the Administrative Officer

Properly safeguarded sensitive information contained in government files and strategically reorganized files in three areas of the office in a timely fashion.

VERIZON Communications, Silver Spring, M.D. November 1998-June 2008

Job Title: Assignment Administrator

Dispatched technicians to repair problems with various systems in the regions

Identified, analyzed and resolved problems, making decisions with confidence

Updated and maintained various databases

Expedited service orders and work requests

Answered and Handled calls for information and problem resolution from: installation, maintenance, special services, construction, central office and business office personnel

Properly safeguarded sensitive information contained in government files and strategically reorganized files in three areas of the office in a timely fashion.

Maintained proactive relationships in dealing with staff in a fast paced environment while maintaining professionalism at all times.

Updated orders using support systems such as LMOS, TIRKS, ASOP, SWITCH, PAWS, and others.

Education

Pace University, New York, NY

John Jay High School, Brooklyn NY

Recent Training

Information Security Awareness Refresher Certificates 2008 thru 2015

NIH Annual Ethics Training Certificates 2008 thru 2015, Certificate of Completion

Received CFC Appreciation Certificate from Dr. Fauci on March 2015

Concur Travel Training 2014

Microsoft Office 2013

Public Speaking training March 2012

GovTrip Travel Training taking in January 2010

Gelco Travel Training taking in October 2008

Specializing in Domestic, Foreign, and Sponsored travel

SharePoint 2010 Training /January 2016

Awards

Time off Awards: March 2011 / March 2012

Cash Incentive awards: March 2009 - 2010/March 2015 CFC Certificate of Appreciation Award

Classes

Timekeeping Training Tactful Communication Using your Influence & Credibility

Working As A Team Career Planning and Development Business E-mail Conventions

Individual Development Plans Conflict Resolution Workshop Writing Correspondence

Improving Core Listening Skills Get Results without Authority Time Management Basics

Presentation Development & Delivery Writing Correspondence

Currently taking DBA course will complete May 2016

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