Customer Service Sales
Resume:
Anita F. Miller
***********@*****.*** www.linkedin.com/in/anitamiller1
Distinguished Toastmaster
CAREER SUMMARY
Cost Analyst, with DoD manufacturing & warranty background, has the ability to perform budget analysis, financial reporting to remain in compliance with Government auditors, streamline work processes and implement new policies and procedures to increase productivity and efficiency; strong communication & leadership skills. Has experience and knowledge of billing, accounts receivable, collections, accounts payable, and sales & marketing. U.S. Citizen with the ability to obtain a security clearance.
SUMMARY OF QUALIFICATIONS
Cost & Variance Analysis Risk Analysis Microsoft Office Suite
Data Analysis SAP Accounting System Problem Solving Skills
Budget Preparation & Analysis Cost Element Analysis Attention to Detail
Trend Analysis FAR/DFAR Knowledge Lifelong Learner
PROFESSIONAL DEVELOPMENT
Member of High Performance Leadership Panel (Toastmasters) 2015
Key Note Speaker – Association of Nutrition & Foodservice Professionals (ANFP) 2014
“Nuts & Bolts – Keeping Your Life Together”
Division E Governor – Toastmaster International - Led 5 Area Governors/35 clubs 2012 - 2013
Earned President Distinguished Division 2013
Distinguished Toastmaster (DTM): Highest Award in Communication & Leadership 2011
PROFESSIONAL EXPERIENCE
Corporate Trainer, Marketing Administrator & 2014 - Present
Team Lead Outside Event Consultant (Full Time)
Bath Fitter, Westminster, MD
Build team efficiency rate 60% by providing training of company employees on how to engage in conversation with prospective customers, and generate lead cards by utilizing corporate marketing tools
Increase leads and confirm appointments by marketing a free no-obligation estimate for bathroom remodeling at trade shows, conventions, major malls, carnivals, BJ’s, Art Festivals, etc.
Improve customer relations by explaining the benefits of Bath Fitter’s products and warranties to customers
Enhance customer service relations by contacting the scheduling department to set-up urgent sales appointments within 5 days from the date of the event
Increase company venue opportunities by researching the internet for new/upcoming inside/outside events and notifying upper management of findings
Expand company’s efficiency by confirming outside event venues and contact information per corporate schedule; such as dates, locations, early arrival times for set-up/tear down crew, in addition to Outside Event Consultants; by utilizing the internet to verify venue information via flyers, company/venue websites and /or calling the point of contact for the event
Improve company’s efficiency 60% by creating a spreadsheet to document venue discrepancies vs Corporate schedule found during confirmation period for upper management’s review, thereby having the ability to implement any changes
Earned 10th out of 600 employees in the Northern Region in conversion/sales in the company, and obtained a 47% conversion rate for June, 2016
Quality Control Proofreader 2015
Patents Ink, Pikesville, MD
Improved the quality of final product by proofreading patent technical drawings for imperfections of original drawings versus illustrators drawings
Increased the quality of the product by making suggestions to the illustrator on how to improve the drawings
Decreased errors of the new illustrators by identifying their mistakes to the team leader, and getting additional training for them
Resigned; a mandatory signature required for a non-competitive disclosure clause of not working for someone associated with the company for three years
Sales Coordinator (Contractor) 2015
MD Specialty Cleaning, LLC, Baltimore, MD
Contacted businesses in Baltimore Metro area to offer a free quote for janitorial services
Distributed flyers to help generate new business
Made outbound communications to prospective customers, via telephone or email to explain services available
Spoke with management regarding qualifying companies and qualified opportunities
Provided a weekly Excel spreadsheet with actions taken
Validation Auditor (Contractor) 2014 - 2015
Cigna Health Insurance, Baltimore, MD
Decreased patient billing issues 70% by assisting in resolving and processing non-formulary prescriptions for pharmacies throughout the United States
Increased customer relations 80% by calling pharmacies daily; notifying them of the situation and provide a solution to process a 30 day supply for non-formulary prescriptions for the insurance member
Credit Correspondent 2013
Stanley Black & Decker, Towson, MD
Accounts Receivables: Increased customer relations and revenue 65% by providing clients with copies of invoices and statements of outstanding bills
Collections: Decreased Aged Receivables by 65% researching disputes and applied solutions to Aged Receivables accounts & sent out delinquent letters when deemed necessary
Delinquent Accounts: Increased management awareness by documenting actions taken in SAP Get Paid tracking systems
Program Cost Control Analyst II & Warranty Administrator 2006 - 2012
Northrop Grumman, Sykesville/Elkridge, MD
Performed data analysis to identify trends of previous years cost elements and developed a $4 million Warranty budget
Tracked results of warranty spending and increased cost visibility by implementing a weekly download of charge numbers, to ensure charge numbers did not exceed allotted expenditures
Analyzed Warranty clauses to identify risk mitigation, financial reports, and Warranty allocation requests for warranty funding
Prepared monthly financial visibility reports and charts for management’s use in forecasting upcoming expenditure decisions, and responded to internal customers’ questions regarding Warranty related issues
Obtained accurate financial reporting and adhered to compliance with the government regulations by recommending and implementing Warranty cost to be entered into Warranty Database in real value, instead of rounded numbers
Maintained compliance with government regulations by providing Defense Contract Management Association required quarterly, semi-annual and annual reports
Ensured test/evaluation and correction claims were resolved in a timely manner; interacted with Warranty Administrators, Claims Processors, and internal customers to resolve any discrepancies
Increased efficiency and decreased manufacturing downtime by opening and closing charge numbers for eight repair centers throughout the United States, while handling a multitude of different projects, including research within tight deadline
Ensured timely compliance with government regulations by generating a weekly expired date report; consulted with responsible Warranty Administrators to seek corrective action on expired charge numbers
Credit Manager 2006
Integrated Recruiting Consultants, Columbia, MD
Led a team of five and developed a plan to decrease the high volume of Accounts Receivables and gaps in the collection process during a critical transitional phase of the Accounts Receivable department
Documented and implemented plans of action throughout the Accounting department, to ensure continuity of collections and billing procedures for future efforts
Reduced Accounts Receivable by sending copies of outstanding invoices, followed up with phone calls to establish payment schedules and/or resolve billing issues
Improved customer relations by billing clients in a timely manner, followed up with phone call to ensure all information is accurate
Additional Manufacturing Experience
Program Cost Analyst, Industrial Engineering Assistant 1980 - 1988
Routing Clerk, Document Control Clerk
Westinghouse Electric Corporation, Baltimore, MD
Decreased hourly employees errors 65% by monitoring elapsed hours vs clock hours, hence corrected the errors manually in the manufacturing system
Increased manufacturing efficiency 65% by working with the first line supervisors in educating them on the manufacturing system; hence they were able to teach the hourly employee the proper way of clocking on and off a job
Decreased errors by correcting the routing directly on the floor to match the work stations of the hour employees
Increased visibility of the progress of the hourly employees by creating A to Z explanation of the errors made, and presented this report to each of the first line supervisor daily
Worked with manufacturing drawing
Typed and edited proposals for the Document Control Department
Secret Clearance: 1980 - 1988
EDUCATION
BS in Business Management; University of Phoenix, 3.89 GPA; National Dean’s List
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