Customer Service Administrative Assistant
Resume:
LATAE S. EVERETT
Harrisburg, PA 17104
************@*****.***
OBJECTIVE: To obtain a long-term, full time position that will allow me to use to my experience and allow for additional learning opportunities.
WORK EXPERIENCE:
Best Western Plus Harrisburg, PA 02/2016 Present
Front Desk/Housekeeping
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
County Wide Staffing/Liberty Distribution Company Harrisburg, PA 6/2015 01/2016
General laborer
Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
Sort cargo before loading and unloading.
Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo boards.
Kimistry Salon Harrisburg, PA 7/2012 05/2015
Administrative Assistant
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
American Personnel & Management Consultant Harrisburg, PA 6/2012 12/2012
Customer Service Rep
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Don’s and Diva’s Salon Harrisburg, PA 4/2009 6/2012
Administrative Assistant
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints from customers or the public.
File and maintain records.
Williams Sonoma Camp Hill, PA 11/2006 3/2009
Customer Service Rep.
Communicate with customers via phone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions and/or transactions.
Check to ensure that appropriate changes were made to resolve customers' problems.
DDSP Mechanicsburg, PA 10/2003 10/2006
Distribution Process Worker
Analyze quality control test results and provide feedback and interpretation to production management or staff.
Monitor performance of quality control systems to ensure effectiveness and efficiency.
Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
EDUCATION
HACC Criminal Justice Currently Enrolled
John Harris High School General Studies 1993 1997
SUMMARY OF QUALIFICATIONS
Bendi Mast, Electric & Gas Forklift, Stand Up Lift, Stock Selector, Tugger Cherrier Picker, Microsoft Office, Microsoft Words, Windows 2010, Data Entry (15,000 kph), Typing (40 wpm), Fax, File
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