Customer Service Manager

Florencio Grasetti C

Independent Contractor

Canton, GA

*********@*****.*** - 770-***-****

To obtain a position that will allow me to utilize my administrative and technical skills and experience. WORK EXPERIENCE

Installation Specialist

ITC Service Group/Googlefiber - Kansas City, MO - March 2015 to September 2015 Responsibilities

As a fiber technition I work both inside and outside of home and bussiness responsible for installation of the new integrated digital TV and high speed Internet services. Experience working with cat5, cat5e, cat6, and cox wiring, knowledge of basic electricity as it relates to telecommunications connect fiber optic jumpers and drop

(Arial, buried and plenum ) splicing of fiber drop connector, install ONT and power supplies, install Internet hubs and routers utilizing MOCA technology.

Independent Contractor

CUMI Charter - Marietta, GA - April 2009 to March 2015 Prepare for Installations by reviewing installation orders. Planning installations by evaluating location, laying out equipment and wiring plan. Install equipment by running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards. Verify system for correct functionality and performance by testing equipment and connection and identifying and correcting any issues. Maintaining accurate records through documenting installation. As an installation tech I am responsible for providing customer excellent service.

Office Manager

Harold's Carpet - Temple Hills, MD - 2008 to 2008

Manage the day to day administration tasks of the organization. Duties include database management, meeting management, office operation, preliminary scanning of phone inquiries. Responsible for supervision of support staff. Knowledge of Standard Human Resource Practices

• Great Customer Service Skills

• Strong Computer Skills (Microsoft Office Suite)

Camp Spring, MD

Court of Camp Spring - 2006 to 2007

Administrative Assistant (Bi-lingual)

Provide administrative support to managers within the Property Management Department; organizing meetings within the corporate office or off site; set up and maintain accurate files and records that may be easily accessed by the property manager and ensure that all filling is updated in a timely manner; process paper work & maintain the workflow in the department (to include invoices); act as a liaison with other departments and outside agencies, including senior level staff such as CEO's President and VP. Assist with the monthly tenant billing. Harold's Carpet - Washington, DC - 2005 to 2005

Maintenance

Perform various maintenance duties and handle service request requiring technical skills, electrical, plumbing, light carpentry/construction, dry walling, and painting, use of all type of hand and power tools. Field Svcs Rep/Installer

Adelphia Communications - Coudersport, PA - 2000 to 2001 Install/disconnect service, change or reconnect digital analog box, install descrambling devices converter and secondary outlets, collect/exchange converters. Demonstrate/explain converter operation to subscriber. Install network cards and internet software, troubleshoot procedures on customer PC's. Dir of Civil Personnel

Ft. Clayton Panama - 1984 to 1999

Personnel Assistant

Processed routine retirement, travel, transportation request, workmen's compensation claims, death benefits and allowances. These functions involve contact with employees and supervisors in English and Spanish. Advised and assisted on regulatory and procedural requirements of Civilian Personnel Programs. EDUCATION

Universidad Tecnologica

1983

ADDITIONAL INFORMATION

Skills Type 35-40 wpm, repair computers, very skilled with all type of power tools etc.

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