Customer Service Human Resources
Resume:
EBU, JOY BASSEY
Address:13GregoryArueyaStreet, Ketu, Lagos.
Sex: Female
Phone Number:080********, 081********,
E-mail:**********@*****.***
State of Origin:Akwa Ibom State
SKILLS
Experience in Human Resources Management, Administration and Customer Relations
Good communication relationship/team spirit
Excellent interpersonal skill with good planning capabilities
Strong analytical and Problem solving skills
Proficiency in the use of Microsoft Office Applications (Word, Excel and Power point)
Team leadership experience, team building and team management
EDUCATION
University of Lagos, Advance Diploma (Human Resources 2013
Akoka, Lagos. Management)
Obalende Computer Centre, Computer Appreciation 2003
Obalende,Ikoyi, Lagos.
University of Uyo, Uyo, B.sc Economics 2001
Akwa Ibom State. Second Class (Upper Division).
WahabFolawiyo High Sch.
Osborne Road, Ikoyi, Lagos. S. S. C .E 1994
PRESENT EMPLOYMENT
Kontz Engineering Services Ltd. (September 2014 –July 2016 )
Position: HR/AdminManager
Duties:
Manage all aspects of Personnel recruitment/placement
Induction/training of new staff
Staff welfare including medicals, housing and pension matters.
Leave administration including annual leaves and other casual or medical leaves.
Staff appraisal and performance management including promotion and staff motivation.
Disciplinary actions to defaulting staff members.
Handling of staff exit interviews, traveling documents /Visas for management and staff.
Update and maintenance of staff database
Office management
Personnel administration, welfare/discipline
Formulation and implantation of HR policies
Organization of staff and management meetings
Department support/monitoring, ensuring adherence to company’s policies and legal requirements
Attending to company’s queries both internally & externally
PREVIOUS WORK EXPERIENCE
De Skyline Hotel Ltd (January 2013- June 2014)
Position: Human Resources Manager
Duties:
Recruitment and selection
Employment and compliance to regulatory concerns regarding employees
Employee safety, welfare, wellness and health
Development of a superior workforce
Performance management and appraisal
Development of an employee-oriented company culture that emphasizes quality and high performance
Assess and identify training needs within the organization, design and develop the training courses and programmes
Provide current and prospective employees with information about policies, job duties, working conditions, and wages
Assist the General Manager in the smooth running and the day to day management of the hotel
Ensure staff discipline, monitoring and enforcement of adherence to rules and regulations
Supervise the daily activities of various departments in the hotel such as lodging, boarding, food and beverages, additional facilities in rooms, room service, customer service and housekeeping
Build and maintain strong relationships with managers and supervisors through regular meetings
Team with other HR Business Partners to share best practices and knowledge gap within designated areas of the business
Applied Resources Consortium Ltd.,
Position: Human Resources Consultant (December 2008-Dec 2013)
Duties:
Assess and identify training needs within the organization, design and develop the training courses and programmes
Identify staff vacancies and recruit, interview and select applicants, allocate human resources, ensuring appropriate matches between personnel
Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits
Perform staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
Performance management and appraisal
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
Lumina Foundation
Position Held: Executive Assistant(Nov 2006- Dec 2008)
Duties:
Manage and maintain the VP’s diary and project management schedules
Ensure business and personal commitments, papers, and travel arrangements are managed effectively
Conduct and schedule meetings with the VP to discuss upcoming engagements, invitations and other requests
Schedule meetings on behalf of the VP
Coordinate travel and accommodation requirements for the VP
Coordinate travel and accommodation requirements for employees attending company sponsored conferences, seminars and trainings when directed by the VP
Coordinate scheduled meetings, disseminating documents, coordinating the ordering and delivery of meals (where necessary), meeting set-up and clean-up
Filter general information, queries, phone calls and invitations to the VP by redirecting or taking forward such contacts as appropriate
Keep and maintain an accurate record of papers and electronic correspondence on behalf of the VP
Coordinate and supervise the activities of other departments
Supervise the sales of journals to corporate organisations, schools, libraries, bookshops and individuals
Organise programmes and events for organizations and schools
Sought adverts and sponsorship for journals and children programmes.
Endowment Consortium Foundation
Position Held: Front Desk/Administrative Officer(June 2003- Oct 2006)
Duties
Resolve administrative problems and inquiries
Prepare written responses to routine enquiries
prepare and modify documents including correspondence, reports, drafts, memos and emails
Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
Prepare agendas for meetings and prepare schedules
Record, compile, transcribe and distribute minutes of meetings
Open, sort and distribute incoming correspondence
Maintain office supply inventories
Coordinate maintenance of office equipment
Coordinate and maintain records for staff, telephones, parking and petty cash
Update information on company’s website.
University of Jos,
Jos, Plateau State.
Position Held: Graduate Assistant (Jan2002-Jan2003)
(N.Y.S.C)
COURSES ATTENDED
Training the Trainer
Human Resources Management
HR Interviewing: Recruitment and Selection
Self Development and Personal Effectiveness
Building and Managing High Performance Team
Customer Service Excellence
Sales Management
AWARDS
Certificate of excellence (West African University Games)
Certificate of excellence (Most outstanding sports woman in Economics Dept.)
Certificate of excellence (Good sports woman in Economics Dept.)
HOBBIES
Reading, Athletics & Sight-seeing
REFEREES: To be supplied on request
Contact this candidate