Customer Service Manager

Mindy Burrows

**** *. *** *. #**

Murray, UT ****7

801-***-****

***************@*******.***

PROFILE

I’m seeking full-time work that I can do from home. EXPERIENCE

Invoice Manager, Xerox, Sandy, UT April 2, 2012 - June 20, 2013 Accounts payable for a major Real Estate Company. Excel, Oracle, worked closely with a small team, e-mail and telephone correspondence with customers and clients, processed checks, problem resolution, data entry, and technical support. Customer Service Rep./Problem Resolution, Convergys, Taylorsville, UT March 2, 2009 - March 30, 2012

Inbound/Outbound calls and e-mail customer service for major automobile companies,. Complaint resolution/customer satisfaction, emotional de-escalation, ensure customer understanding, provide empathy, relay listening, entrusted with goodwill/financial decision-making capabilities up to $1500, computer system navigation, document call information, research, multi-tasking including multiple phone lines & using proper hold procedures. Great score cards in call and documentation quality.

General Manager, Wasatch Pizza, Salt Lake City, UT April 15, 2004 - February, 2008

Learned great prioritizing, and problem solving skills. Worked up from a delivery driver with little experience to earn final desired position. Responsible for entire store operations that included: providing quality product and welcoming customer service, taking orders, directing my team, food prep, cook/production, cleanliness and safety of environment for customers and employees, promoting teamwork, resolving employee and customer conflicts/concerns, all finances, inventory and product orders, all paperwork, P& L Statements (great strength in cost control and analysis), payroll, schedules, product knowledge, suggestive selling, and marketing to bring in new sales. Hired, maintained and trained approx. 15 employees at a time.

Sales Associate 4/2003-7/2004 Classic Demonstrations Demonstrate products to sell to the public. Learned the importance of feature emphasis.

Retail Sales 7/2004-10/2004 Office Max

Shift Manager 4/2006-10/2006 Holiday Oil/Chevron

These positions taught me the importance of product knowledge, friendly confidence, suggestive selling, and gave me a base of skills in the job market. Volunteer, Heal Utah, Salt Lake City, UT January 2015 - May 2015 Performed research, sent donation thank you letters, and invited members of the community to political or fundraising events over the phone for a non-profit environmental protection organization from home.

Assistant Manager, Garlic Jim’s, Beaverton, OR June 2013 - October 2013 Assistant Manager Responsibilities at a delivery and carryout pizza restaurant. EDUCATION

Murray High School, Murray, UT GED 2003

Salt Lake Community College, Salt Lake City, UT General Studies - AS 2016

University of Utah, Salt Lake City, UT Attending SKILLS

CPR Certified, highly motivated, productive, quick learner, determined, helpful, honest, reliable, excellent phone and people skills, caring, friendly, detail oriented, great @ organizing and multi-tasking, leader, fan of teamwork, 10+ years in customer service, 5+ years in management, type 55+ wpm.