Customer Service Representative

BRITTANY D. MERRILL

Po Box * Granville, WV ***** Phone: 681-***-**** ************@*****.***

Education

West Virginia Junior College, Morgantown, WV

Associate’s Degree, Business Administration, 2016

Education Highlight

3.8 GPA

Deans List

Feb.2015- Aug.2016

Skills Highlight

Windows 7 & 10 proficiency

Microsoft 2007 & 2010 proficiency

Typing Speed-60 WPM

BUSINESS ADMINISTRATION ASSISTANT

Associate’s Degree in Business Administration

Recent college graduate whose qualifications include a degree in business administration, hands-on experience in a variety of computer programs, and career training in the classroom. Seeking a career opportunity in the administrative field where I can lend my knowledge and skills to help a company and its team-members succeed.

Computer Skills Summary

Windows Operating System

Microsoft PowerPoint / Presentations

Microsoft Word / Word processing

Computerized Accounting

Microsoft Excel / Spreadsheets

File Management

Administrative Skills Summary

Quickbooks

Customer Service

Invoice Processing

Accounts Payable

Organization

Filling and Data Archiving

Work Summary

The Dominion Post: Morgantown, WV

Jan. 2007 – Present

Customer Service Representative

Assisted customers with product and service complaints. Received payments by cash, check and credit cards. Verified that information in the computer system was up-to date and accurate. Organized billing and invoice data. Assisted in preparation of accounts receivable and revenue reports for controllers. Maintained a busy multi-line switchboard and reception area. Made copies, sent faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Long John Sliver’s

Feb. 2001 – Feb. 2007

Crew Member/Team Leader

Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Assisted management with monthly inventory control and weekly stock ordering. Trained all new employees. Served as mentor to junior team members. Quickly and efficiently processed payments and made accurate change.

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