Post Job Free

Resume

Sign in

Customer Service Test Cases

Location:
Huntley, IL, 60142
Salary:
50000
Posted:
July 29, 2016

Contact this candidate

Resume:

Rohit BK

Ph.847-***-****

acvxq3@r.postjobfree.com

Summary:

• Over 6 years of experience in analysis, design, development, implementation and testing of web based, Client/Server and n-tier distributed applications using Software Development Methodologies and Software Testing Life Cycle.

• Experience in JIRA, Zephyr tests, Kanban Board.

• Involvement in Setting up Test Environments and Bug Life Cycle.

• Experienced in Test Planning, Test design, Test execution, Defect Reporting, Test Status Reporting and Test Closure Activities.

• Experienced in Manual Testing of Web based applications.

• Well versed with Various Testing Stages/Levels/Phases, Testing Types, Testing Techniques and Quality Work Products.

• Experience in Functional and Non-Functional (Availability, Usability, Reliability and Compatibility) Testing Types.

• Experienced in developing Test Scenarios and Test Cases using business requirements and design documents.

• Considerable experience in implementing Service Oriented Architectures (SOA) using XML based Web Services (SOAP/WSDL).

• Good knowledge of application automation frameworks like Selenium WebDriver

• Proficient in various web based technologies like HTML, XML and JavaScript.

• Worked on Databases like Oracle 8i(8.1.6), MySQL, and Microsoft SQL server.

• Experience in executing SQL queries in order to view successful transactions of data and for validating data

• Expertise in analyzing the results and reporting Suggestions and defects.

• Worked with operating systems like Windows 98/NT/XP, UNIX.

• Goal oriented, organized, team player with good interpersonal skills; thrives well within group environment as well as individually.

• Strong business and application analysis skills with excellent communication & professional abilities.

Technical Skills

Technologies: • Unix

• SOAPUI

• Selenium Webdriver 2.0

Markup

Languages:

HTML, CSS, JavaScript, jQuery and XML 1.0.

Servers: Tomcat 3.3, Jboss 4.0

Testing tools JIRA, Zephyr, HP QC, Bugzilla 3.0, Kanban Board IDE: Eclipse3.0

RDBMS: Oracle 8i/10g, Postgres, Microsoft SQL server OS Windows(Windows NT/2007/XP professional)

PROFESSIONAL EXPERIENCE:

Client: JELLYVISIONLAB, CHICAGO IL June-2016-Till date Project: Alex Portal

Role: QA

Alex Portal is interactive software that verbally explains each client feature. ALEX guides customers through important benefits, health care, wellness decisions, tax, retirement plans, etc. Josef is the part of ALEX Portal which is where all premiums and data for ALEX is stored. Each version has different Josef information.

Responsibilities:

• Followed SDLC methodologies & was involved in several phases of life cycle on JIRA.

• Managed Test cases on Zephyr Test for specific functionality over multiple clients.

• Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines. Complete all assignments on or ahead of schedule.

• Performed Smoke tests on the modules to make sure the functionality is working as expected.

• Attended daily standup meetings, reviewed customer scenarios in a bustling environment.

• Report Showstopper bugs which causes ALEX to stop functioning mid-session or freezes up.

• Performed Regression testing on every module for various clients.

• Handled and executed the detailed analysis of the requirements for constructing of the test cases and any ambiguity, which resulted from documents, were directly resolved through the BA and SMEs.

• Responsible for creating/setting up the testing plans and cases.

• Tested the application features like My Bill, Profile, Settings, Usage Info, Devices, and Shop for accuracy performance.

• Tracked the defects with application teams and assisted in closure using Jira.

• Performed usability and navigation testing of the web pages and forms (particularly login id and layaway accounts).

Environment: JIRA, Kanban Board, Zephyr test, Slack. Client: EDS Computer Services Pvt. Ltd, New Delhi, India April 2007-Nov 2009 Project: Order Entry and Customer Service System

Role: Manual Tester

Description:

This project involved in Testing Direct Marketing Order Entry and Customer Service System. This application was used by EDS associates to take Customers Orders and Perform Customer Service tasks. As a Manual Tester I worked closely with Development team and BA team to successfully streamline the system.

Responsibilities:

• Followed SDLC methodologies and was involved in several phases of life cycle.

• Managed Test suite and Test cases on HP QC for executing a set of test on an application.

• Involved and managed the project risks and their dependencies.

• Involved in development of writing Data Base queries using JDBC and SQL.

• Involved in identifying test scenarios, writing test cases, Test Plan and Test Cases, Test Procedures and Test Scripts from requirements and Use Cases.

• Involved in different phases of testing basically the Business Functionality Testing, Integration Testing, Performance Testing, Positive and Negative Testing.

• Developed SQL queries for the requirements of the Oracle Database.

• Worked on UNIX applications and used commands to view, delete log files.

• Worked on SoapUI for testing web services calls.

• Performed Sanity testing the application after each deployment.

• Worked on Lotus Notes to share documents with other teams.

• Submitted testing reports for discovering software bugs reporting bugs and verifying bug fixes.

• Performed Black box testing using boundary value analysis.

• Identified defects and interacted with development team to resolve them.

• Worked very closely with developers to recreate defects found and also to verify fixes. Involved in Integration as well as System/Product Testing.

• Extensively involved in writing manual test scripts for the Test Cases

• Maintained detailed test logs, reported test results and maintained project life cycle in JIRA.

• Worked on HttpWatch to check the flow on a particular screen Environment: JIRA, HttpWatch, Oracle, Lotus Notes, SOAPUI, JDBC, UNIX, HP QC Client: Howe India Pvt. Ltd, New Delhi, India March 2003-March 2007 Project: Cost Accounting Management System

Role: Manual Tester & Developer

Description:

This project included accounting procedures relating to the recording of all income and expenditure of the company. The CAMS system had various web forms to add and maintain income and expenses based on the user security permissions. The system also had the front-end reporting tool to provide reports in a timely and accurate manner for users. Responsibilities:

• Followed SDLC methodologies and was involved in several phases of life cycle.

• Involved in preparing requirement specification and analysis different activities occurring during the life cycle of the project like Requirement Analysis, and design.

• Evaluated user problems and issues with software performance.

• Performed Sanity testing, Smoke Testing, Regression testing the application after each deployment.

• Worked on Lotus Notes to share documents with other teams.

• Submitted testing reports for discovering software bugs reporting bugs and verifying bug fixes.

• Prepared quality assurance reports for each product line.

• Documented quality issues with software products.

• Implemented and updated bug tracking procedures using Bugzilla 3.0.

• Information is stored on Oracle, which is back end for this project.

• Created a user Interface through HTML.

• Implemented for client side validation using Java Script, jQuery.

• Developed the application on Eclipse

• Performed functional testing manually and constructed positive and negative test scenarios as per requirements.

• Created Test plans and test cases for System testing and Functional testing.

• Managed Project Risks by documenting and prioritizing.

• Developed SQL queries to access and manipulate data in MS SQL database system.

Environment: Eclipse, Tomcat, JSP, JavaScript, HTML, MS SQL, Windows NT/2000, Bugzilla.

Education:

Bachelor of Science from I.G.N.O.U, Delhi-India May 2003



Contact this candidate