Customer Service Representative
Resume:
Suzanne H. Walker
acvxmo@r.postjobfree.com
Abilene,tx
Objective
To obtain a job as a representative or administrative support at a company that I believe in and a company that will allow me to utilize my skills as listed below.
Skills
●Ability to take 75 calls a day from customers with positive feedback.
●Proficient at multi-tasking. Able to type and talk while opening up to 12 sites on the internet.
●Proficient at processing insurance claims.
●Competent with Windows, Outlook and QuickBooks. Knowledgeable of Microsoft Office and Excel.
●Ability to manage multiple personnel with positive feedback.
●Ability to create complicated scheduling for personnel.
Experience
Residential Director 2014-2015
●Disability Resources, Inc. in Abilene TX
●Supervised 25 employees including training and scheduling
●Responsible for trust account for 47 clients
●Responsible for payment from Medicaid for 12 clients
●Supervised 7 House parents and their upkeep of seven group homes
●Responsible for keeping up with government regulations for seven group homes
●Reported directly to CEO on a weekly basis
●Responsible for coordinating and transporting clients to medical appointments
Residential Coordinator 2010-2014
●Disability Resources, Inc. in Abilene, TX
●Coordinated and transported clients to medical appointments
●Provided support to administrators with paperwork and phone calls
Customer Service Representative 2009-2010
●BCBS in Abilene, TX
●Completed nine weeks of training
●Responsible for taking up to 75 calls a day
●Responsible for processing claims
Education
McMurry University June 1996
●Associates of Science in Nursing
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